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WO-01340921 ↗ ServiceMax

AMERICA AMBULANCE SERVICE • Preventive Maintenance • PSM

📍 America Ambulance Service - Apple Orchard — 755 Apple Orchard, Springfield IL, 62703

Jan 30, 2026 → Apr 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (51 biz days late)
Active: 52 biz days
🕐 Clock stopped: Completed (Apr 15, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 3, 2026
2 business days (counted)
Running total: 2 of ? biz days used
13d
▶ Clock Running
Status: Assigned
Feb 3 → Feb 23, 2026
13 business days (counted)
Running total: 15 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Feb 23 → Mar 10, 2026
11 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 10 → Mar 10, 2026
0 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Mar 10 → Mar 11, 2026
1 business day (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 11 → Mar 11, 2026
0 business days (counted)
Running total: 27 of ? biz days used
6d
▶ Clock Running
Status: 04-Scheduled
Mar 11 → Mar 19, 2026
6 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 19 → Mar 23, 2026
2 business days (counted)
Running total: 35 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Mar 23 → Apr 15, 2026
17 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 52 of ? biz days used
Created: Jan 30, 2026 Completed: Apr 15, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Feb 3 Ready for Scheduling ▶ Running 2 2
Feb 3 → Feb 23 Assigned ▶ Running 13 15
Feb 23 → Mar 10 Scheduled ▶ Running 11 26
Mar 10 → Mar 10 Tech On Site ▶ Running 0 26
Mar 10 → Mar 11 Tech Off Site ▶ Running 1 27
Mar 11 → Mar 11 Scheduled ▶ Running 0 27
Mar 11 → Mar 19 04-Scheduled ▶ Running 6 33
Mar 19 → Mar 23 Reschedule ▶ Running 2 35
Mar 23 → Apr 15 Scheduled ▶ Running 17 52
Apr 15 → Apr 15 Tech On Site ▶ Running 0 52
Dispatch 0.0d
Coordinators 50.3d
Field Work 2.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
50.3 days
Over SLA
Field Work
2.6 days
Created: Jan 30, 2026 Due: Mar 31, 2026 Completed: Apr 15, 2026 (14 days late)
📅
53.0 days Total Age
⏱️
18.0d in Scheduled Longest Stage
🔄
14 transitions Status Changes
⚠️
43.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
31 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Blake Ward — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 10, 2026
Visit 2 Apr 15, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563662
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment PM 23 pieces https://www.ebiotrack.com/inspection.php?iid=32801
Priority
Standard
Origin
Email
Reason
New Case
Contact
Robert Bajier
Owner
Sherry Reich
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01340921 (current) Invoiced
Preventive Maintenance • Blake Ward
Created: Jan 30, 2026 • Closed: Apr 15, 2026
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 18.0 days stuck in "Scheduled"
⏱️
Total Delay 43.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
14.0d / 0.5d SLA
Scheduled
30.4d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Tech Off Site
1.2d / 2.0d SLA
04-Scheduled
6.1d
Reschedule
3.0d / 2.0d SLA
Completed
0.2d / 1.0d SLA
Closed
2.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/11 KKelch called Robert to reschedule for 3/24 between 11 and 1 pm. Customer confirmed. 

2/23 KKelch called Robert to schedule for 3/10 and 3/11 between 11 and 1 pm. Customer confirmed. 

🔧 Work Performed
PMed 8 manual stairchairs 8 Power cots 7 manual fasteners
🔍 Technician Findings
Annual Equipment PM on 23 pieces of equipment.
⚠️ Problem Description
Annual Equipment PM 23 pieces https://www.ebiotrack.com/inspection.php?iid=32801

