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WO-01340946 ↗ ServiceMax

FERNO • Parts Sale • PSM

📍 FERNO — 70 Weil Way, Wilmington OH, 45177

Jan 30, 2026 → Feb 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 0 biz days
Paused: 5 biz days
🕐 Clock stopped: Invoiced (Feb 6, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸5d
⏸ Clock Paused
Status: Awaiting Parts
Jan 30 → Feb 6, 2026
5 business days (not counted)
Created: Jan 30, 2026 Invoiced: Feb 6, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Jan 30 Assigned ▶ Running 0 0
Jan 30 → Jan 30 L2 Screening ▶ Running 0 0
Jan 30 → Feb 6 Awaiting Parts ⏸ Paused 5
Dispatch 0.0d
Material Management 6.0d
Coordinators 0.0d
Billing 36.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
6.0 days
Over SLA
Coordinators
0.0 days
Billing
36.1 days
Over SLA
Created: Jan 30, 2026 Due: Mar 2, 2026 Completed: Feb 6, 2026 (24 days early)
📅
6.0 days Total Age
⏱️
33.8d in Billing Review Longest Stage
🔄
8 transitions Status Changes
⚠️
39.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563732
PO FOR 21280 P063905
Closed
ITEM- 2310186 SPRING, GAS 200N #247846 PLEASE DELIVER BY 1/30/26 ENG DWG-231018601A02 DELIVER BY 1/30/26 Quantity 6 $151.2000 / $907.20
Priority
Standard
Origin
Email
Reason
New Case
Contact
ASHLEE STUCKERT
Owner
Sherry Reich
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01340946 (current) Invoiced
Parts Sale • Customer Part Sale
Created: Jan 30, 2026 • Closed: Feb 6, 2026
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 33.8 days stuck in "Billing Review"
⏱️
Total Delay 39.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
6.0d / 3.0d SLA
Closed
4.0d / 1.0d SLA
Billing Review
33.8d / 2.0d SLA
Ready to Bill
2.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Customer Requested Parts Order
⚠️ Problem Description
ITEM- 2310186 SPRING, GAS 200N #247846 PLEASE DELIVER BY 1/30/26 ENG DWG-231018601A02 DELIVER BY 1/30/26 Quantity 6 $151.2000 / $907.20

Timeline

📞
Case Linked Jan 30, 9:22 AM
Case Number: 00563732
Subject: PO FOR 21280 P063905
Status: Closed
📋
3 Work Order Created Jan 30, 10:54 AM
Work Order Created → Status: Assigned → Status: L2 Screening
👷
Status: Assigned by Sherry Reich
From: Entered
To: Assigned
Duration in Previous: 0m
🔍
Status: L2 Screening by Sherry Reich
From: Assigned
To: L2 Screening
Duration in Previous: 1m
📦
2 Parts Requested Jan 30, 11:00 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 5m
⚠️ 6.0 business days
🔩
2 2x Parts Added Feb 6, 9:20 AM
2x Parts Added → Status: Closed
🏁
Status: Closed by Audrey Tharp
From: Awaiting Parts
To: Closed
Duration in Previous: 6d 22h
4.0 business days
💵
Status: Billing Review by Nancy Suarez Feb 11, 12:20 PM
From: Closed
To: Billing Review
Duration in Previous: 5d 3h
🚨 34.0 business days
📄
Status: Ready to Bill by Lauren Oberg Mar 31, 5:38 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 48d 4h
2.8 business days
📨
2 Status: Invoice Pending Apr 2, 3:10 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 67.0 business days
🧾
Invoice Created Jul 8, 4:59 PM
Invoice Number: SM-258185

Bottlenecks

Awaiting Parts
Duration: 6.0 business days (threshold: 3.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Billing Review
Duration: 33.8 business days (threshold: 2.0 business days)
Exceeded by 31.8 business days
Ready to Bill
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00563732
Closed
📦
Parts Order 00089362
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Parts Sale
Branch
ERLA - PROD
Technician
Customer Part Sale
Scheduled
N/A
Created
Jan 30, 10:54 AM
Invoice #
SM-258185

Work Details (2)

Name Type Status Qty Amount Date
WL-03094906 Parts Open 6 $1,134.00 Feb 6, 9:20 AM
WL-03094907 Expenses Open 1 $0.00 Feb 6, 9:20 AM

Details