Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340900 ↗ ServiceMax

CareATC • Inspection • PSM

📍 Andes Candies — 1400 E. Wisconsin St, Delavan WI, 53115

Jan 30, 2026 → Mar 18, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (31 biz days late)
Active: 32 biz days
🕐 Clock stopped: Tech Off Site (Mar 18, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 16, 2026
10 business days (counted)
Running total: 10 of ? biz days used
15d
▶ Clock Running
Status: Assigned
Feb 16 → Mar 9, 2026
15 business days (counted)
Running total: 25 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Mar 9 → Mar 18, 2026
7 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 18 → Mar 18, 2026
0 business days (counted)
Running total: 32 of ? biz days used
Created: Jan 30, 2026 Tech Off Site: Mar 18, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Feb 16 Ready for Scheduling ▶ Running 10 10
Feb 16 → Mar 9 Assigned ▶ Running 15 25
Mar 9 → Mar 18 Scheduled ▶ Running 7 32
Mar 18 → Mar 18 Tech On Site ▶ Running 0 32
Dispatch 0.0d
Coordinators 34.0d
Field Work 0.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
34.0 days
Over SLA
Field Work
0.8 days
Created: Jan 30, 2026 Due: Mar 31, 2026 Completed: Mar 19, 2026 (12 days early)
📅
33.1 days Total Age
⏱️
15.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
31.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00563632
eBiotrack - Automated New Inspection Created
Closed
Inspection: Inspection: Annual Equipment Electrical Safety Test And Calibration Service 4 pcs https://www.ebiotrack.com/inspection.php?iid=32769
Priority
Standard
Origin
Email
Reason
New Case
Contact
Purchasing Support
Owner
Jessica Sells
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01340900 (current) Invoiced
Inspection • Jon Kuehl
Created: Jan 30, 2026 • Closed: Mar 18, 2026
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 15.0 days stuck in "Assigned"
⏱️
Total Delay 31.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
11.0d / 1.0d SLA
Assigned
15.0d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3-5-26 JK Called phone number supplied to schedule visit. Left voicemail. Also sent email as well.


2/16/2026 CRamen Per LYoder to assign to JKuehl to schedule with Ben for HCP Training and OJT

🔧 Work Performed
Inspected units that were listed.
🔍 Technician Findings
All units working upon arrival.
⚠️ Problem Description
Inspection: Inspection: Annual Equipment Electrical Safety Test And Calibration Service 4 pcs https://www.ebiotrack.com/inspection.php?iid=32769

Timeline

📞
Case Linked Jan 30, 12:00 AM
Case Number: 00563632
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 30, 9:57 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
🚨 11.0 business days
👷
▶
2 Technician Assigned Feb 16, 3:21 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17d 5h
🚨 14.8 business days
🗓️
▶
2 Status: Scheduled Mar 9, 7:42 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2026-03-18T16:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Jonathan Kuehl Mar 18, 11:55 AM
Scheduled For: 2026-03-18T20:00:00.000+0000
🔧
Status: Tech On Site by Jonathan Kuehl Mar 18, 2:23 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 6h
🚗
Status: Tech Off Site by Jonathan Kuehl Mar 18, 2:53 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 29m
✔️
Status: Completed by Jonathan Kuehl Mar 18, 8:41 PM
From: Tech Off Site
To: Completed
Duration in Previous: 5h 47m
⏱️
▶
2 6x Labor Added Mar 18, 8:52 PM
6x Labor Added → Status: Closed
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 11m
⏳ 2.4 business days
📄
Status: Ready to Bill by Diane Patton Mar 20, 2:25 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 17h, 0m
⏳ 2.0 business days
🧾
Invoice Created Mar 23, 11:36 AM
Invoice Number: SM-257188

Bottlenecks

Ready for Scheduling
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Assigned
Duration: 15.0 business days (threshold: 4.0 business hours)
Exceeded by 14.5 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00563632
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Jon Kuehl
Scheduled
Mar 18, 4:00 PM
Created
Jan 30, 9:57 AM
Invoice #
SM-257188

Work Details (6)

Name Type Status Qty Amount Date
WL-03150321 Labor Open 0.78333333333333 $0.00 Mar 18, 8:52 PM
WL-03150322 Labor Open 0.5 $1,063.00 Mar 18, 8:52 PM
WL-03150323 Labor Open 1.95 $0.00 Mar 18, 8:52 PM
WL-03150324 Travel Open 46 - Mar 18, 8:52 PM
WL-03150325 Travel Open 118 - Mar 18, 8:52 PM
WL-03150326 Expenses Open 1 $0.00 Mar 18, 8:52 PM

Details