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← WO Overview

WO-01340908 ↗ ServiceMax

NORTH CENTRAL EMS • Preventive Maintenance • PSM

📍 North Central EMS - US HWY 250 Milan — 12513 US HWY 250 N, Milan OH, 44846

Jan 30, 2026 → May 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (64 biz days late)
Active: 65 biz days
🕐 Clock stopped: Completed (May 4, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 11, 2026
8 business days (counted)
Running total: 8 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Feb 11 → Feb 20, 2026
6 business days (counted)
Running total: 14 of ? biz days used
25d
▶ Clock Running
Status: On Hold
Feb 20 → Mar 27, 2026
25 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 27 → Mar 27, 2026
0 business days (counted)
Running total: 39 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Mar 27 → Apr 8, 2026
8 business days (counted)
Running total: 47 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Apr 8 → Apr 28, 2026
14 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Reschedule
Apr 28 → Apr 28, 2026
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 28 → Apr 28, 2026
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: 04-Scheduled
Apr 28 → May 4, 2026
4 business days (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Closed
May 4 → May 4, 2026
0 business days (counted)
Running total: 65 of ? biz days used
Created: Jan 30, 2026 Completed: May 4, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Feb 11 Ready for Scheduling ▶ Running 8 8
Feb 11 → Feb 20 Assigned ▶ Running 6 14
Feb 20 → Mar 27 On Hold ▶ Running 25 39
Mar 27 → Mar 27 Ready for Scheduling ▶ Running 0 39
Mar 27 → Apr 8 Assigned ▶ Running 8 47
Apr 8 → Apr 28 Scheduled ▶ Running 14 61
Apr 28 → Apr 28 Reschedule ▶ Running 0 61
Apr 28 → Apr 28 Scheduled ▶ Running 0 61
Apr 28 → May 4 04-Scheduled ▶ Running 4 65
May 4 → May 4 Closed ▶ Running 0 65
Dispatch 0.0d
Holding 25.4d (excluded)
Coordinators 40.3d
Field Work 1.3d
Billing 3.3d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
25.4 days
Coordinators
40.3 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
3.3 days
Created: Jan 30, 2026 Due: Apr 30, 2026 Completed: May 11, 2026 (10 days late)
📅
71.0 days Total Age
⏱️
25.4d in On Hold Longest Stage
🔄
20 transitions Status Changes
⚠️
35.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
55 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Apr 27, 2026
Visit 2 May 4, 2026

AI Analysis

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Originating Case

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🎫
Case #00563647
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM Inspection Description: 4 SITES | MILAN IS MAIN LOCATION | | Total covered assets: (14) Stretcher (10) Stair Chair (7) Lockdown (3) PowerLoad (1) Wheelchair lift | 2 PMs per year | 2 Unscheduled repair calls per year https://www.ebiotrack.com/inspection.php?iid=32786
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jason Smith - North Central EMS
Owner
Shelby Robinson
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01340908 (current) Invoiced
Preventive Maintenance • Brandon Green
Created: Jan 30, 2026 • Closed: May 11, 2026
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 25.4 days stuck in "On Hold"
⏱️
Total Delay 35.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
9.6d / 1.0d SLA
Assigned
14.8d / 0.5d SLA
On Hold
25.4d
Scheduled
15.9d / 2.0d SLA
Reschedule
0.0d / 2.0d SLA
04-Scheduled
4.6d
Closed
1.7d / 1.0d SLA
Completed
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
Invoiced
3.2d
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
0.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

***SM-261198 for $138.05 emailed to customer 5/6 DO NOT GENERATE INVOICE UNLESS ADDTIONAL PARTS ARE ADDED**

5/11/26 Ycampos - Tech went back to site on 5/4/26 and added more items to WO but did not try to update WO until after it was invoiced. Placing WO in WOC for tech to update his time for payroll. Invoice has already been sent to customer and uploaded. Amount to remain at 138.05. Do not rebill unless there are parts an a credit and rebill will be required.


4/28/2026 CRamen Brandon needs another day to complete and re-scheduled.


