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WO-01340931 ↗ ServiceMax

MARTINSVILLE RESCUE SQUAD • Preventive Maintenance • PSM

📍 MARTINSVILLE RESCUE SQUAD — 1771 Washington Valley Rd, Martinsville NJ, 08836

Jan 30, 2026 → Mar 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (28 biz days late)
Active: 29 biz days
🕐 Clock stopped: Invoiced (Mar 13, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 4, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 6, 2026
2 business days (counted)
Running total: 5 of ? biz days used
24d
▶ Clock Running
Status: Scheduled
Feb 6 → Mar 13, 2026
24 business days (counted)
Running total: 29 of ? biz days used
Created: Jan 30, 2026 Invoiced: Mar 13, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Feb 4 Ready for Scheduling ▶ Running 3 3
Feb 4 → Feb 6 Assigned ▶ Running 2 5
Feb 6 → Mar 13 Scheduled ▶ Running 24 29
Dispatch 0.0d
Coordinators 31.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
31.8 days
Over SLA
Created: Jan 30, 2026 Due: Mar 31, 2026 Completed: Mar 13, 2026 (18 days early)
📅
30.0 days Total Age
⏱️
25.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
30.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563656
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment PM 9 pieces https://www.ebiotrack.com/inspection.php?iid=32795 Inspection Flag: Contract covers: (3) Stretcher (3) Stair Chair (3) PowerLoad System | 1 PM per year
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lou DiGiovanni
Owner
Leona Coonrod
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01340931 (current) Invoiced
Preventive Maintenance • Curtis Allen
Created: Jan 30, 2026 • Closed: Mar 13, 2026
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 25.0 days stuck in "Scheduled"
⏱️
Total Delay 30.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
2.8d / 0.5d SLA
Scheduled
25.0d / 2.0d SLA
04-Scheduled
0.0d
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/6 KSmith -- Scheduled for 3/13 with Lou. 9-11am

2/6 KSmith -- Sent email to schedule for 3/13

2/4 KSmith -- Sent email to schedule for 3/13

🔧 Work Performed
Stryker Medical - 6500 PowerPro Serial #: 070539069 - Asset ID: 13319852 Stryker Medical - 6252 Stair-Pro Serial #: 040639701 - Asset ID: 13319910 Stryker Medical - 6252 Stair-Pro Serial #: 040639702 - Asset ID: 13319913 Stryker Medical - 6500 PowerPro Serial #: 070539070 - Asset ID: 13319912 Stryker Medical - 6506 PowerPro Serial #: 150139256 - Asset ID: 13319909 Stryker Medical - 6252 Stair-Pro Serial #: 150140396 - Asset ID: 13319853 Stryker Medical - 6390 Power-LOAD Serial #: 2101012400109 - Asset ID: 13319851 Stryker Medical - 6390 Power-LOAD Serial #: 2101012400077 - Asset ID: 13319911 Stryker Medical - 6390 Power-LOAD Serial #: 2101012700016 - Asset ID: 13319854
⚠️ Problem Description
Inspection: Annual Equipment PM 9 pieces https://www.ebiotrack.com/inspection.php?iid=32795 Inspection Flag: Contract covers: (3) Stretcher (3) Stair Chair (3) PowerLoad System | 1 PM per year

Timeline

📞
Case Linked Jan 30, 12:02 AM
Case Number: 00563656
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 30, 10:21 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Feb 4, 12:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 1h
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Feb 6, 10:19 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-13T13:00:00.000+0000
🚨 25.0 business days
⏱️
▶
2 11x Labor Added Mar 13, 8:02 PM
11x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 35d 8h
🏁
Status: Closed by Ben Saur Mar 13, 8:15 PM
From: 04-Scheduled
To: Closed
Duration in Previous: 12m
⏳ 3.5 business days
📄
Status: Ready to Bill by Diane Patton Mar 18, 4:31 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 20h, 0m
🚨 96.9 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-256864

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Scheduled
Duration: 25.0 business days (threshold: 2.0 business days)
Exceeded by 23.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00563656
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Curtis Allen
Scheduled
Mar 13, 9:00 AM
Created
Jan 30, 10:21 AM
Invoice #
SM-256864

Work Details (11)

Name Type Status Qty Amount Date
WL-03144279 Labor Open 0.75 $0.00 Mar 13, 8:02 PM
WL-03144280 Labor Open 0.75027777777778 $0.00 Mar 13, 8:02 PM
WL-03144281 Travel Open 30 $0.00 Mar 13, 8:02 PM
WL-03144282 Labor Open 0.5 $0.00 Mar 13, 8:02 PM
WL-03144283 Labor Open 0.5 $0.00 Mar 13, 8:02 PM
WL-03144284 Labor Open 0.75 $0.00 Mar 13, 8:02 PM
WL-03144285 Labor Open 0.5 $0.00 Mar 13, 8:02 PM
WL-03144286 Labor Open 0.5 $0.00 Mar 13, 8:02 PM
WL-03144287 Labor Open 0.75 $0.00 Mar 13, 8:02 PM
WL-03144288 Labor Open 0.5 $0.00 Mar 13, 8:02 PM
WL-03144289 Labor Open 0.5 $0.00 Mar 13, 8:02 PM

Details