Primary Delay21.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay31.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
8.9d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
3.7d / 2.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/17/26 DPatton - Site has 21 devices. Message to SBerry regarding Qty.
3/11/26 Rberry- Updated scheduled date and time to match ASC notes that this should be scheduled for 10:30AM.
3-2 Mburris email from Courtney Graham to set for 3-13 10:30am.....Awesome!
There is “clinic patient parking” right out front that he can park in. The check-in desk is right up front. Any issues please call Stephanie Wong, PA at 949-648-9073
I’ll make them aware of the name but at minimum 1 provider and 1 MA will be available to show him around. No badges or requirements to come in.
Courtney Graham
Area Operations Director
3-2 Mburris email sent to POC looking for 3-10
1/30/26 SReich - Changed inspection name, was listed as an Initial Annual Inspection.
🔧Work Performed
performed est calibration service,service complete
🔍Technician Findings
annual est calibration needed
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
No more than 10
https://www.ebiotrack.com/inspection.php?iid=32772
📧
Email: EMSAR Request for service at Glidewell Health Center
Completed Mar 2, 2026
To: purchasingsupport@careatc.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Glidewell Health Center
Body:
Hi Purchasing Support,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Glidewell Health Center. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 3-10 with an arrival window between 8am and 10am. Please le
Mar 17, 2026 2:42pm
@Nicholas Willick @David Carvalho Just a reminder, we cannot do more than 10 pieces. @Diane Patton caught this one, but please let tech know to stop at 10 unless he has specific approval from an account point of contact. Thanks!
📅
WO-01340897 - Inspection - DD: 03/31/2026 - Irvine - Glidewell Health Center
Mar 13, 2026 1:30pm – 2:30pm
Work Order: WO-01340897
Account: CareATC
Customer Case Number:
Location: Glidewell Health Center
Address: 2166 Michelson Drive, Irvine, CA 92612
Manufacturer:
Model #:
Serial #:
Contact Name: Purchasing Support
Contact Phone: 918-947-6607
Contact Email: purchasingsupport@careatc.com
D
Timeline
📞
Case Linked Jan 30, 12:00 AM
Case Number:00563634
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 30, 9:53 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
🚨21.0 business days
👷
▶
2
Status: Assigned Mar 2, 10:23 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician:Rene Yescas
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Mar 3, 11:28 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-03-13T18:30:00.000+0000
⚠️7.0 business days
📅
Dispatch Scheduled by Michael BurrisMar 11, 1:50 PM
Scheduled For:2026-03-13T19:00:00.000+0000
📅
Dispatch Scheduled by Rhea BerryMar 11, 9:30 PM
Scheduled For:2026-03-13T17:30:00.000+0000
⏳2.3 business days
⏱️
▶
2
3x Labor Added Mar 13, 9:29 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:10d 9h, 0m
⏳2.3 business days
💵
Status: Billing Review by Diane PattonMar 17, 2:41 PM
From:Closed
To:Billing Review
Duration in Previous:3d 17h
⏳4.0 business days
📄
▶
2
Status: Ready to Bill Mar 20, 11:49 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill
To:Invoice Pending
Duration in Previous:4m
💰
▶
2
Status: Invoiced Mar 20, 11:55 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-257159
Bottlenecks
Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 8.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 3.7 business days (threshold: 2.0 business days)