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WO-01340917 ↗ ServiceMax

AccuCare Event Medical • Preventive Maintenance • PSM

📍 AccuCare Event Medical - 700 Clark Ave. — 700 Clark Ave., St. Louis MO, 63102

Jan 30, 2026 → Feb 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (19 biz days late)
Active: 19 biz days
🕐 Clock stopped: Completed (Feb 28, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 3, 2026
2 business days (counted)
Running total: 2 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Feb 3 → Feb 6, 2026
3 business days (counted)
Running total: 5 of ? biz days used
13d
▶ Clock Running
Status: On Hold
Feb 6 → Feb 26, 2026
13 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 26 → Feb 27, 2026
1 business day (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: 04-Scheduled
Feb 27 → Feb 28, 2026
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 28 → Feb 28, 2026
0 business days (counted)
Running total: 19 of ? biz days used
Created: Jan 30, 2026 Completed: Feb 28, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Feb 3 Ready for Scheduling ▶ Running 2 2
Feb 3 → Feb 6 Assigned ▶ Running 3 5
Feb 6 → Feb 26 On Hold ▶ Running 13 18
Feb 26 → Feb 26 Assigned ▶ Running 0 18
Feb 26 → Feb 27 Scheduled ▶ Running 1 19
Feb 27 → Feb 27 Tech On Site ▶ Running 0 19
Feb 27 → Feb 28 04-Scheduled ▶ Running 0 19
Feb 28 → Feb 28 Tech On Site ▶ Running 0 19
Dispatch 0.0d
Holding 14.0d (excluded)
Coordinators 7.7d
Field Work 0.7d
Billing 0.6d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
14.0 days
Coordinators
7.7 days
Over SLA
Field Work
0.7 days
Billing
0.6 days
Created: Jan 30, 2026 Due: Mar 31, 2026 Completed: Feb 28, 2026 (31 days early)
📅
20.0 days Total Age
⏱️
14.0d in On Hold Longest Stage
🔄
11 transitions Status Changes
⚠️
6.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Blake Ward — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 27, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563671
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment PM 9 pcs https://www.ebiotrack.com/inspection.php?iid=32794
Priority
Standard
Origin
Email
Reason
New Case
Contact
Christopher Torno
Owner
Jessica Sells
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01340917 (current) Invoiced
Preventive Maintenance • Blake Ward
Created: Jan 30, 2026 • Closed: Feb 27, 2026
Completed with minor delays
Invoiced • 198 days old
🚨
Primary Delay 14.0 days stuck in "On Hold"
⏱️
Total Delay 6.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
On Hold
14.0d
Scheduled
1.7d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
04-Scheduled
0.0d
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed p.m. on 4 manual stretchers, 2 manual stair chairs, 4 fasteners.
🔍 Technician Findings
Annual Equipment PM
⚠️ Problem Description
Inspection: Annual Equipment PM 9 pcs https://www.ebiotrack.com/inspection.php?iid=32794

Timeline

📞
Case Linked Jan 30, 12:08 AM
Case Number: 00563671
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 30, 10:11 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Feb 3, 11:05 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 0h
⏳ 3.0 business days
⏸️
Status: On Hold by Lauren Oberg Feb 5, 7:17 PM
From: Assigned
To: On Hold
Duration in Previous: 2d 8h
🚨 14.6 business days
👷
Status: Assigned by Lauren Oberg Feb 26, 1:40 PM
From: On Hold
To: Assigned
Duration in Previous: 20d 18h
🗓️
▶
2 Status: Scheduled Feb 26, 1:46 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-27T15:00:00.000+0000
🔧
Status: Tech On Site by Blake Ward Feb 27, 1:27 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 23h 41m
⏱️
▶
2 14x Labor Added Feb 27, 6:54 PM
14x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Tech On Site
To: 04-Scheduled
Duration in Previous: 5h 26m
🔧
Status: Tech On Site by Blake Ward Feb 27, 7:45 PM
From: 04-Scheduled, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 50m
🏁
Status: Closed by Blake Ward Feb 27, 7:50 PM
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 3.5 business days
📄
Status: Ready to Bill by Diane Patton Mar 4, 1:18 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 17h
📨
Status: Invoice Pending by Diane Patton Mar 4, 6:14 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4h 56m, 0m
⚠️ 7.7 business days
🧾
Invoice Created Mar 13, 8:00 PM
Invoice Number: SM-255615

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00563671
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Blake Ward
Scheduled
Feb 27, 10:00 AM
Created
Jan 30, 10:11 AM
Invoice #
SM-255615

Work Details (14)

Name Type Status Qty Amount Date
WL-03124074 Labor Open 1 $0.00 Feb 27, 6:54 PM
WL-03124075 Travel Open 41 $0.00 Feb 27, 6:54 PM
WL-03124076 Labor Open 0.5 $0.00 Feb 27, 6:54 PM
WL-03124077 Labor Open 0.5 $0.00 Feb 27, 6:54 PM
WL-03124078 Labor Open 0.5 $0.00 Feb 27, 6:54 PM
WL-03124079 Labor Open 0.5 $0.00 Feb 27, 6:54 PM
WL-03124080 Labor Open 0.5 $0.00 Feb 27, 6:54 PM
WL-03124081 Labor Open 0.5 $0.00 Feb 27, 6:54 PM
WL-03124082 Labor Open 0.25 $0.00 Feb 27, 6:54 PM
WL-03124083 Labor Open 0.25 $0.00 Feb 27, 6:54 PM
WL-03124084 Labor Open 0.25 $0.00 Feb 27, 6:54 PM
WL-03124085 Labor Open 0.25 $0.00 Feb 27, 6:54 PM
WL-03124086 Labor Open 1 $0.00 Feb 27, 6:54 PM
WL-03124087 Travel Open 41 $0.00 Feb 27, 6:54 PM

Details