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WO-01340968 ↗ ServiceMax

BRADNER FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Bradner Fire Department — 117 E Crocker St, Bradner OH, 43406

Jan 30, 2026 → Mar 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (22 biz days late)
Active: 23 biz days
🕐 Clock stopped: Invoiced (Mar 5, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 5, 2026
4 business days (counted)
Running total: 4 of ? biz days used
13d
▶ Clock Running
Status: Assigned
Feb 5 → Feb 25, 2026
13 business days (counted)
Running total: 17 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 5, 2026
6 business days (counted)
Running total: 23 of ? biz days used
Created: Jan 30, 2026 Invoiced: Mar 5, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Feb 5 Ready for Scheduling ▶ Running 4 4
Feb 5 → Feb 25 Assigned ▶ Running 13 17
Feb 25 → Mar 5 Scheduled ▶ Running 6 23
Dispatch 0.0d
Coordinators 25.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
25.4 days
Over SLA
Created: Jan 30, 2026 Due: Mar 31, 2026 Completed: Mar 5, 2026 (26 days early)
📅
23.5 days Total Age
⏱️
13.7d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
25.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563667
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment PM 6 Pcs https://www.ebiotrack.com/inspection.php?iid=32806
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jeff Bickford
Owner
Kimberly Hardison
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01340968 (current) Invoiced
Preventive Maintenance • Dustin Antolin
Created: Jan 30, 2026 • Closed: Mar 4, 2026
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 13.7 days stuck in "Assigned"
⏱️
Total Delay 25.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.9d / 1.0d SLA
Assigned
13.7d / 0.5d SLA
Scheduled
6.8d / 2.0d SLA
Closed
4.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/25/2026 CRamen  Jeff returned call to schedule forThursday 3/5/2026 with tech arrival between 8-10am


2/5/2026 CRamen left a vm for a returned call to schedule for Monday 3/2/2026 with tech arrival between 8-10am. Logged email. Placeholder set


2/5/2026 CRamen left a vm for a returned call to schedule for Tuesday 3/3/2026 with tech arrival between 8-10am. 

🔧 Work Performed
Ferno Washington Inc - iNLine (Series) Serial #: 30033 - Asset ID: 13363443 Ferno Washington Inc - Model 59-T PowerTraxx Serial #: 18N-398975 - Asset ID: 13363278 Ferno Washington Inc - Model 59-T PowerTraxx Serial #: 18N-398974 - Asset ID: 13363276 Ferno Washington Inc - iNX Serial #: 16S-012122 - Asset ID: 13363279 Ferno Washington Inc - iNLine (Series) Serial #: 30041 - Asset ID: 13363277 Ferno Washington Inc - iNX Serial #: 16F-002798 - Asset ID: 13363442
⚠️ Problem Description
Annual Equipment PM 6 Pcs https://www.ebiotrack.com/inspection.php?iid=32806

Timeline

📞
Case Linked Jan 30, 12:02 AM
Case Number: 00563667
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 30, 11:39 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Feb 5, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 1h
🚨 14.0 business days
🗓️
▶
2 Status: Scheduled Feb 25, 12:54 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-05T14:00:00.000+0000
⚠️ 7.0 business days
⏱️
▶
2 10x Labor Added Mar 5, 4:49 PM
10x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 8d 3h
⏳ 4.9 business days
📄
Status: Ready to Bill by Diane Patton Mar 11, 2:36 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 5d 20h, 0m
🚨 102.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-256217

Bottlenecks

Ready for Scheduling
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days
Assigned
Duration: 13.7 business days (threshold: 4.0 business hours)
Exceeded by 13.2 business days
Scheduled
Duration: 6.8 business days (threshold: 2.0 business days)
Exceeded by 4.8 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days

🔗 Related Artifacts

📞
Case 00563667
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Dustin Antolin
Scheduled
Mar 5, 9:00 AM
Created
Jan 30, 11:39 AM
Invoice #
SM-256217

Work Details (10)

Name Type Status Qty Amount Date
WL-03132128 Labor Open 0.75 $0.00 Mar 5, 4:49 PM
WL-03132129 Labor Open 0.25 $0.00 Mar 5, 4:49 PM
WL-03132130 Labor Open 0.25 $0.00 Mar 5, 4:49 PM
WL-03132131 Labor Open 0.75 $0.00 Mar 5, 4:49 PM
WL-03132132 Labor Open 0.16666666666667 $0.00 Mar 5, 4:49 PM
WL-03132133 Labor Open 0.25 $0.00 Mar 5, 4:49 PM
WL-03132134 Labor Open 2.5 $0.00 Mar 5, 4:49 PM
WL-03132135 Travel Open 120 $0.00 Mar 5, 4:49 PM
WL-03132136 Labor Open 2.5725 $0.00 Mar 5, 4:49 PM
WL-03132137 Travel Open 120 $0.00 Mar 5, 4:49 PM

Details