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WO-01340895 ↗ ServiceMax

CITY OF WOOSTER, DIVISION OF FIRE • Preventive Maintenance • PSM

📍 Wooster Fire Div City Of - N Market St — 510 N Market Street Station #1, Wooster OH, 44691

Jan 30, 2026 → Mar 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (34 biz days late)
Active: 35 biz days
🕐 Clock stopped: Invoiced (Mar 23, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 3, 2026
2 business days (counted)
Running total: 2 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Feb 3 → Feb 26, 2026
16 business days (counted)
Running total: 18 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 23, 2026
17 business days (counted)
Running total: 35 of ? biz days used
Created: Jan 30, 2026 Invoiced: Mar 23, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Feb 3 Ready for Scheduling ▶ Running 2 2
Feb 3 → Feb 26 Assigned ▶ Running 16 18
Feb 26 → Mar 23 Scheduled ▶ Running 17 35
Dispatch 0.0d
Coordinators 37.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
37.1 days
Over SLA
Billing
0.0 days
Created: Jan 30, 2026 Due: Mar 31, 2026 Completed: Mar 23, 2026 (8 days early)
📅
35.6 days Total Age
⏱️
17.3d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
35.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
57 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563637
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 14 PCS https://www.ebiotrack.com/inspection.php?iid=32774
Priority
Standard
Origin
Email
Reason
New Case
Contact
John Eberly
Owner
Kimberly Hardison
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01340895 (current) Invoiced
Preventive Maintenance • Dustin Antolin
Created: Jan 30, 2026 • Closed: Mar 23, 2026
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 17.3 days stuck in "Scheduled"
⏱️
Total Delay 35.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
16.8d / 0.5d SLA
Scheduled
17.3d / 2.0d SLA
Closed
2.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 030339188 - Asset ID: 13208544 Stryker Medical - 6252 Stair-Pro Serial #: 030339189 - Asset ID: 13208536 Stryker Medical - 6252 Stair-Pro Serial #: 030439551 - Asset ID: 13208539 Stryker Medical - 6252 Stair-Pro Serial #: 100341101 - Asset ID: 13208541 Stryker Medical - 6252 Stair-Pro Serial #: 111139969 - Asset ID: 13208538 Stryker Medical - 6390 Power-LOAD Serial #: 180240354 - Asset ID: 13363438 Stryker Medical - 6390 Power-LOAD Serial #: 180240355 - Asset ID: 13208542 Stryker Medical - 6390 Power-LOAD Serial #: 180240356 - Asset ID: 13208537 Stryker Medical - 6506 PowerPro Serial #: 061239406 - Asset ID: 13208540 Stryker Medical - 6500 PowerPro Serial #: 19020035000017 - Asset ID: 13208543 Stryker Medical - 6390 Power-LOAD Serial #: 21070124000144 - Asset ID: 13208545 Stryker Medical - 6506 PowerPro Serial #: 2106003502532 - Asset ID: 13208546 Stryker Medical - 6506 PP XT Serial #: 2409020700157 - Asset ID: 13254400 Stryker Medical - 6506 PP XT Serial #: 2409020700156 - Asset ID: 13254401
⚠️ Problem Description
Semi-Annual Equipment PM 14 PCS https://www.ebiotrack.com/inspection.php?iid=32774

Timeline

📞
Case Linked Jan 30, 12:00 AM
Case Number: 00563637
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 30, 9:51 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Feb 3, 12:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 2h
🚨 17.0 business days
🗓️
▶
2 Status: Scheduled Feb 26, 4:53 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-03-09T10:00:00.000+0000
👷
▶
2 Technician Assigned Feb 27, 1:12 PM
Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-23T10:00:00.000+0000
🚨 17.0 business days
⏱️
▶
2 57x Labor Added Mar 23, 4:46 PM
57x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 24d 22h
⏳ 2.9 business days
📄
▶
2 Status: Ready to Bill Mar 25, 11:37 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 92.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-257429

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 16.8 business days (threshold: 4.0 business hours)
Exceeded by 16.3 business days
Scheduled
Duration: 17.3 business days (threshold: 2.0 business days)
Exceeded by 15.3 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

📞
Case 00563637
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Dustin Antolin
Scheduled
Mar 23, 6:00 AM
Created
Jan 30, 9:51 AM
Invoice #
SM-257429

Work Details (57)

