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WO-01340888 ↗ ServiceMax

HAMASPIK OF ORANGE COUNTY INC • Preventive Maintenance • PSM

📍 Hamaspik of Orange County Inc — 1 Hamaspik Way, Monroe NY, 10950

Jan 30, 2026 → Mar 17, 2026

✅ Completed

PSM

SLA Clock

Last business day of January 2026 · Target: Jan 30, 2026

✗ SLA Missed (30 biz days late)

Active: 31 biz days

🕐 Clock stopped: Invoiced (Mar 17, 2026)

▶ Clock Running

Status: Created

Jan 30 → Jan 30, 2026

0 business days (counted)

Running total: 0 of ? biz days used

▶ Clock Running

Status: Ready for Scheduling

Jan 30 → Feb 4, 2026

3 business days (counted)

Running total: 3 of ? biz days used

▶ Clock Running

Status: Assigned

Feb 4 → Feb 18, 2026

9 business days (counted)

Running total: 12 of ? biz days used

19d

▶ Clock Running

Status: Scheduled

Feb 18 → Mar 17, 2026

19 business days (counted)

Running total: 31 of ? biz days used

Created: Jan 30, 2026 Invoiced: Mar 17, 2026

Show SLA Clock Detail (4 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 30 → Jan 30	Created	▶ Running	0	0
Jan 30 → Feb 4	Ready for Scheduling	▶ Running	3	3
Feb 4 → Feb 18	Assigned	▶ Running	9	12
Feb 18 → Mar 17	Scheduled	▶ Running	19	31

Dispatch 0.0d

Coordinators 33.9d

✗ SLA Missed

Dispatch
0.0 days

Coordinators
33.9 days
Over SLA

Created: Jan 30, 2026 Due: Mar 31, 2026 Completed: Mar 17, 2026 (14 days early)

📅

31.8 days Total Age

⏱️

19.9d in Scheduled Longest Stage

🔄

6 transitions Status Changes

⚠️

32.6d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

13 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →

🎫

Case #00563644

eBiotrack - Automated New Inspection Created

Closed

Semi-Annual Equipment PM # of pieces : 8 https://www.ebiotrack.com/inspection.php?iid=32782

Priority

Standard

Origin

Reason

New Case

Contact

Mayer Masri

Owner

Erin Martin

Created

Jan 30, 2026

Work Orders from this Case (1)

WO-01340888 (current) Invoiced

Preventive Maintenance • Darrell Hope

Created: Jan 30, 2026 • Closed: Mar 17, 2026

Completed with significant delays

Invoiced • 198 days old

🚨

Primary Delay 19.9 days stuck in "Scheduled"

⏱️

Total Delay 32.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

4.0d / 1.0d SLA

Assigned

9.9d / 0.5d SLA

Scheduled

19.9d / 2.0d SLA

04-Scheduled

0.0d

Closed

3.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

                        2/18 KSmith -- Scheduled for 3/17 per Mayer's request. 9-11am 2/18 KSmith -- Mayer requested Darrell for service. Advised Darrell is available 3/10 or anytime after and am awaiting response
2/18 KSmith -- Sent email to Mayer letting him know our available dates and am awaiting response
2/4 KSmith -- Mayer asked me to check in with him next week to schedule the PMs
2/4 KSmith -- Mayer said next week would be better for the PMs. Provided available dates next week and am awaiting response
2/4 KSmith -- Sent email to schedule for tomorrow on WO-01349559

🔧 Work Performed

                        Braun - Millennium 2 Series Lift
Serial #: DA-01445  TRK #2  - Asset ID: 13288800
Braun - NCL Century 2 Series Lift
Serial #: 24072506901 - TRUCK 26  - Asset ID: 13288795
Braun - NCL Century 2 Series Lift
Serial #: 24042206608 - TRUCK 27  - Asset ID: 13288794
Braun - NCL Century 2 Series Lift
Serial #: 24042206610 - TRUCK 28  - Asset ID: 13288796
Braun - NVL Vista Series Lift
Serial #: E708006  - Asset ID: 13288797
Braun - NVL Vista Series Lift
Serial #: E723760  - Asset ID: 13288798
Braun Ability - Vista 2 Series
Serial #: E723764  - Asset ID: 132888793
Ricon - S-Series
Serial #: 131855  - Asset ID: 13288799                    

⚠️ Problem Description

                        Semi-Annual Equipment PM

# of pieces : 8

https://www.ebiotrack.com/inspection.php?iid=32782                    

📧