Timeline

📞
Case Linked Jan 30, 12:02 AM
Case Number: 00563662
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 30, 10:14 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Feb 3, 11:05 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 0h
🚨 14.0 business days
🗓️
▶
2 Status: Scheduled Feb 23, 11:56 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-10T16:00:00.000+0000
🚨 12.0 business days
🔧
Status: Tech On Site by Blake Ward Mar 10, 12:46 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 23h
🚗
Status: Tech Off Site by Blake Ward Mar 10, 6:25 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 5h 39m
📅
▶
2 Dispatch Scheduled Mar 11, 3:14 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Tech Off Site
To: Scheduled
Duration in Previous: 20h 48m
⏱️
▶
2 18x Labor Added Mar 11, 7:01 PM
18x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 3h 47m
⚠️ 6.6 business days
🔄
Status: Reschedule by Kaitlyn Kelch Mar 19, 12:05 PM
From: 04-Scheduled
To: Reschedule
Duration in Previous: 7d 17h
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Mar 23, 10:09 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Reschedule
To: Scheduled
Duration in Previous: 3d 22h
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 26, 3:37 PM
Scheduled For: 2026-04-06T14:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 30, 10:43 AM
Scheduled For: 2026-04-08T14:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 6, 2:14 PM
Scheduled For: 2026-04-15T14:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Blake Ward Apr 15, 12:37 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 23d 2h
✔️
Status: Completed by Blake Ward Apr 15, 4:30 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 52m
⏱️
▶
3 13x Labor Added Apr 15, 6:29 PM
13x Labor Added → Status: 04-Scheduled → Status: Completed
📋
Status: 04-Scheduled by Ben Saur
From: Completed
To: 04-Scheduled
Duration in Previous: 1h 59m
✔️
Status: Completed by Blake Ward
From: 04-Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4m, 0m
⏳ 2.7 business days
📄
▶
2 Status: Ready to Bill Apr 17, 11:24 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-259565

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 14.0 business days (threshold: 4.0 business hours)
Exceeded by 13.5 business days
Scheduled
Duration: 11.9 business days (threshold: 2.0 business days)
Exceeded by 9.9 business days
Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 7.9 business hours
Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00563662
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Blake Ward
Scheduled
Apr 15, 10:00 AM
Created
Jan 30, 10:14 AM
Invoice #
SM-259565

Work Details (31)

Name Type Status Qty Amount Date
WL-03140115 Labor Open 2.5 $0.00 Mar 11, 7:01 PM
WL-03140116 Travel Open 135 $0.00 Mar 11, 7:01 PM
WL-03140117 Labor Open 0.75 $0.00 Mar 11, 7:01 PM
WL-03140118 Labor Open 0.5 $0.00 Mar 11, 7:01 PM
WL-03140119 Labor Open 0.25 $0.00 Mar 11, 7:01 PM
WL-03140120 Labor Open 0.25 $0.00 Mar 11, 7:01 PM
WL-03140121 Labor Open 0.25 $0.00 Mar 11, 7:01 PM
WL-03140122 Labor Open 0.25 $0.00 Mar 11, 7:01 PM
WL-03140123 Labor Open 0.25 $0.00 Mar 11, 7:01 PM
WL-03140124 Labor Open 0.5 $0.00 Mar 11, 7:01 PM
WL-03140125 Labor Open 0.25 $0.00 Mar 11, 7:01 PM
WL-03140126 Labor Open 0.5 $0.00 Mar 11, 7:01 PM
WL-03140127 Labor Open 0.25 $0.00 Mar 11, 7:01 PM
WL-03140128 Labor Open 0.5 $0.00 Mar 11, 7:01 PM
WL-03140129 Labor Open 0.23361111111111 $0.00 Mar 11, 7:01 PM
WL-03140130 Labor Open 0.25 $0.00 Mar 11, 7:01 PM
WL-03140131 Labor Open 2.5 $0.00 Mar 11, 7:01 PM
WL-03140132 Travel Open 135 $0.00 Mar 11, 7:01 PM
WL-03187588 Labor Open 0.5 $0.00 Apr 15, 6:29 PM
WL-03187589 Labor Open 0.25 $0.00 Apr 15, 6:29 PM
WL-03187590 Labor Open 0.25 $0.00 Apr 15, 6:29 PM
WL-03187591 Labor Open 0.25 $0.00 Apr 15, 6:29 PM
WL-03187592 Labor Open 0.25027777777778 $0.00 Apr 15, 6:29 PM
WL-03187593 Labor Open 0.5 $0.00 Apr 15, 6:29 PM
WL-03187594 Labor Open 0.5 $0.00 Apr 15, 6:29 PM
WL-03187595 Labor Open 0.5 $0.00 Apr 15, 6:29 PM
WL-03187596 Labor Open 2.25 $0.00 Apr 15, 6:29 PM
WL-03187597 Travel Open 135 $0.00 Apr 15, 6:29 PM
WL-03187598 Labor Open 0.25 $0.00 Apr 15, 6:29 PM
WL-03187599 Labor Open 2.5 $0.00 Apr 15, 6:29 PM
WL-03187600 Travel Open 135 $0.00 Apr 15, 6:29 PM

Details