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← WO Overview

WO-01340941 ↗ ServiceMax

Care Vet • Virtual Tech - Field Repair • P3

📍 VetStop Animal Hospital — 7030 Mexico Rd, St Peters MO, 63376

Jan 30, 2026 → Mar 18, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Feb 4, 2026
✗ SLA Missed (11 biz days late)
Active: 14 biz days
Paused: 18 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Mar 18, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
8d
▶ Clock Running
Status: Scheduled
Jan 30 → Feb 11, 2026
8 business days (counted)
Running total: 8 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 8 of 3 biz days used
⏸18d
⏸ Clock Paused
Status: Awaiting Parts
Feb 11 → Mar 10, 2026
18 business days (not counted)
▶ Clock Running
Status: Reschedule
Mar 10 → Mar 11, 2026
1 business day (counted)
Running total: 9 of 3 biz days used
5d
▶ Clock Running
Status: Scheduled
Mar 11 → Mar 18, 2026
5 business days (counted)
Running total: 14 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Mar 18 → Mar 18, 2026
0 business days (counted)
Running total: 14 of 3 biz days used
Created: Jan 30, 2026 Completed: Mar 18, 2026
Business Days Used 14 / 3
0 3d budget +11d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0 / 3
Jan 30 → Jan 30 Ready for Scheduling ▶ Running 0 0 / 3
Jan 30 → Jan 30 Assigned ▶ Running 0 0 / 3
Jan 30 → Feb 11 Scheduled ▶ Running 8 8 / 3
Feb 11 → Feb 11 Tech On Site ▶ Running 0 8 / 3
Feb 11 → Mar 10 Awaiting Parts ⏸ Paused 18 —
Mar 10 → Mar 11 Reschedule ▶ Running 1 9 / 3
Mar 11 → Mar 18 Scheduled ▶ Running 5 14 / 3
Mar 18 → Mar 18 Tech On Site ▶ Running 0 14 / 3
Dispatch 0.0d
Material Management 18.7d
Coordinators 17.0d
Field Work 0.5d
Billing 9.4d
✗ SLA Missed
Dispatch
0.0 days
Material Management
18.7 days
Over SLA
Coordinators
17.0 days
Over SLA
Field Work
0.5 days
Billing
9.4 days
Over SLA
Created: Jan 30, 2026 Due: Feb 4, 2026 Completed: Mar 18, 2026 (41 days late)
📅
33.0 days Total Age
⏱️
18.7d in Awaiting Parts Longest Stage
🔄
12 transitions Status Changes
⚠️
36.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Blake Ward — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 11, 2026
Visit 2 Mar 18, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563733
<no subject>
Closed
Troubleshoot Compressor issue: Breaker on air compressor keeps tripping. It was a rare occurrence but has started happening every time we use the high powered hand piece. Site: VetStop Animal HospitalCity: St PetersCity: MOModel: iM3 - GS Deluxe Asset ID: 13127843
Priority
Standard
Origin
Email
Reason
New Case
Contact
Cari Cari
Owner
Virtual Tech
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01340941 (current) Invoiced
Virtual Tech - Field Repair • Blake Ward
Created: Jan 30, 2026 • Closed: Mar 18, 2026
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 18.7 days stuck in "Awaiting Parts"
⏱️
Total Delay 36.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Scheduled
14.8d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Awaiting Parts
18.7d / 3.0d SLA
Reschedule
1.9d / 2.0d SLA
Completed
0.2d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
9.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/11 KKelch called Cari to schedule for 3/18 between 12:30 and 2:30 pm. Customer confirmed. 

