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WO-01340936 ↗ ServiceMax

RELIANCE MEDICAL TRANSPORT • Preventive Maintenance • PSM

📍 Reliance Medical Transport - Mocksville Rd. (ID: 24084) — 318 Mocksville Rd., Salisbury NC, 28144

Jan 30, 2026 → Mar 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (24 biz days late)
Active: 25 biz days
🕐 Clock stopped: Invoiced (Mar 9, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 18, 2026
12 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 13 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 19 → Feb 27, 2026
6 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Entered
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 19 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 27 → Mar 9, 2026
6 business days (counted)
Running total: 25 of ? biz days used
Created: Jan 30, 2026 Invoiced: Mar 9, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Feb 18 Ready for Scheduling ▶ Running 12 12
Feb 18 → Feb 19 Assigned ▶ Running 1 13
Feb 19 → Feb 27 Scheduled ▶ Running 6 19
Feb 27 → Feb 27 Entered ▶ Running 0 19
Feb 27 → Feb 27 Ready for Scheduling ▶ Running 0 19
Feb 27 → Feb 27 Assigned ▶ Running 0 19
Feb 27 → Mar 9 Scheduled ▶ Running 6 25
Dispatch 0.0d
Coordinators 28.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
28.5 days
Over SLA
Created: Jan 30, 2026 Due: Mar 31, 2026 Completed: Mar 9, 2026 (22 days early)
📅
26.0 days Total Age
⏱️
13.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
26.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563642
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 10 Pcs https://www.ebiotrack.com/inspection.php?iid=32780
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kari Calhoun
Owner
Kimberly Hardison
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01340936 (current) Invoiced
Preventive Maintenance • Todd Fogiel
Created: Jan 30, 2026 • Closed: Mar 9, 2026
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 13.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 26.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
13.0d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
13.5d / 2.0d SLA
04-Scheduled
0.0d
Closed
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/19 MOwens Called and spoke to Shelby Vie. She wants schedule the Pm on the cots at Salisbury and Fayetteville on 3/9 at Fayetteville location. I confirmed the arrival time between 10-11am. She said that date will work for her.

🔧 Work Performed
Stryker Medical - 6085 Performance-PRO XT Serial #: 090140754 - Asset ID: 13261476 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 21N-458532 - Asset ID: 13261470 Stryker Medical - 6500 PowerPro Serial #: 090639060 - Asset ID: 13261472 Ferno Washington Inc - 185 Stat Trac Series Serial #: 22C-189892 - Asset ID: 1188 Ferno Washington Inc - 185 Stat Trac Series Serial #: 16C-123301 - Asset ID: 13261471 Stryker Medical - 6392 PerformanceLoad Serial #: 2018000800394 - Asset ID: 13261475
⚠️ Problem Description
Semi-Annual Equipment PM 10 Pcs https://www.ebiotrack.com/inspection.php?iid=32780

Timeline

📞
Case Linked Jan 30, 12:01 AM
Case Number: 00563642
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 30, 10:27 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 13.0 business days
👷
▶
2 Technician Assigned Feb 18, 9:28 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18d 23h
⏳ 2.0 business days
👷
▶
3 Technician Assigned Feb 19, 4:00 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 1d 6h
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-09T14:30:00.000+0000
⚠️ 7.0 business days
🆕
▶
4 Status: Entered Feb 27, 11:55 AM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Melissa Owens
Technician: Todd Fogiel
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-09T18:00:00.000+0000
⚠️ 7.0 business days
⏱️
▶
3 5x Labor Added Mar 9, 9:37 PM
5x Labor Added → Status: 04-Scheduled → Status: Closed
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 10d 8h
🏁
Status: Closed by Ben Saur
From: 04-Scheduled
To: Closed
Duration in Previous: 2m
⏳ 4.3 business days
📄
Status: Ready to Bill by Diane Patton Mar 13, 12:06 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 14h, 0m
🚨 100.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-256482

Bottlenecks

Ready for Scheduling
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Scheduled
Duration: 7.1 business days (threshold: 2.0 business days)
Exceeded by 5.1 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00563642
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Todd Fogiel
Scheduled
Mar 9, 2:00 PM
Created
Jan 30, 10:27 AM
Invoice #
SM-256482

Work Details (5)

Name Type Status Qty Amount Date
WL-03136617 Labor Open 0.75 $0.00 Mar 9, 9:37 PM
WL-03136618 Labor Open 0.5 $0.00 Mar 9, 9:37 PM
WL-03136619 Labor Open 0.75 $0.00 Mar 9, 9:37 PM
WL-03136620 Labor Open 1 $0.00 Mar 9, 9:37 PM
WL-03136621 Labor Open 0.5 $0.00 Mar 9, 9:37 PM

Details