4/8/2026 CRamen Logged email requesting Monday 4/27 and 4/28/2026. Response was That would work for us. Brandon can just come to our Milan Station. Email logged on Milan WO-01340908


3/27/2026 CRamen left a vm for Jason to return call to schedule. Call Logged on WO-01340911Greenwich Scheduling for 3 other sites 01340894 Bellevue, 01340896 Norwalk, and 01340908 250 Milan


3/27/26 NatoshaB - emailed Jason + 2 other account POCs to schedule. Customer responded to request Brandon for the service. Copied Chuck and updated WOs to RFS. Moved due date from 3/31 to 4/30


2/20/2026 CRamen POC not responding. sending to dispatch/Placing On Hold and escalation to AM


2/11/2026 CRamen Logged email on WO-01340894 requesting Tuesday 2/18-Thursday 2/19 with an arrival window between 8-10am. Placeholder set Actually need to schedule for March


2/10/2026 CRamen left a vm for a returned call to schedule. Call logged on WO-01340894


2/5/2026 CRamen left a vm for a returned call to schedule. Call logged on WO-01340894

🔧 Work Performed
Stryker Medical - 6082 MX-Pro R3 Serial #: 060639204 - Asset ID: 13208599 Stryker Medical - 6082 MX-Pro R3 Serial #: 040440257 - Asset ID: 13176960 Stryker Medical - 6252 Stair-Pro Serial #: 041039649 - Asset ID: 13176974 Stryker Medical - 6252 Stair-Pro Serial #: 041039650 - Asset ID: 13176964 Stryker Medical - 6252 Stair-Pro Serial #: 041039655 - Asset ID: 13176963 Stryker Medical - 6252 Stair-Pro Serial #: 041039656 - Asset ID: 13176972 Stryker Medical - 6252 Stair-Pro Serial #: 041039652 - Asset ID: 13176977 Stryker Medical - 6252 Stair-Pro Serial #: 041039659 - Asset ID: 13176961 Stryker Medical - 6083 MX-Pro Bariatric Serial #: 041039900 - Asset ID: 13208597 Stryker Medical - 6083 MX-Pro Bariatric Serial #: 041039901 - Asset ID: 13176975 Stryker Medical - 6082 MX-Pro R3 Serial #: 050140396 - Asset ID: 13208744 Stryker Medical - 6082 MX-Pro R3 Serial #: 060639205 - Asset ID: 13176967 Stryker Medical - 6082 MX-Pro R3 Serial #: 060639207 - Asset ID: 13176966 Stryker Medical - 6082 MX-Pro R3 Serial #: 060639208 - Asset ID: 13208601 Stryker Medical - 6252 Stair-Pro Serial #: 120439062 - Asset ID: 13288605 Stryker Medical - 6086 PerformancePro Serial #: 131139903 - Asset ID: 13208743 Stryker Medical - 6390 Power-LOAD Serial #: 2308012400064 - Asset ID: 13208740 Stryker Medical - 6082 MX-Pro R3 Serial #: 120339745 - Asset ID: 13176957 Stryker Medical - 6371 Wall Mount Serial #: 150339532 - Asset ID: 13176976 Stryker Medical - 6252 Stair-Pro Serial #: 0410396591 - Asset ID: 13176969 Stryker Medical - 6252 Stair-Pro Serial #: 041039648 - Asset ID: 13176958 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: Truck 71 - Asset ID: 13176959 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: Truck 75 - Asset ID: 13176965 Stryker Medical - 6390 Power-LOAD Serial #: 1901012400590 - Asset ID: 13176968 Stryker Medical - 6506 PP XT Serial #: 160541512 - Asset ID: 13176970 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: Truck 67 - Asset ID: 13176971 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: Truck 72 - Asset ID: 13176973 Stryker Medical - 6082 MX-Pro R3 Serial #: 030339162 - Asset ID: 13208739 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 100140372 - Asset ID: 13176978 Stryker Medical - 6506 PowerPro Serial #: 1901003500015 - Asset ID: 13344013 Stryker Medical - 6390 Power-LOAD Serial #: 2107012400143 - Asset ID: 13344014 Stryker Medical - 6506 PowerPro Serial #: 2206020400014 - Asset ID: 13344015 Stryker Medical - 6252 Stair-Pro Serial #: 041039657 - Asset ID: 13344016 Stryker - 6082 MX PRO R3 Serial #: 04123945 - Asset ID: 13344017 Stryker - 6082 MX PRO R3 Serial #: 041239546 - Asset ID: 13344018 Stryker - Power Pro 6507 Serial #: 2307002246 - Asset ID: 13208745 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 091240568 - Asset ID: 13376956 Stryker Medical - 6506 PowerPro Serial #: 2009003500114 - Asset ID: 13344020
🔍 Technician Findings
PM scheduled
⚠️ Problem Description
Semi-Annual Equipment PM Inspection Description: 4 SITES | MILAN IS MAIN LOCATION | | Total covered assets: (14) Stretcher (10) Stair Chair (7) Lockdown (3) PowerLoad (1) Wheelchair lift | 2 PMs per year | 2 Unscheduled repair calls per year https://www.ebiotrack.com/inspection.php?iid=32786