Name Type Status Qty Amount Date
WL-03155794 Labor Open 0.66666666666667 $0.00 Mar 23, 4:46 PM
WL-03155795 Labor Open 0.25 $0.00 Mar 23, 4:46 PM
WL-03155796 Labor Open 0.66666666666667 $0.00 Mar 23, 4:46 PM
WL-03155797 Labor Open 0.5 $0.00 Mar 23, 4:46 PM
WL-03155798 Labor Open 0.25 $0.00 Mar 23, 4:46 PM
WL-03155799 Labor Open 0.58333333333333 $0.00 Mar 23, 4:46 PM
WL-03155800 Labor Open 0.75 $0.00 Mar 23, 4:46 PM
WL-03155801 Labor Open 0.25 $0.00 Mar 23, 4:46 PM
WL-03155802 Labor Open 0.58333333333333 $0.00 Mar 23, 4:46 PM
WL-03155803 Labor Open 0.25 $0.00 Mar 23, 4:46 PM
WL-03155804 Labor Open 0.5 $0.00 Mar 23, 4:46 PM
WL-03155805 Labor Open 0.5 $0.00 Mar 23, 4:46 PM
WL-03155806 Labor Open 0.25 $0.00 Mar 23, 4:46 PM
WL-03155807 Labor Open 0.75 $0.00 Mar 23, 4:46 PM
WL-03155808 Labor Open 0.83333333333333 $0.00 Mar 23, 4:46 PM
WL-03155809 Travel Open 45 $0.00 Mar 23, 4:46 PM
WL-03155810 Labor Open 1 $0.00 Mar 23, 4:46 PM
WL-03155811 Travel Open 45 $0.00 Mar 23, 4:46 PM
WL-03155815 Parts Open 2 $8.10 Mar 23, 4:47 PM
WL-03155816 Parts Open 2 $7.37 Mar 23, 4:47 PM
WL-03155817 Parts Open 1 $3.69 Mar 23, 4:47 PM
WL-03155818 Parts Open 2 $0.00 Mar 23, 4:47 PM
WL-03155819 Parts Open 1 $21.29 Mar 23, 4:47 PM
WL-03155820 Parts Open 2 $23.36 Mar 23, 4:47 PM
WL-03155821 Parts Open 2 $17.52 Mar 23, 4:47 PM
WL-03155822 Parts Open 1 $9.02 Mar 23, 4:47 PM
WL-03155823 Parts Open 1 $9.02 Mar 23, 4:47 PM
WL-03155824 Parts Open 2 $0.00 Mar 23, 4:47 PM
WL-03155825 Parts Open 1 $259.20 Mar 23, 4:47 PM
WL-03155826 Parts Open 1 $9.02 Mar 23, 4:47 PM
WL-03155827 Parts Open 1 $9.02 Mar 23, 4:47 PM
WL-03155828 Parts Open 2 $17.52 Mar 23, 4:47 PM
WL-03155829 Parts Open 1 $21.29 Mar 23, 4:47 PM
WL-03155830 Parts Open 2 $23.36 Mar 23, 4:47 PM
WL-03155831 Parts Open 1 $283.50 Mar 23, 4:47 PM
WL-03155832 Parts Open 2 $0.00 Mar 23, 4:47 PM
WL-03155833 Parts Open 2 $8.10 Mar 23, 4:47 PM
WL-03155834 Parts Open 1 $3.69 Mar 23, 4:47 PM
WL-03155835 Parts Open 1 $3.69 Mar 23, 4:47 PM
WL-03155836 Parts Open 1 $40.50 Mar 23, 4:47 PM
WL-03155837 Parts Open 2 $17.52 Mar 23, 4:47 PM
WL-03155838 Parts Open 2 $23.36 Mar 23, 4:47 PM
WL-03155839 Parts Open 1 $21.29 Mar 23, 4:47 PM
WL-03155840 Parts Open 1 $9.02 Mar 23, 4:47 PM
WL-03155841 Parts Open 1 $9.02 Mar 23, 4:47 PM
WL-03155842 Parts Open 2 $0.00 Mar 23, 4:47 PM
WL-03155843 Parts Open 2 $8.10 Mar 23, 4:47 PM
WL-03155844 Parts Open 2 $7.37 Mar 23, 4:47 PM
WL-03155845 Parts Open 1 $3.69 Mar 23, 4:47 PM
WL-03155846 Parts Open 2 $0.00 Mar 23, 4:47 PM
WL-03155847 Parts Open 1 $259.20 Mar 23, 4:47 PM
WL-03155848 Parts Open 1 $259.20 Mar 23, 4:47 PM
WL-03155849 Parts Open 2 $17.52 Mar 23, 4:47 PM
WL-03155850 Parts Open 2 $23.36 Mar 23, 4:47 PM
WL-03155851 Parts Open 1 $21.29 Mar 23, 4:47 PM
WL-03155852 Parts Open 1 $9.02 Mar 23, 4:47 PM
WL-03155853 Parts Open 1 $9.02 Mar 23, 4:47 PM

Details