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WO-01340911 ↗ ServiceMax

NORTH CENTRAL EMS • Preventive Maintenance • PSM

📍 North Central EMS - Greenwich — 6 Townsend Ave., Greenwich OH, 44837

Jan 30, 2026 → Apr 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (46 biz days late)
Active: 47 biz days
🕐 Clock stopped: Canceled (Apr 8, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 11, 2026
8 business days (counted)
Running total: 8 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Feb 11 → Feb 20, 2026
6 business days (counted)
Running total: 14 of ? biz days used
25d
▶ Clock Running
Status: On Hold
Feb 20 → Mar 27, 2026
25 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 27 → Mar 27, 2026
0 business days (counted)
Running total: 39 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Mar 27 → Apr 6, 2026
6 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 6 → Apr 6, 2026
0 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Reschedule
Apr 6 → Apr 8, 2026
2 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 8 → Apr 8, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Entered
Apr 8 → Apr 8, 2026
0 business days (counted)
Running total: 47 of ? biz days used
Created: Jan 30, 2026 Canceled: Apr 8, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Feb 11 Ready for Scheduling ▶ Running 8 8
Feb 11 → Feb 20 Assigned ▶ Running 6 14
Feb 20 → Mar 27 On Hold ▶ Running 25 39
Mar 27 → Mar 27 Ready for Scheduling ▶ Running 0 39
Mar 27 → Apr 6 Assigned ▶ Running 6 45
Apr 6 → Apr 6 Scheduled ▶ Running 0 45
Apr 6 → Apr 8 Reschedule ▶ Running 2 47
Apr 8 → Apr 8 Scheduled ▶ Running 0 47
Apr 8 → Apr 8 Entered ▶ Running 0 47
Dispatch 0.1d
Holding 25.4d (excluded)
Coordinators 25.5d
✗ SLA Missed
Dispatch
0.1 days
Holding (excluded from total)
25.4 days
Coordinators
25.5 days
Over SLA
Created: Jan 30, 2026 Due: Apr 30, 2026 Completed: Apr 8, 2026 (22 days early)
📅
48.0 days Total Age
⏱️
25.4d in On Hold Longest Stage
🔄
10 transitions Status Changes
⚠️
20.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563648
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM Inspection Description: 4 SITES | 3 ASSETS @ Greenwich | Total covered assets: (14) Stretcher (10) Stair Chair (7) Lockdown (3) PowerLoad (1) Wheelchair lift | 2 PMs per year | 2 Unscheduled repair calls per year https://www.ebiotrack.com/inspection.php?iid=32785
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jason Smith - North Central EMS
Owner
Shelby Robinson
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01340911 (current) Canceled
Preventive Maintenance
Created: Jan 30, 2026
Behind Schedule - Needs Attention
Canceled • 198 days old
🚨
Primary Delay 25.4 days stuck in "On Hold"
⏱️
Total Delay 20.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
9.6d / 1.0d SLA
Assigned
12.8d / 0.5d SLA
On Hold
25.4d
Scheduled
0.2d / 2.0d SLA
Reschedule
3.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/8/2026 CRamen Logged email requesting Monday 4/27 and 4/28/2026. Response was That would work for us. Brandon can just come to our Milan Station. Email logged on Milan WO-01340908


4/2/26 Natosha - chattered Chuck re: scheduling issues. Rec. replying to Outlook thread I cc'd him on with other POCs copied.


3/27/2026 CRamen left a vm for Jason to return call to schedule. Call Logged on WO-01340911Greenwich Scheduling for 3 other sites 01340894 Bellevue, 01340896 Norwalk, and 01340908 250 Milan


3/27/26 NatoshaB - emailed Jason + 2 other account POCs to schedule. Customer responded to request Brandon for the service. Copied Chuck and updated WOs to RFS. Moved due date from 3/31 to 4/30.


2/20/2026 CRamen POC not responding. sending to dispatch/Placing On Hold and escalation to AM


2/11/2026 CRamen Logged email on WO-01340894 requesting Tuesday 2/18-Thursday 2/19 with an arrival window between 8-10am. Placeholder set Actually need to schedule for March


2/10/2026 CRamen left a vm for a returned call to schedule. Call logged on WO-01340894


2/5/2026 CRamen left a vm for a returned call to schedule. Call logged on WO-01340894

⚠️ Problem Description
Semi-Annual Equipment PM Inspection Description: 4 SITES | 3 ASSETS @ Greenwich | Total covered assets: (14) Stretcher (10) Stair Chair (7) Lockdown (3) PowerLoad (1) Wheelchair lift | 2 PMs per year | 2 Unscheduled repair calls per year https://www.ebiotrack.com/inspection.php?iid=32785

Timeline

📞
Case Linked Jan 30, 12:01 AM
Case Number: 00563648
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 30, 10:05 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 9.0 business days
👷
▶
2 Technician Assigned Feb 11, 4:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 12d 6h
⚠️ 7.0 business days
⏸️
Status: On Hold by Charles Ramen Feb 20, 3:28 PM
From: Assigned
To: On Hold
Duration in Previous: 8d 23h
🚨 26.0 business days
📅
Status: Ready for Scheduling by Natosha Beierschmitt Mar 27, 11:47 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 34d 19h
👷
▶
2 Status: Assigned Mar 27, 4:17 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Brandon Green
⚠️ 7.0 business days
🗓️
▶
3 Status: Scheduled Apr 6, 11:44 AM
Status: Scheduled → Dispatch Scheduled → Status: Reschedule
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-04-08T19:00:00.000+0000
🔄
Status: Reschedule by Charles Ramen
From: Scheduled
To: Reschedule
Duration in Previous: 1m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Apr 8, 12:13 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-04-27T16:00:00.000+0000
🆕
Status: Entered by Natosha Beierschmitt Apr 8, 1:34 PM
From: Scheduled
To: Entered
Duration in Previous: 1h 21m
🚫
Status: Canceled by Sherry Reich Apr 8, 2:37 PM
From: Entered
To: Canceled
Duration in Previous: 1h 2m

Bottlenecks

Ready for Scheduling
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Assigned
Duration: 6.3 business days (threshold: 4.0 business hours)
Exceeded by 5.8 business days
Assigned
Duration: 6.5 business days (threshold: 4.0 business hours)
Exceeded by 6.0 business days
Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00563648
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Unassigned
Scheduled
N/A
Created
Jan 30, 10:05 AM
Invoice #
N/A

Details