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WO-01340910 ↗ ServiceMax

CHATHAM EMERGENCY SQUAD, INC. • Inspection • PSM

📍 CHATHAM EMERGENCY SQUAD, INC. - Spring St. — 45 Spring St., Chatham NJ, 07928

Jan 30, 2026 → Mar 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (30 biz days late)
Active: 31 biz days
🕐 Clock stopped: Invoiced (Mar 17, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 4, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 6, 2026
2 business days (counted)
Running total: 5 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Feb 6 → Mar 9, 2026
20 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Entered
Mar 9 → Mar 9, 2026
0 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 9 → Mar 9, 2026
0 business days (counted)
Running total: 25 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Mar 9 → Mar 17, 2026
6 business days (counted)
Running total: 31 of ? biz days used
Created: Jan 30, 2026 Invoiced: Mar 17, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Feb 4 Ready for Scheduling ▶ Running 3 3
Feb 4 → Feb 6 Assigned ▶ Running 2 5
Feb 6 → Mar 9 Scheduled ▶ Running 20 25
Mar 9 → Mar 9 Entered ▶ Running 0 25
Mar 9 → Mar 9 Assigned ▶ Running 0 25
Mar 9 → Mar 17 Scheduled ▶ Running 6 31
Dispatch 0.0d
Coordinators 33.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
33.7 days
Over SLA
Created: Jan 30, 2026 Due: Apr 30, 2026 Completed: Mar 17, 2026 (44 days early)
📅
31.9 days Total Age
⏱️
20.5d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
30.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00563659
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment PM # of pieces: 9 https://www.ebiotrack.com/inspection.php?iid=32798
Priority
Standard
Origin
Email
Reason
New Case
Contact
Nicole DiMaggio
Owner
Erin Martin
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01340910 (current) Invoiced
Inspection • David Trost
Created: Jan 30, 2026 • Closed: Mar 17, 2026
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 20.5 days stuck in "Scheduled"
⏱️
Total Delay 30.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
2.8d / 0.5d SLA
Scheduled
26.9d / 2.0d SLA
Closed
3.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/10 KSmith -- Phillip called to reschedule the PMs. Rescheduled for 3/17 per Phillip's request. 9-11am

03/10/2026 EMartin alternate contact Philip 862.812.4141 called to confirm appt

2/6 KSmith -- Scheduled for 3/11 with POC. 9-11am

2/6 KSmith -- Sent email to schedule for 3/11

2/4 KSmith -- Sent email to schedule for 3/11

🔧 Work Performed
Stryker Medical - 6506 PowerPro Serial #: 160340776 - Asset ID: 13390366 Stryker Medical - 6506 PowerPro Serial #: 160839797 - Asset ID: 13390364 Stryker Medical - 6506 PowerPro Serial #: 151039532 - Asset ID: 13390361 Stryker Medical - 6390 Power-LOAD Serial #: 160440290 - Asset ID: 13390359 Stryker Medical - 6390 Power-LOAD Serial #: 160840998 - Asset ID: 13390363 Stryker Medical - 6252 Stair-Pro Serial #: 040240433 - Asset ID: 13390362 Stryker Medical - 6252 Stair-Pro Serial #: 040239133 - Asset ID: 13390367 Stryker Medical - 6252 Stair-Pro Serial #: 061239790 - Asset ID: 13390360 Stryker Medical - 6390 Power-LOAD Serial #: 151041203 - Asset ID: 13390365
🔍 Technician Findings
Please send quote to the following email. Also please update records to send the following email address all correspondence going forward.  Equipment@chatham-ems.org Ambulance 88  6252 serial number 040239133 barcode 13390367 @Chair has a cracked backrest. 1 EA 6250-001-11611ea 0025-172-00 rivet  Also needs ankle straps 6250-001-127 Will create follow-up for parts. Please specify ambulance 88  6506 160340776 13390366 @@Thin and thick hydraulic hoses are leaking. Creating follow-up One each 6500-001-211 thickOne each 6500-001 -210 thickPlease specify ambulance 88 6390 serial number 151041-203 barcode 13390365 @ Needs complete transfer pin assembly  kit with plate kit # not known. Needs top cover 6390-001-420 Needs one screw in patient right wing 0004-666-000 Needs1ea 6390-001-041 Side Cover, Right 1ea  6390-001-042 Side Cover, Left 1Please specify ambulance 88 Ambulance 87  6506 serial number 160839797 bar code 13390364 @ Stretcher has leaking backrest piston 6500-031-077  One each 6500-001-211 thickOne each 6500-001 -210 thickBoth are leaking  Stretcher needs battery release wedge 6500-001-139 Please specify ambulance 87 6390 serial number 168040998 barcode 13390363 Needs complete transfer pin assembly  kit with plate kit # not known.Please specify ambulance 87 6252 serial number 04024-0433 barcode 13390362 @@  needs  Restraint, Chest, Black 6250−001−126   Needs \'Chest, Green 6250−001−125 Please specify ambulance 87 Ambulance 89  6506 serial number 151039532 barcode 13390361  @@ Needs One each 6500-001-211 thick hoseOne each 6500-001 -210 thick hose Please specify ambulance 89 6252 serial number 061239790 barcode 13390360 @ Needs plastic backrest 6250-001-116 11 each rivets 0025-172-00 Please specify ambulance 89 6390 serial number 160440290 barcode 13390359 @ Needs complete transfer pin assembly  kit with plate kit # not known. Please specify ambulance 89 Please send quote to the following email. Also please update records to send the following email address all correspondence going forward.  Equipment@chatham-ems.org
⚠️ Problem Description
Annual Equipment PM # of pieces: 9 https://www.ebiotrack.com/inspection.php?iid=32798

