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WO-01340935 ↗ ServiceMax

TROY FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 TROY FIRE DEPARTMENT — 2175 6TH AVENUE, Troy NY, 12180

Jan 30, 2026 → Mar 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (19 biz days late)
Active: 20 biz days
🕐 Clock stopped: Invoiced (Mar 2, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 4, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 3 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Feb 4 → Mar 2, 2026
17 business days (counted)
Running total: 20 of ? biz days used
Created: Jan 30, 2026 Invoiced: Mar 2, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Feb 4 Ready for Scheduling ▶ Running 3 3
Feb 4 → Feb 4 Assigned ▶ Running 0 3
Feb 4 → Mar 2 Scheduled ▶ Running 17 20
Dispatch 0.0d
Coordinators 22.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
22.1 days
Over SLA
Created: Jan 30, 2026 Due: Mar 31, 2026 Completed: Mar 2, 2026 (29 days early)
📅
21.0 days Total Age
⏱️
17.7d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
20.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
22 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563670
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment PM 11 pcs https://www.ebiotrack.com/inspection.php?iid=32809
Priority
Standard
Origin
Email
Reason
New Case
Contact
Richard Cellucci
Owner
Jessica Sells
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01340935 (current) Invoiced
Preventive Maintenance • Luis Torres
Created: Jan 30, 2026 • Closed: Mar 2, 2026
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 17.7 days stuck in "Scheduled"
⏱️
Total Delay 20.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Scheduled
17.7d / 2.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/4 KSmith -- Scheduled for 3/2 with Richard. 9-11am

2/4 KSmith -- Sent email to schedule for 3/2

🔧 Work Performed
Stryker Medical - 6500 PowerPro Serial #: 071239142 - Asset ID: 13267077 Stryker Medical - 6252 Stair-Pro Serial #: 040439242 - Asset ID: 13267073 Stryker Medical - 6506 PowerPro Serial #: 150240744 - Asset ID: 13267061 Stryker Medical - 6252 Stair-Pro Serial #: 040439244 - Asset ID: 13267059 Stryker Medical - 6252 Stair-Pro Serial #: 040439243 - Asset ID: 13267063 Stryker Medical - 6506 PowerPro Serial #: 2108020500012 - Asset ID: 13267064 Stryker Medical - 6506 PowerPro Serial #: 2108020500018 - Asset ID: 13267072 Stryker Medical - 6252 Stair-Pro Serial #: 080139827 - Asset ID: 13267060 Stryker Medical - 6252 Stair-Pro Serial #: 2203010000320 - Asset ID: 13267071 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 22060045000010 - Asset ID: 13267058 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 160340009 - Asset ID: 13267062 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 2206004300184 - Asset ID: 13267065 Stryker Medical - 6506 PP XT Serial #: 2403020700206 - Asset ID: 13267066 Stryker Medical - 6252 Stair-Pro Serial #: 2405010000209 - Asset ID: 13267067 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 2401004300041 - Asset ID: 13267068 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 141041093 - Asset ID: 13267069 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 2206004300151 - Asset ID: 13267070 Stryker Medical - 6500 PowerPro Serial #: 071239141 - Asset ID: 13367057
⚠️ Problem Description
Inspection: Annual Equipment PM 11 pcs https://www.ebiotrack.com/inspection.php?iid=32809

Timeline

📞
Case Linked Jan 30, 12:03 AM
Case Number: 00563670
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 30, 10:25 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Feb 4, 12:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 1h
🗓️
▶
2 Status: Scheduled Feb 4, 3:42 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-02T15:00:00.000+0000
🚨 18.0 business days
⏱️
▶
2 22x Labor Added Mar 2, 9:10 PM
22x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 26d 5h
⏳ 3.4 business days
📄
Status: Ready to Bill by Diane Patton Mar 5, 12:47 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 15h, 0m
🚨 106.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-255687

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 17.7 business days (threshold: 2.0 business days)
Exceeded by 15.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00563670
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Luis Torres
Scheduled
Mar 2, 10:00 AM
Created
Jan 30, 10:25 AM
Invoice #
SM-255687

Work Details (22)

Name Type Status Qty Amount Date
WL-03127218 Labor Open 0.75 $0.00 Mar 2, 9:10 PM
WL-03127219 Labor Open 3.5 $0.00 Mar 2, 9:10 PM
WL-03127220 Travel Open 142 $0.00 Mar 2, 9:10 PM
WL-03127221 Labor Open 0.5 $0.00 Mar 2, 9:10 PM
WL-03127222 Labor Open 0.50027777777778 $0.00 Mar 2, 9:10 PM
WL-03127223 Labor Open 0.5 $0.00 Mar 2, 9:10 PM
WL-03127224 Labor Open 0.75 $0.00 Mar 2, 9:10 PM
WL-03127225 Labor Open 0.5 $0.00 Mar 2, 9:10 PM
WL-03127226 Labor Open 0.25 $0.00 Mar 2, 9:10 PM
WL-03127227 Labor Open 0.5 $0.00 Mar 2, 9:10 PM
WL-03127228 Labor Open 0.5 $0.00 Mar 2, 9:10 PM
WL-03127229 Labor Open 0.5 $0.00 Mar 2, 9:10 PM
WL-03127230 Labor Open 0.5 $0.00 Mar 2, 9:10 PM
WL-03127231 Labor Open 0.25 $0.00 Mar 2, 9:10 PM
WL-03127232 Labor Open 0.25 $0.00 Mar 2, 9:10 PM
WL-03127233 Labor Open 0.25027777777778 $0.00 Mar 2, 9:10 PM
WL-03127234 Labor Open 0.50027777777778 $0.00 Mar 2, 9:10 PM
WL-03127235 Labor Open 0.5 $0.00 Mar 2, 9:10 PM
WL-03127236 Labor Open 0.5 $0.00 Mar 2, 9:10 PM
WL-03127237 Labor Open 0.50027777777778 $0.00 Mar 2, 9:10 PM
WL-03127238 Labor Open 2.75 $0.00 Mar 2, 9:10 PM
WL-03127239 Travel Open 142 $0.00 Mar 2, 9:10 PM

Details