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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340930 ↗ ServiceMax

Milford Regional Physician Group • Inspection • PSM

📍 Milford Regional Milford-Hopkinton OB/GYN — 221 East Main St, Milford MA, 01757

Jan 30, 2026 → Mar 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (35 biz days late)
Active: 36 biz days
🕐 Clock stopped: Completed (Mar 24, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 4, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 3 of ? biz days used
33d
▶ Clock Running
Status: Scheduled
Feb 4 → Mar 24, 2026
33 business days (counted)
Running total: 36 of ? biz days used
Created: Jan 30, 2026 Completed: Mar 24, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Feb 4 Ready for Scheduling ▶ Running 3 3
Feb 4 → Feb 4 Assigned ▶ Running 0 3
Feb 4 → Mar 24 Scheduled ▶ Running 33 36
Dispatch 0.0d
Coordinators 37.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
37.7 days
Over SLA
Created: Jan 30, 2026 Due: Mar 30, 2026 Completed: Mar 24, 2026 (6 days early)
📅
37.0 days Total Age
⏱️
33.4d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
34.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563679
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 47 pcs https://www.ebiotrack.com/inspection.php?iid=32810
Priority
Standard
Origin
Email
Reason
New Case
Contact
Melisa Masse
Owner
Jessica Sells
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01340930 (current) Invoiced
Inspection • David Cavaco
Created: Jan 30, 2026 • Closed: Mar 24, 2026
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 33.4 days stuck in "Scheduled"
⏱️
Total Delay 34.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
33.4d / 2.0d SLA
Closed
1.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/25 KHardison - Added PO to WO per Customer/Melisa request.

2/4 KSmith -- Scheduled for 3/24 with Melisa. FSE is already scheduled to be onsite at another department.

2/4 KSmith -- Sent email to schedule for 3/2

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 47 pcs https://www.ebiotrack.com/inspection.php?iid=32810

Timeline

📞
Case Linked Jan 30, 6:00 AM
Case Number: 00563679
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 30, 10:21 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Feb 4, 1:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
👷
▶
3 Technician Assigned Feb 4, 3:28 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 2h 15m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-24T17:00:00.000+0000
🚨 34.0 business days
⏱️
▶
2 2x Labor Added Mar 24, 6:52 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by DAVID CAVACO
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 48d 2h, 0m
📄
Status: Ready to Bill by Diane Patton Mar 25, 2:13 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 19h 20m
⏳ 3.0 business days
🧾
Invoice Created Mar 29, 4:58 PM
Invoice Number: SM-257454

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 33.4 business days (threshold: 2.0 business days)
Exceeded by 31.4 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours

🔗 Related Artifacts

📞
Case 00563679
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
David Cavaco
Scheduled
Mar 24, 1:00 PM
Created
Jan 30, 10:21 AM
Invoice #
SM-257454

Work Details (2)

Name Type Status Qty Amount Date
WL-03157581 Labor Open 2 $0.00 Mar 24, 6:52 PM
WL-03157582 Labor Open 2.5 $1,495.00 Mar 24, 6:52 PM

Details