Timeline

📞
Case Linked Jan 30, 12:02 AM
Case Number: 00563659
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Jan 30, 10:04 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
4.0 business days
👷
2 Technician Assigned Feb 4, 12:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
3.0 business days
🗓️
2 Status: Scheduled Feb 6, 3:19 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-11T13:00:00.000+0000
🚨 21.0 business days
🆕
3 Status: Entered Mar 9, 4:45 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: David Trost
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-11T15:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Mar 10, 1:28 PM
Scheduled For: 2026-03-17T13:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Mar 11, 11:53 AM
Scheduled For: 2026-03-17T15:00:00.000+0000
⚠️ 5.0 business days
⏱️
2 14x Labor Added Mar 17, 7:13 PM
14x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 8d 2h
3.6 business days
📄
Status: Ready to Bill by Diane Patton Mar 20, 2:45 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 19h, 0m
🚨 95.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-257198

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Scheduled
Duration: 20.5 business days (threshold: 2.0 business days)
Exceeded by 18.5 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00563659
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
ERLA - PROD
Technician
David Trost
Scheduled
Mar 17, 11:00 AM
Created
Jan 30, 10:04 AM
Invoice #
SM-257198

Work Details (14)

Name Type Status Qty Amount Date
WL-03148126 Labor Open 0.75 $0.00 Mar 17, 7:13 PM
WL-03148127 Labor Open 0.75 $0.00 Mar 17, 7:13 PM
WL-03148128 Labor Open 0.75 $0.00 Mar 17, 7:13 PM
WL-03148129 Labor Open 0.75 $0.00 Mar 17, 7:13 PM
WL-03148130 Labor Open 0.75 $0.00 Mar 17, 7:13 PM
WL-03148131 Labor Open 0.75 $0.00 Mar 17, 7:13 PM
WL-03148132 Labor Open 0.5 $0.00 Mar 17, 7:13 PM
WL-03148133 Labor Open 0.75 $0.00 Mar 17, 7:13 PM
WL-03148134 Labor Open 0.75 $0.00 Mar 17, 7:13 PM
WL-03148135 Labor Open 1.75 $0.00 Mar 17, 7:13 PM
WL-03148136 Travel Open 42 $0.00 Mar 17, 7:13 PM
WL-03148137 Labor Open 1.75 $0.00 Mar 17, 7:13 PM
WL-03148138 Travel Open 43 $0.00 Mar 17, 7:13 PM
WL-03148139 Expenses Open 1 - Mar 17, 7:13 PM

Details