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WO-01340916 ↗ ServiceMax

MAYFIELD HEIGHTS FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Mayfield Heights Fire Department — 6154 Mayfield Road, Mayfield Hts OH, 44124

Jan 30, 2026 → Mar 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (21 biz days late)
Active: 22 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 3, 2026
2 business days (counted)
Running total: 2 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Feb 3 → Feb 26, 2026
16 business days (counted)
Running total: 18 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 4, 2026
4 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 22 of ? biz days used
Created: Jan 30, 2026 Completed: Mar 4, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Feb 3 Ready for Scheduling ▶ Running 2 2
Feb 3 → Feb 26 Assigned ▶ Running 16 18
Feb 26 → Mar 4 Scheduled ▶ Running 4 22
Mar 4 → Mar 4 Tech On Site ▶ Running 0 22
Dispatch 0.0d
Coordinators 24.2d
Field Work 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
24.2 days
Over SLA
Field Work
1.0 days
Created: Jan 30, 2026 Due: Mar 31, 2026 Completed: Mar 4, 2026 (27 days early)
📅
22.5 days Total Age
⏱️
16.8d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
25.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
40 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563640
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 11 Pcs https://www.ebiotrack.com/inspection.php?iid=32778
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ryan Gvora
Owner
Kimberly Hardison
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01340916 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Jan 30, 2026 • Closed: Mar 3, 2026
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 16.8 days stuck in "Assigned"
⏱️
Total Delay 25.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
16.8d / 0.5d SLA
Scheduled
4.4d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 040440063 - Asset ID: 13208489 Stryker Medical - 6252 Stair-Pro Serial #: 050939813 - Asset ID: 13208495 Stryker Medical - 6252 Stair-Pro Serial #: 091240186 - Asset ID: 13208492 Stryker Medical - 6390 Power-LOAD Serial #: 140639202 - Asset ID: 13208490 Stryker Medical - 6500 PowerPro Serial #: 080240082 - Asset ID: 13208488 Stryker Medical - 6500 PowerPro Serial #: 091240908 - Asset ID: 13208494 Stryker Medical - 6506 PowerPro Serial #: 150539438 - Asset ID: 13208491 Stryker Medical - 6506 PowerPro Serial #: 2009020700166 - Asset ID: 13208497 Stryker Medical - 6390 Power-LOAD Serial #: 2009012400033 - Asset ID: 13208496 Stryker Medical - 6390 Power-LOAD Serial #: 2405012700241 - Asset ID: 13254380
⚠️ Problem Description
Semi-Annual Equipment PM 11 Pcs https://www.ebiotrack.com/inspection.php?iid=32778

Timeline

📞
Case Linked Jan 30, 12:01 AM
Case Number: 00563640
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 30, 10:11 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Feb 3, 12:21 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 2h
🚨 17.0 business days
🗓️
▶
2 Status: Scheduled Feb 26, 3:46 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-03-04T11:00:00.000+0000
⏳ 4.9 business days
🔧
Status: Tech On Site by Teddie Bracken Mar 4, 7:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 15h
✔️
▶
2 Status: Completed Mar 4, 4:11 PM
Status: Completed → 40x Labor Added
⏱️
40x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 1, 55, 1.25, 0.25
🏁
Status: Closed by Ben Saur Mar 4, 4:16 PM
From: Completed
To: Closed
Duration in Previous: 5m
⚠️ 6.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 11, 10:55 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 6d 17h, 0m
🚨 102.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-256152

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 16.8 business days (threshold: 4.0 business hours)
Exceeded by 16.3 business days
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 5.3 business days (threshold: 1.0 business days)
Exceeded by 4.3 business days

🔗 Related Artifacts

📞
Case 00563640
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Teddie Bracken
Scheduled
Mar 4, 6:00 AM
Created
Jan 30, 10:11 AM
Invoice #
SM-256152

Work Details (40)

Name Type Status Qty Amount Date
WL-03130179 Labor Open 1 $0.00 Mar 4, 4:14 PM
WL-03130180 Travel Open 55 $0.00 Mar 4, 4:14 PM
WL-03130181 Labor Open 1 $0.00 Mar 4, 4:14 PM
WL-03130182 Labor Open 1 $0.00 Mar 4, 4:14 PM
WL-03130183 Labor Open 1 $0.00 Mar 4, 4:14 PM
WL-03130184 Labor Open 1 $0.00 Mar 4, 4:14 PM
WL-03130185 Labor Open 1.25 $0.00 Mar 4, 4:14 PM
WL-03130186 Labor Open 1.25 $0.00 Mar 4, 4:14 PM
WL-03130187 Labor Open 1.25 $0.00 Mar 4, 4:14 PM
WL-03130188 Labor Open 0.25 $0.00 Mar 4, 4:14 PM
WL-03130189 Labor Open 0.25 $0.00 Mar 4, 4:14 PM
WL-03130190 Labor Open 0.25 $0.00 Mar 4, 4:14 PM
WL-03130191 Parts Open 1 $9.02 Mar 4, 4:14 PM
WL-03130192 Parts Open 1 $9.02 Mar 4, 4:14 PM
WL-03130193 Parts Open 1 $18.86 Mar 4, 4:14 PM
WL-03130194 Parts Open 2 $23.36 Mar 4, 4:14 PM
WL-03130195 Parts Open 1 $9.02 Mar 4, 4:14 PM
WL-03130196 Parts Open 1 $9.02 Mar 4, 4:14 PM
WL-03130197 Parts Open 1 $18.86 Mar 4, 4:14 PM
WL-03130198 Parts Open 2 $23.36 Mar 4, 4:14 PM
WL-03130199 Parts Open 1 $9.02 Mar 4, 4:14 PM
WL-03130200 Parts Open 1 $9.02 Mar 4, 4:14 PM
WL-03130201 Parts Open 1 $18.86 Mar 4, 4:14 PM
WL-03130202 Parts Open 2 $23.36 Mar 4, 4:14 PM
WL-03130203 Parts Open 1 $12.08 Mar 4, 4:14 PM
WL-03130204 Parts Open 1 $0.00 Mar 4, 4:14 PM
WL-03130205 Parts Open 1 $0.00 Mar 4, 4:14 PM
WL-03130206 Parts Open 2 $0.00 Mar 4, 4:14 PM
WL-03130207 Parts Open 1 $12.08 Mar 4, 4:14 PM
WL-03130208 Parts Open 1 $0.00 Mar 4, 4:14 PM
WL-03130209 Parts Open 1 $0.00 Mar 4, 4:14 PM
WL-03130210 Parts Open 1 $12.08 Mar 4, 4:14 PM
WL-03130211 Parts Open 1 $0.00 Mar 4, 4:14 PM
WL-03130212 Parts Open 1 $0.00 Mar 4, 4:14 PM
WL-03130213 Parts Open 2 $0.00 Mar 4, 4:14 PM
WL-03130214 Parts Open 1 $12.08 Mar 4, 4:14 PM
WL-03130215 Parts Open 1 $0.00 Mar 4, 4:14 PM
WL-03130216 Parts Open 1 $0.00 Mar 4, 4:14 PM
WL-03130217 Parts Open 2 $0.00 Mar 4, 4:14 PM
WL-03130218 Parts Open 2 $0.00 Mar 4, 4:14 PM

Details