2/2 KKelch called Cari to reschedule for 2/9 between 9 and 11 am due to FSE having vehicle issues, she asked for 2/11 between 9 and 11 am. Customer confirmed. Call logged on WO-01340798

1/30 KKelch added to previously scheduled date and time

🔧 Work Performed
3/18 BW-Removed old tank non return valve and installed new non return valve. Removed tank drain top mount knob and installed new drain knob. Tested all functions and confirmed unit is working properly.
🔍 Technician Findings
2/11 BW-Found tank non-return valve is leaking air and causing back pressure on air compressor and making the breaker trip. Tank non-return valve needs to be replaced. Tank drain knob is broken and will not turn.
⚠️ Problem Description
Troubleshoot Compressor issue: Breaker on air compressor keeps tripping. It was a rare occurrence but has started happening every time we use the high powered hand piece. Site: VetStop Animal HospitalCity: St PetersCity: MOModel: iM3 - GS Deluxe Asset ID: 13127843 https://www.ebiotrack.com/workorder.php?wo=71270

Timeline

📞
Case Linked Jan 30, 9:23 AM
Case Number: 00563733
Subject: <no subject>
Status: Closed
📋
▶
2 Work Order Created Jan 30, 10:30 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Status: Assigned Jan 30, 12:20 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Blake Ward
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-02T15:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 2, 10:19 AM
Scheduled For: 2026-02-11T15:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Blake Ward Feb 11, 11:44 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 23h
🚗
2x Travel Added Feb 11, 12:55 PM
Type: Travel, Labor
Status: Open
Qty: 52, 1
📦
▶
2 Parts Requested Feb 11, 1:00 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Blake Ward
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 1h 16m
⏱️
Labor Added Feb 11, 1:07 PM
Type: Labor
Status: Open
Qty: 1.5
🚨 19.0 business days
🔩
▶
2 3x Parts Added Mar 10, 12:44 PM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 26d 22h
📅
▶
2 Dispatch Scheduled Mar 11, 10:11 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Reschedule
To: Scheduled
Duration in Previous: 21h 26m
⚠️ 6.0 business days
🔧
Status: Tech On Site by Blake Ward Mar 18, 4:19 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 6h
🚗
3x Travel Added Mar 18, 4:49 PM
Type: Travel, Labor
Status: Open
Qty: 52, 8, 0.25
⏱️
▶
2 Labor Added Mar 18, 5:13 PM
Labor Added → Status: Completed
✔️
Status: Completed by Blake Ward
From: Tech On Site
To: Completed
Duration in Previous: 54m
⏱️
Labor Added Mar 18, 6:14 PM
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Blake Ward Mar 18, 7:07 PM
From: Completed
To: Closed
Duration in Previous: 1h 53m
⏳ 2.6 business days
📄
Status: Ready to Bill by Diane Patton Mar 20, 5:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 21h
⚠️ 9.9 business days
📨
▶
2 Status: Invoice Pending Apr 2, 6:00 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Apr 3, 3:46 PM
Invoice Number: SM-258235

Bottlenecks

Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
Awaiting Parts
Duration: 18.7 business days (threshold: 3.0 business days)
Exceeded by 15.7 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 9.4 business days (threshold: 1.0 business days)
Exceeded by 8.4 business days

🔗 Related Artifacts

📞
Case 00563733
Closed
📦
Parts Order 00090152
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
N/A
Technician
Blake Ward
Scheduled
Mar 18, 1:30 PM
Created
Jan 30, 10:30 AM
Invoice #
SM-258235

Work Details (11)

Name Type Status Qty Amount Date
WL-03100978 Travel Open 52 $275.00 Feb 11, 12:55 PM
WL-03100979 Labor Open 1 $0.00 Feb 11, 12:55 PM
WL-03100999 Labor Open 1.5 $178.50 Feb 11, 1:07 PM
WL-03137365 Parts Open 1 $16.82 Mar 10, 12:44 PM
WL-03137366 Parts Open 1 $13.45 Mar 10, 12:44 PM
WL-03137367 Expenses Open 1 $33.88 Mar 10, 12:44 PM
WL-03149917 Travel Open 52 $0.00 Mar 18, 4:49 PM
WL-03149918 Travel Open 8 $110.00 Mar 18, 4:49 PM
WL-03149919 Labor Open 0.25 $0.00 Mar 18, 4:49 PM
WL-03149966 Labor Open 1 $119.00 Mar 18, 5:13 PM
WL-03150064 Labor Open 1 $0.00 Mar 18, 6:14 PM

Details