Timeline

📞
Case Linked Jan 30, 12:01 AM
Case Number: 00563647
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 30, 10:02 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 9.0 business days
👷
▶
2 Technician Assigned Feb 11, 4:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 12d 6h
⚠️ 7.0 business days
⏸️
Status: On Hold by Charles Ramen Feb 20, 3:29 PM
From: Assigned
To: On Hold
Duration in Previous: 8d 23h
🚨 26.0 business days
📅
Status: Ready for Scheduling by Natosha Beierschmitt Mar 27, 11:49 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 34d 19h
👷
▶
2 Technician Assigned Mar 27, 4:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4h 26m
⚠️ 9.0 business days
🗓️
▶
2 Status: Scheduled Apr 8, 12:07 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-04-27T12:00:00.000+0000
🚨 15.0 business days
🔄
Status: Reschedule by Lawrence Yoder Apr 28, 9:22 AM
From: Scheduled
To: Reschedule
Duration in Previous: 19d 21h
🗓️
▶
2 Status: Scheduled Apr 28, 9:45 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-05-04T13:00:00.000+0000
⏱️
▶
2 34x Labor Added Apr 28, 4:47 PM
34x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 7h 2m
⏳ 4.9 business days
🏁
Status: Closed by Ben Saur May 4, 5:26 PM
From: 04-Scheduled
To: Closed
Duration in Previous: 6d 0h
✔️
Status: Completed by Lawrence Yoder May 4, 5:35 PM
From: Closed
To: Completed
Duration in Previous: 9m
🏁
Status: Closed by Ben Saur May 5, 2:47 PM
From: Completed
To: Closed
Duration in Previous: 21h 12m
✔️
▶
2 Status: Completed May 5, 3:06 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Ben Saur
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill May 6, 5:59 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.7 business days
💵
▶
2 Status: Billing Review May 11, 2:40 PM
Status: Billing Review → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Yecenia Campos
From: Billing Review
To: WO Correction Needed
Duration in Previous: 1m
⏱️
▶
2 21x Labor Added May 11, 2:53 PM
21x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: WO Correction Needed
To: 04-Scheduled
Duration in Previous: 12m
✔️
Status: Completed by Diane Patton May 11, 4:07 PM
From: 04-Scheduled, Completed, Closed
To: Completed, Closed, Invoiced
Duration in Previous: 1h 13m, 0m
🚨 59.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-261198

Bottlenecks

Ready for Scheduling
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Assigned
Duration: 6.3 business days (threshold: 4.0 business hours)
Exceeded by 5.8 business days
Assigned
Duration: 8.5 business days (threshold: 4.0 business hours)
Exceeded by 8.0 business days
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Completed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

📞
Case 00563647
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Brandon Green
Scheduled
May 4, 9:00 AM
Created
Jan 30, 10:02 AM
Invoice #
SM-261198

Work Details (55)

