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WO-01340915 ↗ ServiceMax

ROBERT WOOD JOHNSON BARNABAS HEALTH • Preventive Maintenance • PSM

📍 RWJH Station #32 — 38 Rosehill Place, Irvington NJ, 07111

Jan 30, 2026 → Feb 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (18 biz days late)
Active: 19 biz days
🕐 Clock stopped: Invoiced (Feb 27, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 4, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 3 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 16, 2026
7 business days (counted)
Running total: 10 of ? biz days used
6d
▶ Clock Running
Status: Reschedule
Feb 16 → Feb 24, 2026
6 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 26, 2026
2 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: 05-Tech-Off-Site
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 26 → Feb 27, 2026
1 business day (counted)
Running total: 19 of ? biz days used
Created: Jan 30, 2026 Invoiced: Feb 27, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Feb 4 Ready for Scheduling ▶ Running 3 3
Feb 4 → Feb 4 Assigned ▶ Running 0 3
Feb 4 → Feb 16 Scheduled ▶ Running 7 10
Feb 16 → Feb 24 Reschedule ▶ Running 6 16
Feb 24 → Feb 26 Scheduled ▶ Running 2 18
Feb 26 → Feb 26 05-Tech-Off-Site ▶ Running 0 18
Feb 26 → Feb 27 Reschedule ▶ Running 1 19
Dispatch 0.0d
Coordinators 22.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
22.4 days
Over SLA
Created: Jan 30, 2026 Due: Mar 31, 2026 Completed: Feb 27, 2026 (32 days early)
📅
20.0 days Total Age
⏱️
7.8d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
14.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (2 reschedules)
2 on-site visits — follow-up trip required
Visit 1 Feb 25, 2026
Visit 2 Feb 27, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563649
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM Equipment: 47 https://www.ebiotrack.com/inspection.php?iid=32787
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sarah Blayman
Owner
Shelby Robinson
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01340915 (current) Invoiced
Preventive Maintenance • Curtis Allen
Created: Jan 30, 2026 • Closed: Feb 27, 2026
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 7.8 days stuck in "Scheduled"
⏱️
Total Delay 14.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Scheduled
10.4d / 2.0d SLA
Reschedule
8.0d / 2.0d SLA
05-Tech-Off-Site
1.0d
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Stryker Medical - 6506 PowerPro Serial #: 2005003500317 - TRUCK 204 - Asset ID: 13289178 Stryker Medical - 6252 Stair-Pro Serial #: 2303010000392 - Asset ID: 13289179 Stryker Medical - 6392 PerformanceLoad Serial #: 2021001100082 - Asset ID: 13289180 Stryker Medical - 6392 PerformanceLoad Serial #: 2019000900401 - Asset ID: 13289183 Stryker Medical - 6506 PowerPro Serial #: 2207020600107 - Asset ID: 13289069 Stryker Medical - 6252 Stair-Pro Serial #: 2105010000203 - Asset ID: 13289085 Stryker Medical - 6506 PowerPro Serial #: 2007003500640 - Asset ID: 13289175 Stryker Medical - 6392 PerformanceLoad Serial #: 2016000800281 - Asset ID: 13289176 Stryker Medical - 6252 Stair-Pro Serial #: 180139116 - Asset ID: 13289177
⚠️ Problem Description
Semi-Annual Equipment PM Inspection 1 of 2 Equipment: 47 https://www.ebiotrack.com/inspection.php?iid=32787

Timeline

📞
Case Linked Jan 30, 12:01 AM
Case Number: 00563649
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 30, 10:10 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
3 Status: Assigned Feb 4, 12:31 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Curtis Allen
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-02T14:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 6, 3:00 PM
Scheduled For: 2026-02-16T14:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 10, 9:35 AM
Scheduled For: 2026-02-17T14:00:00.000+0000, 2026-02-16T14:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 13, 9:11 AM
Scheduled For: 2026-02-17T14:00:00.000+0000
⏳ 1.0 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 16, 8:53 AM
Scheduled For: 2026-02-17T17:00:00.000+0000
🔄
Status: Reschedule by Kourtney Smith Feb 16, 12:02 PM
From: Scheduled
To: Reschedule
Duration in Previous: 11d 23h
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Feb 24, 3:54 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-25T16:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 10x Labor Added Feb 25, 8:27 PM
10x Labor Added → Status: 05-Tech-Off-Site
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Scheduled
To: 05-Tech-Off-Site
Duration in Previous: 1d 4h
🔄
Status: Reschedule by Kourtney Smith Feb 26, 8:25 AM
From: 05-Tech-Off-Site
To: Reschedule
Duration in Previous: 11h 57m
🗓️
▶
2 Status: Scheduled Feb 27, 7:11 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-27T14:00:00.000+0000
⏱️
▶
3 5x Labor Added Feb 27, 7:34 PM
5x Labor Added → Status: 05-Tech-Off-Site → Status: Closed
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Scheduled
To: 05-Tech-Off-Site
Duration in Previous: 12h 23m
🏁
Status: Closed by Ben Saur
From: 05-Tech-Off-Site
To: Closed
Duration in Previous: 1m
⏳ 3.5 business days
📄
Status: Ready to Bill by Diane Patton Mar 4, 10:52 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 15h, 0m
🚨 107.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-255542

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 7.8 business days (threshold: 2.0 business days)
Exceeded by 5.8 business days
Reschedule
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00563649
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Curtis Allen
Scheduled
Feb 27, 9:00 AM
Created
Jan 30, 10:10 AM
Invoice #
SM-255542

Work Details (15)

Name Type Status Qty Amount Date
WL-03120316 Labor Open 1 $0.00 Feb 25, 8:27 PM
WL-03120317 Travel Open 35 $0.00 Feb 25, 8:27 PM
WL-03120318 Labor Open 0.75 $0.00 Feb 25, 8:27 PM
WL-03120319 Labor Open 0.25 $0.00 Feb 25, 8:27 PM
WL-03120320 Labor Open 0.25 $0.00 Feb 25, 8:27 PM
WL-03120321 Labor Open 0.75 $0.00 Feb 25, 8:27 PM
WL-03120322 Labor Open 0.25 $0.00 Feb 25, 8:27 PM
WL-03120323 Labor Open 0.25 $0.00 Feb 25, 8:27 PM
WL-03120324 Labor Open 0.5 $0.00 Feb 25, 8:27 PM
WL-03120325 Travel Open 6 $0.00 Feb 25, 8:27 PM
WL-03124157 Labor Open 0.25 $0.00 Feb 27, 7:34 PM
WL-03124158 Travel Open 6 $0.00 Feb 27, 7:34 PM
WL-03124159 Labor Open 0.75 $0.00 Feb 27, 7:34 PM
WL-03124160 Labor Open 0.25 $0.00 Feb 27, 7:34 PM
WL-03124161 Labor Open 0.25 $0.00 Feb 27, 7:34 PM

Details