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WO-01340893 ↗ ServiceMax

ROBERT WOOD JOHNSON BARNABAS HEALTH • Preventive Maintenance • PSM

📍 JCMC EMS HQ Station #5 — 415 Montgomery Street, Jersey City NJ, 07302

Jan 30, 2026 → Feb 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (5 biz days late)
Active: 6 biz days
🕐 Clock stopped: Invoiced (Feb 9, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 4, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 3 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 9, 2026
3 business days (counted)
Running total: 6 of ? biz days used
Created: Jan 30, 2026 Invoiced: Feb 9, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Feb 4 Ready for Scheduling ▶ Running 3 3
Feb 4 → Feb 4 Assigned ▶ Running 0 3
Feb 4 → Feb 9 Scheduled ▶ Running 3 6
Dispatch 0.0d
Coordinators 7.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.9 days
Over SLA
Created: Jan 30, 2026 Due: Mar 31, 2026 Completed: Feb 9, 2026 (50 days early)
📅
7.0 days Total Age
⏱️
91.0d in 05-Tech-Off-Site Longest Stage
🔄
5 transitions Status Changes
⚠️
5.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563652
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 149 pieces https://www.ebiotrack.com/inspection.php?iid=32790
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sarah Blayman
Owner
Leona Coonrod
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01340893 (current) Invoiced
Preventive Maintenance • Curtis Allen
Created: Jan 30, 2026 • Closed: Feb 9, 2026
Completed with minor delays
Invoiced • 195 days old
🚨
Primary Delay 91.0 days stuck in "05-Tech-Off-Site"
⏱️
Total Delay 5.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Scheduled
3.9d / 2.0d SLA
05-Tech-Off-Site
91.0d
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Ferno Washington Inc - Model 35-X ProFlexx Serial #: 10N-159678 - Asset ID: 13289200 Stryker Medical - 6252 Stair-Pro Serial #: 1902010000147 - Asset ID: 13289050 Stryker Medical - 6252 Stair-Pro Serial #: 1902010000142 - Asset ID: 13289044 Stryker Medical - 6252 Stair-Pro Serial #: 181201000263 - Asset ID: 13289032 Stryker Medical - 6252 Stair-Pro Serial #: 40439199 - Asset ID: 13319896 Stryker Medical - 6506 PowerPro Serial #: 1812003500467 - Asset ID: 13319898 Stryker Medical - 6506 PowerPro Serial #: 1812003500462 - Asset ID: 13288975 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 10N-159132 - Asset ID: 13319897 Stryker Medical - 6392 PerformanceLoad Serial #: 2019000900408 - Asset ID: 13289046
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 149 pieces https://www.ebiotrack.com/inspection.php?iid=32790

Timeline

📞
Case Linked Jan 30, 12:01 AM
Case Number: 00563652
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 30, 9:45 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
3 Technician Assigned Feb 4, 12:20 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 5d 2h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-02T14:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 6, 3:00 PM
Scheduled For: 2026-02-09T14:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 13x Labor Added Feb 9, 7:18 PM
13x Labor Added → Status: 05-Tech-Off-Site
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Scheduled
To: 05-Tech-Off-Site
Duration in Previous: 5d 6h
🚨 91.5 business days
🏁
Status: Closed by Ben Saur Jun 18, 8:36 AM
From: 05-Tech-Off-Site
To: Closed
Duration in Previous: 128d 12h
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Jun 22, 10:22 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 1h, 0m
🚨 31.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-265284

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00563652
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Curtis Allen
Scheduled
Feb 9, 9:00 AM
Created
Jan 30, 9:45 AM
Invoice #
SM-265284

Work Details (13)

Name Type Status Qty Amount Date
WL-03098365 Labor Open 0.51055555555556 $0.00 Feb 9, 7:18 PM
WL-03098366 Labor Open 1 $0.00 Feb 9, 7:18 PM
WL-03098367 Labor Open 0.75 $0.00 Feb 9, 7:18 PM
WL-03098368 Travel Open 12 $0.00 Feb 9, 7:18 PM
WL-03098369 Labor Open 0.5 $0.00 Feb 9, 7:18 PM
WL-03098370 Labor Open 0.5 $0.00 Feb 9, 7:18 PM
WL-03098371 Labor Open 0.75 $0.00 Feb 9, 7:18 PM
WL-03098372 Labor Open 1 $0.00 Feb 9, 7:18 PM
WL-03098373 Labor Open 0.5 $0.00 Feb 9, 7:18 PM
WL-03098374 Labor Open 0.25 $0.00 Feb 9, 7:18 PM
WL-03098375 Labor Open 1 $0.00 Feb 9, 7:18 PM
WL-03098376 Labor Open 1 $0.00 Feb 9, 7:18 PM
WL-03098377 Travel Open 21 $0.00 Feb 9, 7:18 PM

Details