4/8/2026 CRamen Logged email requesting Monday 4/27 and 4/28/2026. Response was That would work for us. Brandon can just come to our Milan Station. Email logged on Milan WO-01340908
3/27/2026 CRamen left a vm for Jason to return call to schedule. Call Logged on WO-01340911Greenwich Scheduling for 3 other sites 01340894 Bellevue, 01340896 Norwalk, and 01340908 250 Milan
3/27/26 NatoshaB - emailed Jason + 2 other account POCs to schedule. Customer responded to request Brandon for the service. Copied Chuck and updated WOs to RFS. Moved due date from 3/31 to 4/30
2/18/2026 CRamen POC not responding. sending to dispatch/Placing On Hold and escalation to AM
2/11/2026 CRamen Logged email on WO-01340894 requesting Tuesday 2/18-Thursday 2/19 with an arrival window between 8-10am. Placeholder set Actually need to schedule for March
2/10/2026 CRamen left a vm for a returned call to schedule. Call logged on WO-01340894
2/5/2026 CRamen left a vm for a returned call to schedule. Call logged on WO-01340894
2/2/26 RBerry- please correct the priortity/sla and the due date as well as order type. Thank you!
1/30/2026 CRamen left a vm for a returned call to schedule
⚠️Problem Description
Semi-Annual Equipment PM
Inspection Description: 4 SITES | 10 ASSETS @ Norwalk | Total covered assets: (14) Stretcher (10) Stair Chair (7) Lockdown (3) PowerLoad (1) Wheelchair lift | 2 PMs per year | 2 Unscheduled repair calls per year
10 ASSETS
https://www.ebiotrack.com/inspection.php?iid=32783
📋
Outbound to +14199214183
Completed Jan 30, 2026
1/30/2026 CRamen left a vm for a returned call to schedule
Jan 30, 2026 4:11pm
@Teddie Bracken is this PM something your interested in Taking? you are closest
Timeline
📞
Case Linked Jan 30, 12:01 AM
Case Number:00563645
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 30, 9:51 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Jan 30, 4:21 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician:Dustin Antolin
⏳2.0 business days
🆕
Status: Entered by Rhea BerryFeb 2, 8:48 AM
From:Assigned
To:Entered
Duration in Previous:2d 16h
📅
Status: Ready for Scheduling by Kimberly HardisonFeb 2, 12:04 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:3h 16m
⚠️8.0 business days
👷
▶
2
Technician Assigned Feb 11, 4:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:9d 4h
⏳5.0 business days
🆕
Status: Entered by Charles RamenFeb 18, 5:04 PM
From:Assigned, Entered
To:Entered, On Hold
Duration in Previous:7d 0h, 0m
🚨27.9 business days
📅
Status: Ready for Scheduling by Natosha BeierschmittMar 27, 11:48 AM
From:On Hold
To:Ready for Scheduling
Duration in Previous:36d 17h
👷
▶
2
Technician Assigned Mar 27, 4:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:4h 29m
⚠️9.0 business days
🗓️
▶
2
Status: Scheduled Apr 8, 12:14 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-04-28T16:00:00.000+0000
🆕
Status: Entered by Natosha BeierschmittApr 8, 1:39 PM
From:Scheduled
To:Entered
Duration in Previous:1h 24m
🚫
Status: Canceled by Sherry ReichApr 8, 2:37 PM
From:Entered
To:Canceled
Duration in Previous:58m
Bottlenecks
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.6 business hours
Ready for Scheduling
Duration: 7.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business days
Assigned
Duration: 4.3 business days (threshold: 4.0 business hours)
Exceeded by 3.8 business days
Assigned
Duration: 8.5 business days (threshold: 4.0 business hours)