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WO-01340907 ↗ ServiceMax

SHARON TOWNSHIP FIRE DEPARTMENT SHARON CENTER • Preventive Maintenance • PSM

📍 Sharon Twp FD Sharon Center — 1274 Sharon Copley Road, Sharon Center OH, 44274

Jan 30, 2026 → Mar 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (28 biz days late)
Active: 29 biz days
🕐 Clock stopped: Completed (Mar 13, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 3, 2026
2 business days (counted)
Running total: 2 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Feb 3 → Feb 26, 2026
16 business days (counted)
Running total: 18 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 13, 2026
11 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 13 → Mar 13, 2026
0 business days (counted)
Running total: 29 of ? biz days used
Created: Jan 30, 2026 Completed: Mar 13, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Feb 3 Ready for Scheduling ▶ Running 2 2
Feb 3 → Feb 26 Assigned ▶ Running 16 18
Feb 26 → Mar 13 Scheduled ▶ Running 11 29
Mar 13 → Mar 13 Tech On Site ▶ Running 0 29
Dispatch 0.0d
Coordinators 31.1d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
31.1 days
Over SLA
Field Work
0.0 days
Created: Jan 30, 2026 Due: Mar 31, 2026 Completed: Mar 13, 2026 (18 days early)
📅
29.7 days Total Age
⏱️
16.8d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
29.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
26 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563636
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 7 pieces https://www.ebiotrack.com/inspection.php?iid=32775
Priority
Standard
Origin
Email
Reason
New Case
Contact
Maggie Hobson
Owner
Sherry Reich
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01340907 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Jan 30, 2026 • Closed: Mar 13, 2026
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 16.8 days stuck in "Assigned"
⏱️
Total Delay 29.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
16.8d / 0.5d SLA
Scheduled
11.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Stryker Medical - 6390 Power-LOAD Serial #: 140740890 - Asset ID: 13208563 Stryker Medical - 6390 Power-LOAD Serial #: 140740891 - Asset ID: 13208560 Stryker Medical - 6506 PowerPro Serial #: 140740884 - Asset ID: 13208559 Stryker Medical - 6506 PowerPro Serial #: 140740885 - Asset ID: 13208562 Stryker Medical - 6252 Stair-Pro Serial #: 2010010000023 - Asset ID: 13208561 Stryker Medical - 6252 Stair-Pro Serial #: 040739051 - Asset ID: 13208564
⚠️ Problem Description
Semi-Annual Equipment PM 7 pieces https://www.ebiotrack.com/inspection.php?iid=32775

Timeline

📞
Case Linked Jan 30, 12:00 AM
Case Number: 00563636
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 30, 10:01 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Feb 3, 12:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 2h
🚨 17.0 business days
🗓️
▶
2 Status: Scheduled Feb 26, 4:52 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-03-13T18:00:00.000+0000
🚨 11.9 business days
🔧
▶
3 Status: Tech On Site Mar 13, 5:42 PM
Status: Tech On Site → 26x Labor Added → Status: Closed
⏱️
26x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 0.5, 30, 25, 0.75, 1, 0.25
🏁
Status: Closed by Ben Saur
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 3.8 business days
📄
Status: Ready to Bill by Diane Patton Mar 18, 4:19 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 22h, 0m
🚨 97.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-256862

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 16.8 business days (threshold: 4.0 business hours)
Exceeded by 16.3 business days
Scheduled
Duration: 11.3 business days (threshold: 2.0 business days)
Exceeded by 9.3 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

📞
Case 00563636
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Teddie Bracken
Scheduled
Mar 13, 2:00 PM
Created
Jan 30, 10:01 AM
Invoice #
SM-256862

Work Details (26)

Name Type Status Qty Amount Date
WL-03143979 Labor Open 0.5 $0.00 Mar 13, 5:44 PM
WL-03143980 Travel Open 30 $0.00 Mar 13, 5:44 PM
WL-03143981 Labor Open 0.5 $0.00 Mar 13, 5:44 PM
WL-03143982 Travel Open 25 $0.00 Mar 13, 5:44 PM
WL-03143983 Labor Open 0.75 $0.00 Mar 13, 5:44 PM
WL-03143984 Labor Open 0.75 $0.00 Mar 13, 5:44 PM
WL-03143985 Labor Open 1 $0.00 Mar 13, 5:44 PM
WL-03143986 Labor Open 1 $0.00 Mar 13, 5:44 PM
WL-03143987 Labor Open 0.25 $0.00 Mar 13, 5:44 PM
WL-03143988 Labor Open 0.25 $0.00 Mar 13, 5:44 PM
WL-03143989 Parts Open 1 $0.00 Mar 13, 5:44 PM
WL-03143990 Parts Open 1 $0.00 Mar 13, 5:44 PM
WL-03143991 Parts Open 2 $0.00 Mar 13, 5:44 PM
WL-03143992 Parts Open 1 $12.08 Mar 13, 5:44 PM
WL-03143993 Parts Open 1 $0.00 Mar 13, 5:44 PM
WL-03143994 Parts Open 1 $0.00 Mar 13, 5:44 PM
WL-03143995 Parts Open 2 $0.00 Mar 13, 5:44 PM
WL-03143996 Parts Open 1 $12.08 Mar 13, 5:44 PM
WL-03143997 Parts Open 1 $9.02 Mar 13, 5:44 PM
WL-03143998 Parts Open 1 $9.02 Mar 13, 5:44 PM
WL-03143999 Parts Open 1 $18.86 Mar 13, 5:44 PM
WL-03144000 Parts Open 2 $23.36 Mar 13, 5:44 PM
WL-03144001 Parts Open 1 $9.02 Mar 13, 5:44 PM
WL-03144002 Parts Open 1 $9.02 Mar 13, 5:44 PM
WL-03144003 Parts Open 1 $18.86 Mar 13, 5:44 PM
WL-03144004 Parts Open 2 $23.36 Mar 13, 5:44 PM

Details