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WO-01340944 ↗ ServiceMax

AccuCare Event Medical • Preventive Maintenance • PSM

📍 AccuCare Event Medical - Dome at the America's Center — 701 Convention Plaza, St. Louis MO, 63101

Jan 30, 2026 → Mar 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (19 biz days late)
Active: 20 biz days
🕐 Clock stopped: Completed (Mar 2, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 3, 2026
2 business days (counted)
Running total: 2 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Feb 3 → Feb 6, 2026
3 business days (counted)
Running total: 5 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Feb 6 → Mar 2, 2026
15 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: 04-Scheduled
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 20 of ? biz days used
Created: Jan 30, 2026 Completed: Mar 2, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Feb 3 Ready for Scheduling ▶ Running 2 2
Feb 3 → Feb 6 Assigned ▶ Running 3 5
Feb 6 → Mar 2 Scheduled ▶ Running 15 20
Mar 2 → Mar 2 Tech On Site ▶ Running 0 20
Mar 2 → Mar 2 04-Scheduled ▶ Running 0 20
Mar 2 → Mar 2 Tech On Site ▶ Running 0 20
Dispatch 0.0d
Coordinators 22.6d
Field Work 0.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
22.6 days
Over SLA
Field Work
0.5 days
Created: Jan 30, 2026 Due: Mar 31, 2026 Completed: Mar 2, 2026 (29 days early)
📅
21.0 days Total Age
⏱️
15.6d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
22.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Blake Ward — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 2, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563665
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment PM 6 pieces https://www.ebiotrack.com/inspection.php?iid=32804
Priority
Standard
Origin
Email
Reason
New Case
Contact
Christopher Torno
Owner
Sherry Reich
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01340944 (current) Invoiced
Preventive Maintenance • Blake Ward
Created: Jan 30, 2026 • Closed: Mar 2, 2026
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 15.6 days stuck in "Scheduled"
⏱️
Total Delay 22.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
4.0d / 0.5d SLA
Scheduled
15.6d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
04-Scheduled
0.2d
Completed
0.0d / 1.0d SLA
Closed
4.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/6 KKelch scheduled per logged email from Chris. Email logged on WO-01340928

2/6 KKelch sent Chris an email for scheduling. Email logged on WO-01340928

🔧 Work Performed
Completed PM on 3 manual stretchers, 6 manual stair chairs.
🔍 Technician Findings
Annual Equipment PM
⚠️ Problem Description
Annual Equipment PM 6 pieces https://www.ebiotrack.com/inspection.php?iid=32804

Timeline

📞
Case Linked Jan 30, 12:02 AM
Case Number: 00563665
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 30, 10:49 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Feb 3, 11:05 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 0h
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Feb 6, 1:51 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-23T15:05:00.000+0000
🚨 14.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 26, 9:26 AM
Scheduled For: 2026-02-27T15:05:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Blake Ward Feb 27, 7:58 PM
Scheduled For: 2026-03-02T15:05:00.000+0000
⏳ 1.5 business days
🔧
Status: Tech On Site by Blake Ward Mar 2, 12:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 23d 22h
⏱️
▶
2 14x Labor Added Mar 2, 4:19 PM
14x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Tech On Site
To: 04-Scheduled
Duration in Previous: 4h 19m
🔧
▶
2 Status: Tech On Site Mar 2, 5:41 PM
Status: Tech On Site → Status: Closed
🏁
Status: Closed by Blake Ward
From: Completed
To: Closed
Duration in Previous: 0m
⏳ 4.8 business days
📄
Status: Ready to Bill by Diane Patton Mar 6, 9:25 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 15h, 0m
🧾
Invoice Created Mar 6, 6:00 PM
Invoice Number: SM-255825

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 15.6 business days (threshold: 2.0 business days)
Exceeded by 13.6 business days
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days

🔗 Related Artifacts

📞
Case 00563665
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Blake Ward
Scheduled
Mar 2, 10:05 AM
Created
Jan 30, 10:49 AM
Invoice #
SM-255825

Work Details (14)

Name Type Status Qty Amount Date
WL-03126635 Labor Open 1.2516666666667 $0.00 Mar 2, 4:19 PM
WL-03126636 Travel Open 42 $0.00 Mar 2, 4:19 PM
WL-03126637 Labor Open 0.25 $0.00 Mar 2, 4:19 PM
WL-03126638 Labor Open 0.25027777777778 $0.00 Mar 2, 4:19 PM
WL-03126639 Labor Open 0.5 $0.00 Mar 2, 4:19 PM
WL-03126640 Labor Open 0.25 $0.00 Mar 2, 4:19 PM
WL-03126641 Labor Open 0.25 $0.00 Mar 2, 4:19 PM
WL-03126642 Labor Open 0.25 $0.00 Mar 2, 4:19 PM
WL-03126643 Labor Open 0.25 $0.00 Mar 2, 4:19 PM
WL-03126644 Labor Open 0.5 $0.00 Mar 2, 4:19 PM
WL-03126645 Labor Open 0.25 $0.00 Mar 2, 4:19 PM
WL-03126646 Labor Open 0.5 $0.00 Mar 2, 4:19 PM
WL-03126647 Labor Open 1 $0.00 Mar 2, 4:19 PM
WL-03126648 Travel Open 42 $0.00 Mar 2, 4:19 PM

Details