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WO-01340899 ↗ ServiceMax

PASSAIC COUNTY COMMUNITY COLLEGE • Preventive Maintenance • PSM

📍 PCCC Public Safety Academy — 300 OLDHAM RD, Wayne NJ, 07470

Jan 30, 2026 → Mar 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (24 biz days late)
Active: 25 biz days
🕐 Clock stopped: Invoiced (Mar 9, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 4, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 3 of ? biz days used
22d
▶ Clock Running
Status: Scheduled
Feb 4 → Mar 9, 2026
22 business days (counted)
Running total: 25 of ? biz days used
Created: Jan 30, 2026 Invoiced: Mar 9, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Feb 4 Ready for Scheduling ▶ Running 3 3
Feb 4 → Feb 4 Assigned ▶ Running 0 3
Feb 4 → Mar 9 Scheduled ▶ Running 22 25
Dispatch 0.0d
Coordinators 26.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
26.8 days
Over SLA
Created: Jan 30, 2026 Due: Mar 31, 2026 Completed: Mar 9, 2026 (22 days early)
📅
25.8 days Total Age
⏱️
22.5d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
26.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563653
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 10 Pieces https://www.ebiotrack.com/inspection.php?iid=32791 Inspection Flag: Covered Assets in Attachment
Priority
Standard
Origin
Email
Reason
New Case
Contact
Scott Van Baulen
Owner
Leona Coonrod
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01340899 (current) Invoiced
Preventive Maintenance • Darrell Hope
Created: Jan 30, 2026 • Closed: Mar 9, 2026
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 22.5 days stuck in "Scheduled"
⏱️
Total Delay 26.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Scheduled
22.5d / 2.0d SLA
04-Scheduled
0.0d
Closed
4.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/4 KSmith -- Scheduled for 3/9 with Scott. 9-11am

2/4 KSmith -- Sent email to schedule for 3/9

🔧 Work Performed
Stryker Medical - 6500 PowerPro Serial #: 061040703 - Asset ID: 13288953 Stryker Medical - 6500 PowerPro Serial #: 141139956 - Asset ID: 13288954 Stryker Medical - 6082 MX-Pro R3 Serial #: 110340151 - Asset ID: 13288952 Ferno Washington Inc - iNX Serial #: 15F-001923 - Asset ID: 13288951 Ferno Washington Inc - iNX Serial #: 15F-001922 - Asset ID: 13288950 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 10N-158704 - Asset ID: 13288946 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 10N-158705 - Asset ID: 13288947 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 10N-158716 - Asset ID: 13288945 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 10N-158120 - Asset ID: 13288949
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 10 Pieces https://www.ebiotrack.com/inspection.php?iid=32791 Inspection Flag: Covered Assets in Attachment

Timeline

📞
Case Linked Jan 30, 12:01 AM
Case Number: 00563653
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 30, 9:55 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Feb 4, 12:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
🗓️
▶
2 Status: Scheduled Feb 4, 3:17 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-09T13:00:00.000+0000
🚨 23.0 business days
⏱️
▶
3 14x Labor Added Mar 9, 6:08 PM
14x Labor Added → Status: 04-Scheduled → Status: Closed
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 33d 1h
🏁
Status: Closed by Ben Saur
From: 04-Scheduled
To: Closed
Duration in Previous: 1m
⏳ 4.7 business days
📄
Status: Ready to Bill by Diane Patton Mar 13, 12:00 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 17h, 0m
🚨 100.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-256481

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 22.5 business days (threshold: 2.0 business days)
Exceeded by 20.5 business days
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days

🔗 Related Artifacts

📞
Case 00563653
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Darrell Hope
Scheduled
Mar 9, 9:00 AM
Created
Jan 30, 9:55 AM
Invoice #
SM-256481

Work Details (14)

Name Type Status Qty Amount Date
WL-03136430 Labor Open 0.25 $0.00 Mar 9, 6:08 PM
WL-03136431 Labor Open 0.25 $0.00 Mar 9, 6:08 PM
WL-03136432 Labor Open 0.25 $0.00 Mar 9, 6:08 PM
WL-03136433 Labor Open 0.25 $0.00 Mar 9, 6:08 PM
WL-03136434 Labor Open 0.75 $0.00 Mar 9, 6:08 PM
WL-03136435 Labor Open 0.75 $0.00 Mar 9, 6:08 PM
WL-03136436 Labor Open 0.75 $0.00 Mar 9, 6:08 PM
WL-03136437 Labor Open 0.75 $0.00 Mar 9, 6:08 PM
WL-03136438 Labor Open 0.75 $0.00 Mar 9, 6:08 PM
WL-03136439 Labor Open 1.25 $0.00 Mar 9, 6:08 PM
WL-03136440 Travel Open 35 $0.00 Mar 9, 6:08 PM
WL-03136441 Labor Open 0.5 $0.00 Mar 9, 6:08 PM
WL-03136442 Labor Open 1 $0.00 Mar 9, 6:08 PM
WL-03136443 Travel Open 35 $0.00 Mar 9, 6:08 PM

Details