3/18 MOwens I replied back to confirm the eta around 11am.
3/17 MOwens Greg Replied back that 3/19 works to schedule the PM visit.
3/17 MOwens Sent an email to Greg McNeil asking for good dates to schedule the PM service.
3/16/26 NatoshaB - customer confirmed on call last week that he may have been mistaken & would double check w/the chief. Called back today and they're ready to schedule PM service.
(annuity invoice for 2026 was paid). Updated status to RFS and transferred to MOwens.
Please call Greg to schedule - 910.284.1162
3/10/26 - POC f/u and advised his name is Greg. States he is in charge of maintenance for Union Rescue and he thought cancellation was confirmed to the last tech who went on-site. Cancelling PM for now 3/9/26 NatoshaB - removed tech and put WO on hold for cancellation confirmation. Requested more info from email that responded to ASC: mcneil1701@yahoo.com 3/9 MOwens Brendle set reply that he does not want to schedule the PM with EMSAR. Sent email to ASM to notify about this request. 3/6 MOwens Called to speak to Brendle Murray. Could not leave a vm. Sent email also. 1/30/26 RBerry- Returning to dispatch for correction. Due date is incorrect as well as Order type.
🔧Work Performed
Stryker Medical - 6506 PowerPro
Serial #: 130241093 - Asset ID: 13261485
Stryker Medical - 6390 Power-LOAD
Serial #: 2101012400200 - Asset ID: 13261467
Stryker Medical - 6390 Power-LOAD
Serial #: 1912012400027 - Asset ID: 13261485
Stryker Medical - 6252 Stair-Pro
Serial #: 110340916 - Asset ID: 13261466
Stryker Medical - 6506 PowerPro
Serial #: 180840463 - Asset ID: 13261490
Stryker Medical - 6252 Stair-Pro
Serial #: 110340917 - Asset ID: 13261486
Semi-Annual Equipment PM
# of pieces: 8
https://www.ebiotrack.com/inspection.php?iid=32781
📧
Email:Re: Maintenance for Union Rescue Equipment
Completed Mar 18, 2026
From: mowens@emsar.com
To: mcneil1701@yahoo.com
Ok. Rozier is coming from Columbia SC and would probably get there around 11am Will this time work for you?
Melissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259 From: mcneil1701@yahoo.com <mcneil1701@yahoo.com>Sent: Tuesday, March 17, 2026 6:16 PMTo: Melissa Owens <mowens@emsar.com>Subject
📧
Email:Re: Maintenance for Union Rescue Equipment
Completed Mar 17, 2026
From: mowens@emsar.com
To: mcneil1701@yahoo.com
Greg
Does any day work to schedule the stretcher PM service?
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: mcneil1701@yahoo.com <mcneil1701@yahoo.com>Sent: Monday, March 9, 2026 10:26 AMTo: Melissa Owens <mowens@emsar.com>Subject: Maintenance for Union Rescue Equipmen
📧
Email:Re: Maintenance for Union Rescue Equipment WO-01340887
Completed Mar 9, 2026
From: mowens@emsar.com
To: mcneil1701@yahoo.com
Cc: lauren.oberg@emsar.com, natosha.beierschmitt@emsar.com
Lauren/Natosha
See below from Brendle Murray
ThnaksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: mcneil1701@yahoo.com <mcneil1701@yahoo.com>Sent: Monday, March 9, 2026 10:26 AMTo: Melissa Owens <mowens@emsar.com>
📧
Email:UNION RESCUE EMS PMs
Completed Mar 6, 2026
From: mowens@emsar.com
To: northeast9534.bm@gmail.com
Brendle
It is time again to complete the 6-month stretcher PM service in March. Does March 11th work to schedule the PM visit? If not, there are other dates available for my tech to come there.
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
📋
Outbound to +19102853668
Completed Mar 6, 2026
Called to speak to Brendle Murray. Could not leave a vm.
📅
WO-01340887 - Preventive Maintenance - DD: 3/31/2026 - - Willard - UNION RESCUE (NC) - Service
Mar 19, 2026 11:15am – 4:00pm
Work Order: WO-01340887
Account: UNION RESCUE (NC)
Customer Case Number:
Location: UNION RESCUE (NC) - Service
Address: 89 Veach St., Willard, NC 28478
Manufacturer:
Model #:
Serial #:
Contact Name: Greg McNeil
Contact Phone: 910.284.1162
Contact Email: mcneil1701@yahoo.com
Due Date: 3/31/2026
S
Timeline
📞
Case Linked Jan 30, 12:01 AM
Case Number:00563643
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 30, 9:36 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🆕
Status: Entered by Rhea BerryJan 30, 10:16 AM
From:Ready for Scheduling
To:Entered
Duration in Previous:39m
⏳2.0 business days
📅
Status: Ready for Scheduling by Kimberly HardisonFeb 2, 11:20 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:3d 1h
🚨11.0 business days
👷
▶
2
Status: Assigned Feb 17, 4:21 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:Rozier Cole
🚨15.0 business days
⏸️
Status: On Hold by Natosha BeierschmittMar 9, 7:01 PM
From:Assigned
To:On Hold
Duration in Previous:20d 1h
🚫
Status: Canceled by Natosha BeierschmittMar 10, 2:07 PM
From:On Hold
To:Canceled
Duration in Previous:19h 6m
⚠️5.0 business days
📅
Status: Ready for Scheduling by Natosha BeierschmittMar 16, 3:24 PM
From:Canceled
To:Ready for Scheduling
Duration in Previous:6d 1h
👷
▶
2
Technician Assigned Mar 17, 9:45 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:18h 21m
📅
▶
2
Dispatch Scheduled Mar 18, 9:06 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:23h 20m
⏳2.0 business days
🔧
Status: Tech On Site by Rozier ColeMar 19, 11:36 PM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 14h
⏱️
▶
2
10x Labor Added Mar 19, 11:54 PM
10x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Tech On Site
To:Closed
Duration in Previous:18m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonMar 23, 2:05 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:3d 14h, 0m
🚨94.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number:SM-257285
Bottlenecks
Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Assigned
Duration: 14.3 business days (threshold: 4.0 business hours)
Exceeded by 13.8 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 3.6 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)