Name Type Status Qty Amount Date
WL-03203983 Labor Open 2.25 $0.00 Apr 28, 4:47 PM
WL-03203984 Travel Open 130 $0.00 Apr 28, 4:47 PM
WL-03203985 Labor Open 0.5 $0.00 Apr 28, 4:47 PM
WL-03203986 Labor Open 0.25 $0.00 Apr 28, 4:47 PM
WL-03203987 Labor Open 0.25 $0.00 Apr 28, 4:47 PM
WL-03203988 Labor Open 0.25 $0.00 Apr 28, 4:47 PM
WL-03203989 Labor Open 0.25 $0.00 Apr 28, 4:47 PM
WL-03203990 Labor Open 0.25 $0.00 Apr 28, 4:47 PM
WL-03203991 Labor Open 0.75 $0.00 Apr 28, 4:47 PM
WL-03203992 Labor Open 0.25 $0.00 Apr 28, 4:47 PM
WL-03203993 Labor Open 0.25 $0.00 Apr 28, 4:47 PM
WL-03203994 Labor Open 0.75 $0.00 Apr 28, 4:47 PM
WL-03203995 Labor Open 0.25 $0.00 Apr 28, 4:47 PM
WL-03203996 Labor Open 0.25 $0.00 Apr 28, 4:47 PM
WL-03203997 Labor Open 0.25 $0.00 Apr 28, 4:47 PM
WL-03203998 Labor Open 0.25 $0.00 Apr 28, 4:47 PM
WL-03203999 Labor Open 0.25 $0.00 Apr 28, 4:47 PM
WL-03204000 Labor Open 0.25 $0.00 Apr 28, 4:47 PM
WL-03204001 Labor Open 0.25 $0.00 Apr 28, 4:47 PM
WL-03204002 Labor Open 0.75 $0.00 Apr 28, 4:47 PM
WL-03204003 Labor Open 0.5 $0.00 Apr 28, 4:47 PM
WL-03204004 Labor Open 0.25 $0.00 Apr 28, 4:47 PM
WL-03204005 Labor Open 0.25 $0.00 Apr 28, 4:47 PM
WL-03204006 Labor Open 0.25 $0.00 Apr 28, 4:47 PM
WL-03204007 Labor Open 0.25 $0.00 Apr 28, 4:47 PM
WL-03204008 Labor Open 2 $0.00 Apr 28, 4:47 PM
WL-03204009 Travel Open 125 $1.40 Apr 28, 4:47 PM
WL-03204011 Parts Open 1 $14.01 Apr 28, 4:48 PM
WL-03204012 Parts Open 2 $17.52 Apr 28, 4:48 PM
WL-03204013 Parts Open 2 $23.36 Apr 28, 4:48 PM
WL-03204014 Parts Open 2 $17.52 Apr 28, 4:48 PM
WL-03204015 Parts Open 2 $23.36 Apr 28, 4:48 PM
WL-03204016 Parts Open 2 $23.36 Apr 28, 4:48 PM
WL-03204017 Parts Open 2 $17.52 Apr 28, 4:48 PM
WL-03221959 Labor Open 2.25 $0.00 May 11, 2:53 PM
WL-03221960 Travel Open 125 $0.00 May 11, 2:53 PM
WL-03221961 Labor Open 0.25 $0.00 May 11, 2:53 PM
WL-03221962 Labor Open 0.5 $0.00 May 11, 2:53 PM
WL-03221963 Labor Open 0.5 $0.00 May 11, 2:53 PM
WL-03221964 Labor Open 0.5 $0.00 May 11, 2:53 PM
WL-03221965 Travel Open 20 $0.00 May 11, 2:53 PM
WL-03221966 Labor Open 0.5 $0.00 May 11, 2:53 PM
WL-03221967 Labor Open 0.5 $0.00 May 11, 2:53 PM
WL-03221968 Labor Open 0.25 $0.00 May 11, 2:53 PM
WL-03221969 Labor Open 0.50027777777778 $0.00 May 11, 2:53 PM
WL-03221970 Labor Open 0.25 $0.00 May 11, 2:53 PM
WL-03221971 Labor Open 0.25 $0.00 May 11, 2:53 PM
WL-03221972 Labor Open 0.25 $0.00 May 11, 2:53 PM
WL-03221973 Labor Open 0.25 $0.00 May 11, 2:53 PM
WL-03221974 Labor Open 0.25 $0.00 May 11, 2:53 PM
WL-03221975 Labor Open 0.25 $0.00 May 11, 2:53 PM
WL-03221976 Labor Open 0.5 $0.00 May 11, 2:53 PM
WL-03221977 Labor Open 0.25 $0.00 May 11, 2:53 PM
WL-03221978 Labor Open 2 $0.00 May 11, 2:53 PM
WL-03221979 Travel Open 130 $0.00 May 11, 2:53 PM

Details