McKesson Doppler model number 1157 needs to be
repaired. The unit was dropped and the probe has
shattered.
Part needed 1ea Probe Mckesson OEM number 1163
2/12 KSmith -- Scheduled for 2/12 with Mark. 9-11am
2/11/26 RBerry- Updated due date based on parts. No ETA from UPS yet. Removed delay code.
🔧Work Performed
On arrival i found the prob broken and not functional. Replaced probe and performed Operational and Functional Tests Passed and Returned to Service.
🔍Technician Findings
On arrival i found the prob broken and not functional. Replaced probe and performed Operational and Functional Tests Passed and Returned to Service.
⚠️Problem Description
McKesson Doppler model number 1157 needs to be
repaired. The unit was dropped and the probe has
shattered.
Part needed 1ea Probe Mckesson OEM number 1163 https://www.ebiotrack.com/workorder.php?wo=71266
📧
Email:RE: [EXTERNAL] -- EMSAR Repair -- WO-
Completed Feb 12, 2026
From: Mark_Sheppard@atriushealth.org
To: ksmith@emsar.com
Hi Kourtney,
Feb. 16th works for us.
Mark
From: Kourtney Smith <ksmith@emsar.com>
Sent: Thursday, February 12, 2026 8:23 AM
To: Sheppard, Mark <Mark_Sheppard@atriushealth.org>
Subject: [EXTERNAL] -- EMSAR Repair -- WO-
[External Content] This message is from an external source. Please exercise caution when opening attachments or links.
Hi Mark,
I’m Kourtney with EMSAR, and I’m reaching out to
📧
Email: -- EMSAR Repair -- WO-
Completed Feb 12, 2026
To: mark_sheppard@atriushealth.org
CC:
BCC:
Attachment: --none--
Subject: -- EMSAR Repair -- WO-
Body:
Hi Mark,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at Atrius Health - Chelmsford located at 228 Billerica Rd?
· If not, would you have the contact information of the person I need to speak with?
· If you are the correct person:
o
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 7, 2026
To: chris_houston@atriushealth.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340898Location: Atrius Health - ChelmsfordAddress: 228 Billerica Rd Chelmsford, MA 01824Device: Problem Description: McKesson Doppler model number 1157 needs to be
repaired. Th
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 31, 2026
To: chris_houston@atriushealth.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340898Location: Atrius Health - ChelmsfordAddress: 228 Billerica Rd Chelmsford, MA 01824Device: Problem Description: McKesson Doppler model number 1157 needs to be
repaired. Th
📅
WO-01340898 - Repair - Chelmsford - Atrius Health - Chelmsford
Feb 16, 2026 9:00am – 10:00am
Work Order: WO-01340898
Account: Atrius Health
Customer Case Number:
Location: Atrius Health - Chelmsford
Address: 228 Billerica Rd, Chelmsford, MA 01824
Manufacturer:
Model #:
Serial #:
Contact Name: Chris Houston
Contact Phone: 617.559.8278
Contact Email: chris_houston@atriushealth.org
Due Dat
PDF
PO_23_1006914_0_US
Jan 30, 2026
Case #00563315 – L2 Review - Omni * PO attached, no quote needed
Status: Closed | Priority: Standard
McKesson Doppler model number 1157 needs to be
repaired. The unit was dropped and the probe has
shattered.
Part needed 1ea Probe Mckesson OEM number 1163
💬Case Comment
Internal Feb 12, 2026 4:16pm
no action needed
💬Case Comment
Internal Feb 12, 2026 4:00pm
looped in coordinator
Timeline
📞
Case Linked Jan 29, 9:57 AM
Case Number:00563315
Subject:L2 Review - Omni * PO attached, no quote needed
Status:Closed
📋
▶
2
Work Order Created Jan 30, 9:54 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Erin Martin
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Jan 30, 2:26 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:4h 30m
⚠️9.0 business days
🔩
▶
2
2x Parts Added Feb 11, 1:39 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From:Awaiting Parts
To:Reschedule
Duration in Previous:11d 23h
👷
▶
2
Technician Assigned Feb 11, 3:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Reschedule
To:Assigned
Duration in Previous:2h 13m
🗓️
▶
2
Status: Scheduled Feb 12, 8:23 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-16T14:00:00.000+0000
⏳2.0 business days
⏱️
▶
2
3x Labor Added Feb 16, 12:41 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by DAVID CAVACO
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:4d 4h, 0m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Feb 18, 2:22 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳4.0 business days
🧾
Invoice Created Feb 23, 8:49 AM
Invoice Number:SM-254293
Bottlenecks
Awaiting Parts
Duration: 8.6 business days (threshold: 3.0 business days)
Exceeded by 5.6 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)