Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340904 ↗ ServiceMax

CENTRAL FIRE DISTRICT • Preventive Maintenance • PSM

📍 Central Fire District - Summit St. — 232 N Summit St, Smithville OH, 44677

Jan 30, 2026 → Mar 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (36 biz days late)
Active: 37 biz days
🕐 Clock stopped: Invoiced (Mar 25, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 3, 2026
2 business days (counted)
Running total: 2 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Feb 3 → Feb 26, 2026
16 business days (counted)
Running total: 18 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 25, 2026
19 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 25 → Mar 25, 2026
0 business days (counted)
Running total: 37 of ? biz days used
Created: Jan 30, 2026 Invoiced: Mar 25, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Feb 3 Ready for Scheduling ▶ Running 2 2
Feb 3 → Feb 26 Assigned ▶ Running 16 18
Feb 26 → Mar 25 Scheduled ▶ Running 19 37
Mar 25 → Mar 25 Tech On Site ▶ Running 0 37
Dispatch 0.0d
Coordinators 39.1d
Field Work 0.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
39.1 days
Over SLA
Field Work
0.8 days
Billing
0.0 days
Created: Jan 30, 2026 Due: Mar 31, 2026 Completed: Mar 25, 2026 (6 days early)
📅
38.0 days Total Age
⏱️
19.3d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
36.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
38 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00563638
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 9 Pcs https://www.ebiotrack.com/inspection.php?iid=32776
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mark Burns
Owner
Kimberly Hardison
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01340904 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Jan 30, 2026 • Closed: Mar 25, 2026
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 19.3 days stuck in "Scheduled"
⏱️
Total Delay 36.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
16.8d / 0.5d SLA
Scheduled
19.3d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 071139280 - Asset ID: 13208504 Stryker Medical - 6252 Stair-Pro Serial #: 080741019 - Asset ID: 13208498 Stryker Medical - 6252 Stair-Pro Serial #: 120640255 - Asset ID: 13208501 Stryker Medical - 6390 Power-LOAD Serial #: 150940631 - Asset ID: 13208502 Stryker Medical - 6390 Power-LOAD Serial #: 151039019 - Asset ID: 13208499 Stryker Medical - 6390 Power-LOAD Serial #: 171239495 - Asset ID: 13208505 Stryker Medical - 6500 PowerPro Serial #: 071141031 - Asset ID: 13208500 Stryker Medical - 6500 PowerPro Serial #: 110540130 - Asset ID: 13208506 Stryker Medical - 6506 PowerPro Serial #: 2203003500378 - Asset ID: 13208503
⚠️ Problem Description
Semi-Annual Equipment PM 9 Pcs https://www.ebiotrack.com/inspection.php?iid=32776

Timeline

📞
Case Linked Jan 30, 12:00 AM
Case Number: 00563638
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 30, 9:58 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Feb 3, 12:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 2h
🚨 17.0 business days
🗓️
▶
2 Status: Scheduled Feb 26, 4:53 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-03-25T10:00:00.000+0000
🚨 19.6 business days
🔧
Status: Tech On Site by Teddie Bracken Mar 25, 6:23 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 26d 12h
⏱️
▶
2 38x Labor Added Mar 25, 12:30 PM
38x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 6h 8m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Mar 26, 4:33 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
🚨 90.9 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-257533

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 16.8 business days (threshold: 4.0 business hours)
Exceeded by 16.3 business days
Scheduled
Duration: 19.3 business days (threshold: 2.0 business days)
Exceeded by 17.3 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours

🔗 Related Artifacts

📞
Case 00563638
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Teddie Bracken
Scheduled
Mar 25, 6:00 AM
Created
Jan 30, 9:58 AM
Invoice #
SM-257533

Work Details (38)

Name Type Status Qty Amount Date
WL-03158603 Labor Open 0.25 $0.00 Mar 25, 12:30 PM
WL-03158604 Travel Open 6 $0.00 Mar 25, 12:30 PM
WL-03158605 Labor Open 0.75 $0.00 Mar 25, 12:30 PM
WL-03158606 Labor Open 0.75 $0.00 Mar 25, 12:30 PM
WL-03158607 Labor Open 0.75 $0.00 Mar 25, 12:30 PM
WL-03158608 Labor Open 1 $0.00 Mar 25, 12:30 PM
WL-03158609 Labor Open 1 $0.00 Mar 25, 12:30 PM
WL-03158610 Labor Open 1 $0.00 Mar 25, 12:30 PM
WL-03158611 Labor Open 0.25 $0.00 Mar 25, 12:30 PM
WL-03158612 Labor Open 0.25 $0.00 Mar 25, 12:30 PM
WL-03158613 Labor Open 0.25 $0.00 Mar 25, 12:30 PM
WL-03158614 Parts Open 1 $9.02 Mar 25, 12:30 PM
WL-03158615 Parts Open 1 $9.02 Mar 25, 12:30 PM
WL-03158616 Parts Open 1 $18.86 Mar 25, 12:30 PM
WL-03158617 Parts Open 2 $23.36 Mar 25, 12:30 PM
WL-03158618 Parts Open 1 $9.02 Mar 25, 12:30 PM
WL-03158619 Parts Open 1 $9.02 Mar 25, 12:30 PM
WL-03158620 Parts Open 1 $18.86 Mar 25, 12:30 PM
WL-03158621 Parts Open 2 $23.36 Mar 25, 12:30 PM
WL-03158622 Parts Open 1 $9.02 Mar 25, 12:30 PM
WL-03158623 Parts Open 1 $9.02 Mar 25, 12:30 PM
WL-03158624 Parts Open 1 $18.86 Mar 25, 12:30 PM
WL-03158625 Parts Open 2 $23.36 Mar 25, 12:30 PM
WL-03158626 Parts Open 1 $0.00 Mar 25, 12:30 PM
WL-03158627 Parts Open 1 $0.00 Mar 25, 12:30 PM
WL-03158628 Parts Open 2 $0.00 Mar 25, 12:30 PM
WL-03158629 Parts Open 1 $12.08 Mar 25, 12:30 PM
WL-03158630 Parts Open 8 $0.00 Mar 25, 12:30 PM
WL-03158631 Parts Open 1 $0.00 Mar 25, 12:30 PM
WL-03158632 Parts Open 1 $0.00 Mar 25, 12:30 PM
WL-03158633 Parts Open 2 $0.00 Mar 25, 12:30 PM
WL-03158634 Parts Open 1 $12.08 Mar 25, 12:30 PM
WL-03158635 Parts Open 8 $0.00 Mar 25, 12:30 PM
WL-03158636 Parts Open 1 $0.00 Mar 25, 12:30 PM
WL-03158637 Parts Open 1 $0.00 Mar 25, 12:30 PM
WL-03158638 Parts Open 2 $0.00 Mar 25, 12:30 PM
WL-03158639 Parts Open 1 $12.08 Mar 25, 12:30 PM
WL-03158640 Parts Open 8 $0.00 Mar 25, 12:30 PM

Details