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WO-01340903 ↗ ServiceMax

BOROUGH OF NORTH PLAINFIELD FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 NORTH PLAINFIELD FIRE DEPARTMENT — 8 LINCOLN PL, North Plainfield NJ, 07060

Jan 30, 2026 → Mar 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (29 biz days late)
Active: 30 biz days
🕐 Clock stopped: Invoiced (Mar 16, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 4, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 3 of ? biz days used
27d
▶ Clock Running
Status: Scheduled
Feb 4 → Mar 16, 2026
27 business days (counted)
Running total: 30 of ? biz days used
Created: Jan 30, 2026 Invoiced: Mar 16, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Feb 4 Ready for Scheduling ▶ Running 3 3
Feb 4 → Feb 4 Assigned ▶ Running 0 3
Feb 4 → Mar 16 Scheduled ▶ Running 27 30
Dispatch 0.0d
Coordinators 31.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
31.8 days
Over SLA
Created: Jan 30, 2026 Due: Apr 30, 2026 Completed: Mar 16, 2026 (45 days early)
📅
30.6 days Total Age
⏱️
27.5d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
30.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563657
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment PM # of pieces: 9 https://www.ebiotrack.com/inspection.php?iid=32796
Priority
Standard
Origin
Email
Reason
New Case
Contact
James Dipaolo
Owner
Erin Martin
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01340903 (current) Invoiced
Preventive Maintenance • Curtis Allen
Created: Jan 30, 2026 • Closed: Mar 16, 2026
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 27.5 days stuck in "Scheduled"
⏱️
Total Delay 30.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Scheduled
27.5d / 2.0d SLA
05-Tech-Off-Site
0.0d
Closed
3.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/4 KSmith -- Scheduled for 3/16 with James. 9-11am

2/4 KSmith -- Sent email to schedule for 3/16

🔧 Work Performed
Stryker Medical - 6086 PerformancePro Serial #: 171140777 - Asset ID: 13319861 Stryker Medical - 6252 Stair-Pro Serial #: 030939767 - Asset ID: 13319856 Stryker Medical - 6252 Stair-Pro Serial #: 050939341 - Asset ID: 13319859 Stryker Medical - 6392 PerformanceLoad Serial #: 2017000900572 TRUCK R5 - Asset ID: 13319863 Stryker Medical - 6506 PowerPro Serial #: 2204003500252 - Asset ID: 13319855 Stryker Medical - 6392 PerformanceLoad Serial #: 2021001000184 TRUCK R1 - Asset ID: 13319857 Stryker Medical - 6252 Stair-Pro Serial #: 2411010000015 - Asset ID: 13319862 Stryker Medical - 6506 PowerPro Serial #: 231202060056 - Asset ID: 13319858 Stryker Medical - 6392 PerformanceLoad Serial #: 2023000600251 - Asset ID: 13319860
⚠️ Problem Description
Annual Equipment PM # of pieces: 9 https://www.ebiotrack.com/inspection.php?iid=32796

Timeline

📞
Case Linked Jan 30, 12:02 AM
Case Number: 00563657
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 30, 9:58 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Feb 4, 12:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
🗓️
▶
2 Status: Scheduled Feb 4, 3:18 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-16T13:00:00.000+0000
🚨 28.0 business days
⏱️
▶
3 13x Labor Added Mar 16, 4:53 PM
13x Labor Added → Status: 05-Tech-Off-Site → Status: Closed
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Scheduled
To: 05-Tech-Off-Site
Duration in Previous: 40d 0h
🏁
Status: Closed by Ben Saur
From: 05-Tech-Off-Site
To: Closed
Duration in Previous: 3m
⏳ 3.9 business days
📄
Status: Ready to Bill by Diane Patton Mar 19, 11:40 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 18h, 0m
🚨 96.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-256929

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 27.5 business days (threshold: 2.0 business days)
Exceeded by 25.5 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

📞
Case 00563657
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Curtis Allen
Scheduled
Mar 16, 9:00 AM
Created
Jan 30, 9:58 AM
Invoice #
SM-256929

Work Details (13)

Name Type Status Qty Amount Date
WL-03146191 Labor Open 1 $0.00 Mar 16, 4:53 PM
WL-03146192 Labor Open 0.75 $0.00 Mar 16, 4:53 PM
WL-03146193 Travel Open 22 $0.00 Mar 16, 4:53 PM
WL-03146194 Labor Open 0.5 $0.00 Mar 16, 4:53 PM
WL-03146195 Labor Open 0.25 $0.00 Mar 16, 4:53 PM
WL-03146196 Labor Open 0.75 $0.00 Mar 16, 4:53 PM
WL-03146197 Labor Open 0.5 $0.00 Mar 16, 4:53 PM
WL-03146198 Labor Open 0.25 $0.00 Mar 16, 4:53 PM
WL-03146199 Labor Open 0.75 $0.00 Mar 16, 4:53 PM
WL-03146200 Labor Open 0.5 $0.00 Mar 16, 4:53 PM
WL-03146201 Labor Open 0.25 $0.00 Mar 16, 4:53 PM
WL-03146202 Labor Open 0.75 $0.00 Mar 16, 4:53 PM
WL-03146203 Travel Open 22 $0.00 Mar 16, 4:53 PM

Details