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WO-01340906 ↗ ServiceMax

RELIANCE MEDICAL TRANSPORT • Preventive Maintenance • PSM

📍 Reliance Medical Transport - Ramsey St. — 726 Ramsey St. Ste 2, Fayetteville NC, 28301

Jan 30, 2026 → Mar 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (24 biz days late)
Active: 25 biz days
🕐 Clock stopped: Invoiced (Mar 9, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 17, 2026
11 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 19, 2026
2 business days (counted)
Running total: 13 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 19 → Feb 27, 2026
6 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Entered
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 19 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 27 → Mar 9, 2026
6 business days (counted)
Running total: 25 of ? biz days used
Created: Jan 30, 2026 Invoiced: Mar 9, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Jan 30 Ready for Scheduling ▶ Running 0 0
Jan 30 → Jan 30 Entered ▶ Running 0 0
Jan 30 → Feb 17 Ready for Scheduling ▶ Running 11 11
Feb 17 → Feb 19 Assigned ▶ Running 2 13
Feb 19 → Feb 27 Scheduled ▶ Running 6 19
Feb 27 → Feb 27 Entered ▶ Running 0 19
Feb 27 → Feb 27 Ready for Scheduling ▶ Running 0 19
Feb 27 → Feb 27 Assigned ▶ Running 0 19
Feb 27 → Mar 9 Scheduled ▶ Running 6 25
Dispatch 0.1d
Coordinators 27.8d
✗ SLA Missed
Dispatch
0.1 days
Coordinators
27.8 days
Over SLA
Created: Jan 30, 2026 Due: Mar 31, 2026 Completed: Mar 9, 2026 (22 days early)
📅
26.0 days Total Age
⏱️
12.0d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
25.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563658
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM # of pieces : 6 https://www.ebiotrack.com/inspection.php?iid=32797
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kari Calhoun
Owner
Erin Martin
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01340906 (current) Invoiced
Preventive Maintenance • Todd Fogiel
Created: Jan 30, 2026 • Closed: Mar 9, 2026
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 12.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 25.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
12.0d / 1.0d SLA
Assigned
2.3d / 0.5d SLA
Scheduled
13.5d / 2.0d SLA
04-Scheduled
0.0d
Closed
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/19 MOwens Called and spoke to Shelby Vie. She wants schedule the Pm on the cots at Salisbury and Fayetteville on 3/9 at Fayetteville location. I confirmed the arrival time between 10-11am. She said that date will work for her.

🔧 Work Performed
Stryker Medical - 6390 Power-LOAD Serial #: 2018012400787 - Asset ID: 13261473 Stryker Medical - 6392 PerformanceLoad Serial #: 2021000900457 - Asset ID: 13261458 Stryker Medical - 6506 PowerPro Serial #: 2309020600048 - Asset ID: 13261461 Stryker Medical - 6500 PowerPro Serial #: 110940919 - Asset ID: 13261440 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 23N487428 - Asset ID: 13261478 Stryker Medical - 6086 PerformancePro Serial #: 110241482 - Asset ID: 13284260
⚠️ Problem Description
Semi-Annual Equipment PM # of pieces : 6 https://www.ebiotrack.com/inspection.php?iid=32797

Timeline

📞
Case Linked Jan 30, 12:02 AM
Case Number: 00563658
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 30, 10:01 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
🆕
Status: Entered by Stephanie Ramen Jan 30, 10:13 AM
From: Ready for Scheduling
To: Entered
Duration in Previous: 8m
📅
Status: Ready for Scheduling by Erin Martin Jan 30, 11:10 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 57m
🚨 12.0 business days
👷
▶
2 Technician Assigned Feb 17, 4:21 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18d 5h
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Feb 19, 3:59 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-09T14:30:00.000+0000
⚠️ 7.0 business days
🆕
▶
4 Status: Entered Feb 27, 11:55 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Melissa Owens
Technician: a0hVU000000Tz89YAC, Todd Fogiel
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-09T14:30:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 0m
⚠️ 7.0 business days
⏱️
▶
2 10x Labor Added Mar 9, 9:35 PM
10x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 10d 8h
🏁
Status: Closed by Ben Saur Mar 9, 9:44 PM
From: 04-Scheduled
To: Closed
Duration in Previous: 8m
⏳ 4.3 business days
📄
Status: Ready to Bill by Diane Patton Mar 13, 12:06 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 14h, 0m
🚨 100.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-256482

Bottlenecks

Ready for Scheduling
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days
Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Scheduled
Duration: 7.1 business days (threshold: 2.0 business days)
Exceeded by 5.1 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00563658
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Todd Fogiel
Scheduled
Mar 9, 10:30 AM
Created
Jan 30, 10:01 AM
Invoice #
SM-256482

Work Details (10)

Name Type Status Qty Amount Date
WL-03136607 Labor Open 0.75 $0.00 Mar 9, 9:35 PM
WL-03136608 Labor Open 2.5 $0.00 Mar 9, 9:35 PM
WL-03136609 Travel Open 130 $0.00 Mar 9, 9:35 PM
WL-03136610 Labor Open 0.5 $0.00 Mar 9, 9:35 PM
WL-03136611 Labor Open 1 $0.00 Mar 9, 9:35 PM
WL-03136612 Labor Open 0.5 $0.00 Mar 9, 9:35 PM
WL-03136613 Labor Open 1 $0.00 Mar 9, 9:35 PM
WL-03136614 Labor Open 2.5 $0.00 Mar 9, 9:35 PM
WL-03136615 Travel Open 130 $0.00 Mar 9, 9:35 PM
WL-03136616 Labor Open 1 $0.00 Mar 9, 9:35 PM

Details