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WO-01340909 ↗ ServiceMax

CHIPPEWA TOWNSHIP FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Chippewa Township Volunteer Fire Department — 464 Gates Street, Doylestown OH, 44230

Jan 30, 2026 → Mar 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (36 biz days late)
Active: 37 biz days
🕐 Clock stopped: Completed (Mar 25, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 3, 2026
2 business days (counted)
Running total: 2 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Feb 3 → Feb 26, 2026
16 business days (counted)
Running total: 18 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 25, 2026
19 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 25 → Mar 25, 2026
0 business days (counted)
Running total: 37 of ? biz days used
Created: Jan 30, 2026 Completed: Mar 25, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Feb 3 Ready for Scheduling ▶ Running 2 2
Feb 3 → Feb 26 Assigned ▶ Running 16 18
Feb 26 → Mar 25 Scheduled ▶ Running 19 37
Mar 25 → Mar 25 Tech On Site ▶ Running 0 37
Dispatch 0.0d
Coordinators 39.1d
Field Work 0.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
39.1 days
Over SLA
Field Work
0.8 days
Created: Jan 30, 2026 Due: Mar 31, 2026 Completed: Mar 25, 2026 (6 days early)
📅
37.9 days Total Age
⏱️
19.3d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
35.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
26 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563639
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 6 Pcs https://www.ebiotrack.com/inspection.php?iid=32777
Priority
Standard
Origin
Email
Reason
New Case
Contact
Joyce Forrer
Owner
Kimberly Hardison
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01340909 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Jan 30, 2026 • Closed: Mar 25, 2026
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 19.3 days stuck in "Scheduled"
⏱️
Total Delay 35.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
16.8d / 0.5d SLA
Scheduled
19.3d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Stryker Medical - Xpedition Serial #: 070340731 - Asset ID: 13208461 Stryker Medical - Xpedition Serial #: 070340732 - Asset ID: 13208460 Stryker Medical - 6390 Power-LOAD Serial #: 150439196 - Asset ID: 13208462 Stryker Medical - 6390 Power-LOAD Serial #: 1809003400519 - Asset ID: 13208463 Stryker Medical - 6506 PowerPro Serial #: 150340344 - Asset ID: 13208465 Stryker Medical - 6506 PowerPro Serial #: 150340345 - Asset ID: 13208464
⚠️ Problem Description
Semi-Annual Equipment PM 6 Pcs https://www.ebiotrack.com/inspection.php?iid=32777

Timeline

📞
Case Linked Jan 30, 12:00 AM
Case Number: 00563639
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 30, 10:03 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Feb 3, 12:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 2h
🚨 17.0 business days
🗓️
▶
2 Status: Scheduled Feb 26, 4:52 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-03-25T18:00:00.000+0000
🚨 19.9 business days
🔧
Status: Tech On Site by Teddie Bracken Mar 25, 12:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 26d 18h
✔️
▶
3 Status: Completed Mar 25, 6:58 PM
Status: Completed → 26x Labor Added → Status: Closed
⏱️
26x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 0.41666666666667, 15, 0.83333333333333, 0.75, 0.25
🏁
Status: Closed by Ben Saur
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Diane Patton Mar 26, 4:58 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 21h 57m, 0m
🚨 90.9 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-257549

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 16.8 business days (threshold: 4.0 business hours)
Exceeded by 16.3 business days
Scheduled
Duration: 19.3 business days (threshold: 2.0 business days)
Exceeded by 17.3 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours

🔗 Related Artifacts

📞
Case 00563639
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Teddie Bracken
Scheduled
Mar 25, 2:00 PM
Created
Jan 30, 10:03 AM
Invoice #
SM-257549

Work Details (26)

Name Type Status Qty Amount Date
WL-03159553 Labor Open 0.41666666666667 $0.00 Mar 25, 6:59 PM
WL-03159554 Travel Open 15 $0.00 Mar 25, 6:59 PM
WL-03159555 Labor Open 0.83333333333333 $0.00 Mar 25, 6:59 PM
WL-03159556 Labor Open 0.75 $0.00 Mar 25, 6:59 PM
WL-03159557 Labor Open 1 $0.00 Mar 25, 6:59 PM
WL-03159558 Labor Open 1 $0.00 Mar 25, 6:59 PM
WL-03159559 Labor Open 0.25 $0.00 Mar 25, 6:59 PM
WL-03159560 Labor Open 0.25 $0.00 Mar 25, 6:59 PM
WL-03159569 Parts Open 1 $0.00 Mar 25, 6:59 PM
WL-03159570 Parts Open 1 $0.00 Mar 25, 6:59 PM
WL-03159571 Parts Open 1 $12.08 Mar 25, 6:59 PM
WL-03159572 Parts Open 2 $0.00 Mar 25, 6:59 PM
WL-03159573 Parts Open 8 $0.00 Mar 25, 6:59 PM
WL-03159561 Parts Open 1 $9.02 Mar 25, 6:59 PM
WL-03159575 Parts Open 1 $0.00 Mar 25, 6:59 PM
WL-03159576 Parts Open 2 $0.00 Mar 25, 6:59 PM
WL-03159577 Parts Open 1 $12.08 Mar 25, 6:59 PM
WL-03159578 Parts Open 8 $0.00 Mar 25, 6:59 PM
WL-03159574 Parts Open 1 $0.00 Mar 25, 6:59 PM
WL-03159562 Parts Open 1 $9.02 Mar 25, 6:59 PM
WL-03159563 Parts Open 1 $18.86 Mar 25, 6:59 PM
WL-03159564 Parts Open 2 $23.36 Mar 25, 6:59 PM
WL-03159565 Parts Open 1 $9.02 Mar 25, 6:59 PM
WL-03159566 Parts Open 1 $9.02 Mar 25, 6:59 PM
WL-03159567 Parts Open 1 $18.86 Mar 25, 6:59 PM
WL-03159568 Parts Open 2 $23.36 Mar 25, 6:59 PM

Details