Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (16 biz days late)
🕐 Clock stopped: Invoiced (Feb 25, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 3, 2026
2 business days (counted)
Running total: 2 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Feb 3 → Feb 6, 2026
3 business days (counted)
Running total: 5 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 24, 2026
11 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Completed
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: 04-Scheduled
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 17 of ? biz days used
Created: Jan 30, 2026
Invoiced: Feb 25, 2026
Show SLA Clock Detail (9 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 30 → Jan 30 |
Created |
▶ Running
|
0 |
0 |
| Jan 30 → Feb 3 |
Ready for Scheduling |
▶ Running
|
2 |
2 |
| Feb 3 → Feb 6 |
Assigned |
▶ Running
|
3 |
5 |
| Feb 6 → Feb 24 |
Scheduled |
▶ Running
|
11 |
16 |
| Feb 24 → Feb 24 |
Tech On Site |
▶ Running
|
0 |
16 |
| Feb 24 → Feb 24 |
Tech Off Site |
▶ Running
|
0 |
16 |
| Feb 24 → Feb 24 |
Completed |
▶ Running
|
0 |
16 |
| Feb 24 → Feb 25 |
04-Scheduled |
▶ Running
|
1 |
17 |
| Feb 25 → Feb 25 |
Reschedule |
▶ Running
|
0 |
17 |
Coordinators
18.7 days
Over SLA
Created: Jan 30, 2026
Due: Mar 31, 2026
Completed: Feb 25, 2026 (34 days early)
⏱️
11.6d in Scheduled
Longest Stage
🔄
9 transitions
Status Changes
⚠️
17.1d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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Generating AI analysis...
🎫
Case #00563664
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment PM
0 pieces listed on ebt side
https://www.ebiotrack.com/inspection.php?iid=32803
Contact
Christopher Torno
🚨
Primary Delay
11.6 days stuck in "Scheduled"
⏱️
Total Delay
17.1 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
3.0d
/ 1.0d SLA
Scheduled
11.6d
/ 2.0d SLA
Tech Off Site
0.0d
/ 2.0d SLA
Completed
0.0d
/ 1.0d SLA
Reschedule
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
2/6 KKelch scheduled per logged email from Chris. Email logged on WO-01340928
2/6 KKelch sent Chris an email for scheduling. Email logged on WO-01340928
🔧
Work Performed
PMed 2 PerformancePro
PMed 4 stair chairs
🔍
Technician Findings
Annual Equipment PM
⚠️
Problem Description
Annual Equipment PM
0 pieces listed on ebt side
https://www.ebiotrack.com/inspection.php?iid=32803
Timeline
📞
Case Number:
00563664
Subject:
eBiotrack - Automated New Inspection Created
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
4d 0h
🗓️
📅
Scheduled For:
2026-02-23T15:00:00.000+0000
🔧
✔️
From:
Tech Off Site
To:
Completed
Duration in Previous:
0m
⏱️
📋
From:
Completed
To:
04-Scheduled
Duration in Previous:
20m
🔄
From:
04-Scheduled
To:
Reschedule
Duration in Previous:
4h 34m
🏁
From:
Reschedule
To:
Closed
Duration in Previous:
8m
📄
From:
Closed, Ready to Bill, Invoice Pending
To:
Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:
3d 18h, 0m
🧾
Invoice Number:
SM-255251
Bottlenecks
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 11.6 business days (threshold: 2.0 business days)
Exceeded by 9.6 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
ℹ️ Work Order Details
Type
Preventive Maintenance
Work Details (8)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03117944 |
Labor |
Open |
0.75 |
$0.00 |
Feb 24, 2:54 PM |
| WL-03117945 |
Labor |
Open |
0.5 |
$0.00 |
Feb 24, 2:54 PM |
| WL-03117946 |
Labor |
Open |
1 |
$0.00 |
Feb 24, 2:54 PM |
| WL-03117947 |
Travel |
Open |
41 |
$0.00 |
Feb 24, 2:54 PM |
| WL-03117948 |
Labor |
Open |
0.5 |
$0.00 |
Feb 24, 2:54 PM |
| WL-03117949 |
Labor |
Open |
0.5 |
$0.00 |
Feb 24, 2:54 PM |
| WL-03117950 |
Labor |
Open |
0.5 |
$0.00 |
Feb 24, 2:54 PM |
| WL-03117951 |
Labor |
Open |
0.75 |
$0.00 |
Feb 24, 2:54 PM |