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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340927 ↗ ServiceMax

CONTINUING HEALTHCARE SOLUTIONS • Preventive Maintenance • PSM

📍 CHS SUITES OF NILES - 2567 — 2567 Niles Vienna Road, Niles OH, 44446

Jan 30, 2026 → Mar 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (23 biz days late)
Active: 24 biz days
🕐 Clock stopped: Invoiced (Mar 6, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 5, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 4 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Feb 5 → Mar 6, 2026
20 business days (counted)
Running total: 24 of ? biz days used
Created: Jan 30, 2026 Invoiced: Mar 6, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Feb 5 Ready for Scheduling ▶ Running 4 4
Feb 5 → Feb 5 Assigned ▶ Running 0 4
Feb 5 → Mar 6 Scheduled ▶ Running 20 24
Dispatch 0.0d
Coordinators 25.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
25.7 days
Over SLA
Created: Jan 30, 2026 Due: Mar 31, 2026 Completed: Mar 6, 2026 (25 days early)
📅
24.4 days Total Age
⏱️
20.7d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
25.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563641
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 1 Pc https://www.ebiotrack.com/inspection.php?iid=32779
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jeff McLaughlin
Owner
Kimberly Hardison
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01340927 (current) Invoiced
Preventive Maintenance • Brandon Green
Created: Jan 30, 2026 • Closed: Mar 5, 2026
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 20.7 days stuck in "Scheduled"
⏱️
Total Delay 25.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Scheduled
20.7d / 2.0d SLA
Closed
3.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/5/2026 CRamen spoke with Miranda 330-652-6745 and scheduled for Friday 3/6/2026 with tech arrival between 8-10am

🔧 Work Performed
Braun - NCL Century 2 Series Lift Serial #: 24032019070 - Asset ID: 13176937
🔍 Technician Findings
pm
⚠️ Problem Description
Semi-Annual Equipment PM 1 Pc https://www.ebiotrack.com/inspection.php?iid=32779

Timeline

📞
Case Linked Jan 30, 12:01 AM
Case Number: 00563641
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 30, 10:19 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
▶
3 Technician Assigned Feb 5, 1:28 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 6d 3h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-06T14:00:00.000+0000
🚨 17.0 business days
📅
Dispatch Scheduled by Charles Ramen Mar 2, 3:31 PM
Scheduled For: 2026-03-06T13:00:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 3x Labor Added Mar 6, 3:25 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 29d 1h
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 11, 2:22 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 21h, 0m
🚨 102.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-256210

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 20.7 business days (threshold: 2.0 business days)
Exceeded by 18.7 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

📞
Case 00563641
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Brandon Green
Scheduled
Mar 6, 8:00 AM
Created
Jan 30, 10:19 AM
Invoice #
SM-256210

Work Details (3)

Name Type Status Qty Amount Date
WL-03133978 Labor Open 0.5 $0.00 Mar 6, 3:25 PM
WL-03133979 Travel Open 20 $0.00 Mar 6, 3:25 PM
WL-03133980 Labor Open 1 $0.00 Mar 6, 3:25 PM

Details