Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (18 biz days late)
🕐 Clock stopped: Canceled (Feb 27, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 4, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 3 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 25, 2026
14 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Entered
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 25 → Feb 26, 2026
1 business day (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 26 → Feb 27, 2026
1 business day (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Entered
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 19 of ? biz days used
Created: Jan 30, 2026
Canceled: Feb 27, 2026
Show SLA Clock Detail (9 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 30 → Jan 30 |
Created |
▶ Running
|
0 |
0 |
| Jan 30 → Feb 4 |
Ready for Scheduling |
▶ Running
|
3 |
3 |
| Feb 4 → Feb 4 |
Assigned |
▶ Running
|
0 |
3 |
| Feb 4 → Feb 25 |
Scheduled |
▶ Running
|
14 |
17 |
| Feb 25 → Feb 25 |
Entered |
▶ Running
|
0 |
17 |
| Feb 25 → Feb 25 |
Assigned |
▶ Running
|
0 |
17 |
| Feb 25 → Feb 26 |
Scheduled |
▶ Running
|
1 |
18 |
| Feb 26 → Feb 27 |
Reschedule |
▶ Running
|
1 |
19 |
| Feb 27 → Feb 27 |
Entered |
▶ Running
|
0 |
19 |
Coordinators
22.8 days
Over SLA
Created: Jan 30, 2026
Due: Mar 31, 2026
Completed: Feb 27, 2026 (32 days early)
⏱️
14.8d in Scheduled
Longest Stage
🔄
7 transitions
Status Changes
⚠️
15.8d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00563650
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM
Equipment: 47
https://www.ebiotrack.com/inspection.php?iid=32788
🚨
Primary Delay
14.8 days stuck in "Scheduled"
⏱️
Total Delay
15.8 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
4.0d
/ 1.0d SLA
Scheduled
16.8d
/ 2.0d SLA
Reschedule
2.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
2/27 KSmith -- WO is not needed and can be cancelled. All time billed on WO-01340915
⚠️
Problem Description
Semi-Annual Equipment PM
Inspection 2 of 2
Equipment: 47
https://www.ebiotrack.com/inspection.php?iid=32788
Timeline
📞
Case Number:
00563650
Subject:
eBiotrack - Automated New Inspection Created
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
5d 2h
📅
Scheduled For:
2026-03-02T14:00:00.000+0000
🗓️
From:
Assigned
To:
Scheduled
Duration in Previous:
1m
🆕
📅
Scheduled For:
2026-02-25T16:00:00.000+0000
🔄
From:
Scheduled
To:
Reschedule
Duration in Previous:
23h 51m
🆕
From:
Reschedule
To:
Entered
Duration in Previous:
1d 0h
🚫
From:
Entered
To:
Canceled
Duration in Previous:
30m
Bottlenecks
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 14.8 business days (threshold: 2.0 business days)
Exceeded by 12.8 business days