4/8/2026 CRamen Logged email requesting Monday 4/27 and 4/28/2026. Response was That would work for us. Brandon can just come to our Milan Station. Email logged on Milan WO-01340908
3/27/2026 CRamen left a vm for Jason to return call to schedule. Call Logged on WO-01340911Greenwich Scheduling for 3 other sites 01340894 Bellevue, 01340896 Norwalk, and 01340908 250 Milan
3/27/26 NatoshaB - emailed Jason + 2 other account POCs to schedule. Customer responded to request Brandon for the service. Copied Chuck and updated WOs to RFS. Moved due date from 3/31 to 4/30.
2/20/2026 CRamen POC not responding. sending to dispatch/Placing On Hold and escalation to AM
2/11/2026 CRamen Logged email on WO-01340894 requesting Tuesday 2/18-Thursday 2/19 with an arrival window between 8-10am. Placeholder set Actually need to schedule for March
2/10/2026 CRamen left a vm for a returned call to schedule. Call logged on WO-01340894
2/5/2026 CRamen left a vm for a returned call to schedule. Call logged on WO-01340894
⚠️Problem Description
Semi-Annual Equipment PM
4 SITES | 10 ASSETS @ Bellevue | Total covered assets: (14) Stretcher (10) Stair Chair (7) Lockdown (3) PowerLoad (1) Wheelchair lift | 2 PMs per year | 2 Unscheduled repair calls per year
https://www.ebiotrack.com/inspection.php?iid=32784
📧
Email: EMSAR Request for service at North Central EMS - Bellevue (Email to schedule service)
Completed Feb 11, 2026
To: jsmith@northcentralems.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at North Central EMS - Bellevue (Email to schedule service)
Body:
Hi Jason Smith - North Central EMS,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Semi-Annual Equipment PM
4 SITES | 10 ASSETS @ Bellevue/Norwalk/Milan/Greenwich | Total covered assets: (14) Stretcher (10) Stair Chair (7) Lockdown (3) PowerLoad (1) Wheelchair lift | 2 PMs per y
📋
Outbound to +14199214183
Completed Feb 10, 2026
2/10/2026 CRamen left a vm for a returned call to schedule. Call logged on WO-01340894
📋
Outbound to +14199214183
Completed Feb 5, 2026
2/5/2026 CRamen left a vm for a returned call to schedule. Call logged on WO-01340894
Timeline
📞
Case Linked Jan 30, 12:01 AM
Case Number:00563646
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 30, 9:49 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️9.0 business days
👷
▶
2
Technician Assigned Feb 11, 1:48 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:12d 3h
⚠️7.0 business days
🆕
Status: Entered by Charles RamenFeb 20, 3:26 PM
From:Assigned, Entered
To:Entered, On Hold
Duration in Previous:9d 1h, 0m
🚨26.0 business days
📅
Status: Ready for Scheduling by Natosha BeierschmittMar 27, 11:48 AM
From:On Hold
To:Ready for Scheduling
Duration in Previous:34d 19h
👷
▶
2
Technician Assigned Mar 27, 4:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:4h 30m
⚠️9.0 business days
🗓️
▶
2
Status: Scheduled Apr 8, 12:13 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-04-28T12:00:00.000+0000
🆕
Status: Entered by Natosha BeierschmittApr 8, 1:37 PM
From:Scheduled
To:Entered
Duration in Previous:1h 23m
🚫
Status: Canceled by Sherry ReichApr 8, 2:36 PM
From:Entered
To:Canceled
Duration in Previous:59m
Bottlenecks
Ready for Scheduling
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Assigned
Duration: 6.6 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business days
Assigned
Duration: 8.5 business days (threshold: 4.0 business hours)