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WO-01340914 ↗ ServiceMax

SCIOTO TOWNSHIP FIRE DEPARTMENT CHILLICOTHE • Inspection • PSM

📍 Scioto Township Fire Department - England Hollow Rd — 1851 England Hollow Rd, Chillicothe OH, 45601

Jan 30, 2026 → Apr 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (44 biz days late)
Active: 45 biz days
🕐 Clock stopped: Invoiced (Apr 6, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 5, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 4 of ? biz days used
41d
▶ Clock Running
Status: Scheduled
Feb 5 → Apr 6, 2026
41 business days (counted)
Running total: 45 of ? biz days used
Created: Jan 30, 2026 Invoiced: Apr 6, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Feb 5 Ready for Scheduling ▶ Running 4 4
Feb 5 → Feb 5 Assigned ▶ Running 0 4
Feb 5 → Apr 6 Scheduled ▶ Running 41 45
Dispatch 0.0d
Coordinators 46.2d
Field Work 1.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
46.2 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
0.0 days
Created: Jan 30, 2026 Due: Apr 30, 2026 Completed: Apr 6, 2026 (24 days early)
📅
46.0 days Total Age
⏱️
41.1d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
45.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563660
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment PM # of pieces: 8 https://www.ebiotrack.com/inspection.php?iid=32799
Priority
Standard
Origin
Email
Reason
New Case
Contact
Nate Freeman
Owner
Erin Martin
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01340914 (current) Invoiced
Inspection • Scott R Roberts
Created: Jan 30, 2026 • Closed: Apr 6, 2026
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 41.1 days stuck in "Scheduled"
⏱️
Total Delay 45.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
41.1d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/5/2026 CRamen Logged email confirming Monday 4/6/2026 with an arrival window between 8-10am.


2/5/2026 CRamen Logged email requesting Monday 4/6/2026 with an arrival window between 8-10am. Placeholder set

🔧 Work Performed
Stryker Medical - 6506 PowerPro Serial #: 2101003500257 - Asset ID: 13335617 Stryker Medical - 6506 PowerPro Serial #: 2101003500256 - Asset ID: 13335622 Stryker Medical - 6390 Power-LOAD Serial #: 2101012400001 - Asset ID: 13335616 Stryker Medical - 6390 Power-LOAD Serial #: 2101012400004 - Asset ID: 13335620 Stryker Medical - 6252 Stair-Pro Serial #: 130839774 - Asset ID: 13335618 Stryker Medical - 6252 Stair-Pro Serial #: 130839775 - Asset ID: 13335621 Stryker Medical - 6252 Stair-Pro Serial #: 060839412 - Asset ID: 13335606 Stryker Medical - 6500 PowerPro Serial #: 080540365 - Asset ID: 13335619
⚠️ Problem Description
Annual Equipment PM # of pieces: 8 https://www.ebiotrack.com/inspection.php?iid=32799

Timeline

📞
Case Linked Jan 30, 12:02 AM
Case Number: 00563660
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Jan 30, 10:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
2 Technician Assigned Feb 5, 5:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 7h
🗓️
2 Status: Scheduled Feb 5, 5:52 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-04-06T12:00:00.000+0000
🚨 41.8 business days
🔧
Status: Tech On Site by Scott Roberts Apr 6, 10:13 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 59d 15h
⏱️
2 20x Labor Added Apr 6, 9:03 PM
20x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 10h 51m
3.4 business days
📄
2 Status: Ready to Bill Apr 9, 2:21 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 81.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-258819

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 41.1 business days (threshold: 2.0 business days)
Exceeded by 39.1 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00563660
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
ERLA - PROD
Technician
Scott R Roberts
Scheduled
Apr 6, 8:00 AM
Created
Jan 30, 10:07 AM
Invoice #
SM-258819

Work Details (20)

Name Type Status Qty Amount Date
WL-03175246 Labor Open 0.58333333333333 $0.00 Apr 6, 9:03 PM
WL-03175247 Labor Open 2.5 $0.00 Apr 6, 9:03 PM
WL-03175248 Travel Open 132 $0.00 Apr 6, 9:03 PM
WL-03175249 Labor Open 0.5 $0.00 Apr 6, 9:03 PM
WL-03175250 Labor Open 1.0833333333333 $0.00 Apr 6, 9:03 PM
WL-03175251 Labor Open 0.75 $0.00 Apr 6, 9:03 PM
WL-03175252 Labor Open 0.5 $0.00 Apr 6, 9:03 PM
WL-03175253 Labor Open 0.5 $0.00 Apr 6, 9:03 PM
WL-03175254 Labor Open 1.75 $0.00 Apr 6, 9:03 PM
WL-03175255 Labor Open 0.5 $0.00 Apr 6, 9:03 PM
WL-03175256 Labor Open 2.5 $0.00 Apr 6, 9:03 PM
WL-03175257 Travel Open 144 $0.00 Apr 6, 9:03 PM
WL-03175258 Parts Open 2 $0.00 Apr 6, 9:03 PM
WL-03175259 Parts Open 1 $21.29 Apr 6, 9:03 PM
WL-03175260 Parts Open 2 $23.36 Apr 6, 9:03 PM
WL-03175261 Parts Open 2 $0.00 Apr 6, 9:03 PM
WL-03175262 Parts Open 1 $21.29 Apr 6, 9:03 PM
WL-03175263 Parts Open 2 $23.36 Apr 6, 9:03 PM
WL-03175264 Parts Open 1 $19.02 Apr 6, 9:03 PM
WL-03175265 Parts Open 1 $18.86 Apr 6, 9:03 PM

Details