Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340970 ↗ ServiceMax

LUMBERTON EMERGENCY SQUAD • Preventive Maintenance • PSM

📍 LUMBERTON EMERGENCY SQUAD — 34 Municipal Dr., Lumberton NJ, 08048

Jan 30, 2026 → Mar 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (22 biz days late)
Active: 23 biz days
🕐 Clock stopped: Invoiced (Mar 5, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 12, 2026
9 business days (counted)
Running total: 9 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Feb 12 → Feb 16, 2026
1 business day (counted)
Running total: 10 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Feb 16 → Mar 5, 2026
13 business days (counted)
Running total: 23 of ? biz days used
Created: Jan 30, 2026 Invoiced: Mar 5, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Feb 12 Ready for Scheduling ▶ Running 9 9
Feb 12 → Feb 16 Assigned ▶ Running 1 10
Feb 16 → Mar 5 Scheduled ▶ Running 13 23
Dispatch 0.0d
Coordinators 24.6d
Field Work 0.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
24.6 days
Over SLA
Field Work
0.9 days
Created: Jan 30, 2026 Due: Mar 31, 2026 Completed: Mar 5, 2026 (26 days early)
📅
23.8 days Total Age
⏱️
13.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
24.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
19 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00563668
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment PM\ 15 Pcs https://www.ebiotrack.com/inspection.php?iid=32807
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jamie Wood
Owner
Kimberly Hardison
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01340970 (current) Invoiced
Preventive Maintenance • Chris Galasso
Created: Jan 30, 2026 • Closed: Mar 5, 2026
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 13.0 days stuck in "Scheduled"
⏱️
Total Delay 24.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
9.9d / 1.0d SLA
Assigned
1.7d / 0.5d SLA
Scheduled
13.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/16 MOwens Replied back to Jamie Wood to confirm scheduling the visit for 3/5 with arrival between 8-9am.

🔧 Work Performed
Stryker Medical - 6390 Power-LOAD Serial #: 2107012400053 - Asset ID: 13392344 Stryker Medical - 6506 PowerPro Serial #: 2005003500330 - Asset ID: 13392343 Stryker Medical - 6252 Stair-Pro Serial #: 030439206 - Asset ID: 13392341 Stryker Medical - 6390 Power-LOAD Serial #: 160341047 - Asset ID: 13392337 Stryker Medical - 6252 Stair-Pro Serial #: 021240237 - Asset ID: 13392432 Stryker Medical - 6252 Stair-Pro Serial #: 021239389 - Asset ID: 13392338 Stryker Medical - 6390 Power-LOAD Serial #: 140740481 - Asset ID: 13392340 Stryker Medical - 6506 PowerPro Serial #: 160340965 - Asset ID: 13392339 Stryker Medical - 6390 Power-LOAD Serial #: 2004012400180 - Asset ID: 13392336 Stryker Medical - 6500 PowerPro Serial #: 081140224 - Asset ID: 13392335 Stryker Medical - 6500 PowerPro Serial #: 070239184 - Asset ID: 13392332 Stryker Medical - 6252 Stair-Pro Serial #: 030339623 - Asset ID: 13392330 Stryker Medical - 6252 Stair-Pro Serial #: 080641225 - Asset ID: 13392334 Stryker Medical - 6390 Power-LOAD Serial #: 170241769 - Asset ID: 13392333 Stryker Medical - 6500 PowerPro Serial #: 070740251 - Asset ID: 13392331
🔍 Technician Findings
Inspection Report SentTHANK YOU. - View Inspection Report
⚠️ Problem Description
Annual Equipment PM\ 15 Pcs https://www.ebiotrack.com/inspection.php?iid=32807

Timeline

📞
Case Linked Jan 30, 12:03 AM
Case Number: 00563668
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 30, 11:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 10.0 business days
👷
▶
2 Technician Assigned Feb 12, 1:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 13d 2h
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Feb 16, 3:46 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-05T13:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Melissa Owens Mar 2, 3:10 PM
Scheduled For: 2026-03-05T16:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Chris Galasso Mar 5, 12:02 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 16d 20h
⏱️
4x Labor Added Mar 5, 6:44 PM
Type: Labor, Travel
Status: Open
Qty: 1, 38, 22
⏱️
▶
2 15x Labor Added Mar 5, 6:51 PM
15x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 6h 49m
⏳ 4.6 business days
📄
Status: Ready to Bill by Diane Patton Mar 11, 1:53 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 5d 18h, 0m
🚨 102.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-256201

Bottlenecks

Ready for Scheduling
Duration: 9.9 business days (threshold: 1.0 business days)
Exceeded by 8.9 business days
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00563668
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Chris Galasso
Scheduled
Mar 5, 11:00 AM
Created
Jan 30, 11:42 AM
Invoice #
SM-256201

Work Details (19)

Name Type Status Qty Amount Date
WL-03132462 Labor Open 1 $0.00 Mar 5, 6:44 PM
WL-03132463 Labor Open 1 $0.00 Mar 5, 6:44 PM
WL-03132464 Travel Open 38 $0.00 Mar 5, 6:44 PM
WL-03132465 Travel Open 22 $0.00 Mar 5, 6:44 PM
WL-03132478 Labor Open 0.33333333333333 $0.00 Mar 5, 6:51 PM
WL-03132479 Labor Open 0.5 $0.00 Mar 5, 6:51 PM
WL-03132480 Labor Open 0.5 $0.00 Mar 5, 6:51 PM
WL-03132481 Labor Open 0.66666666666667 $0.00 Mar 5, 6:51 PM
WL-03132482 Labor Open 0.33333333333333 $0.00 Mar 5, 6:51 PM
WL-03132483 Labor Open 0.50027777777778 $0.00 Mar 5, 6:51 PM
WL-03132484 Labor Open 0.66666666666667 $0.00 Mar 5, 6:51 PM
WL-03132485 Labor Open 0.33333333333333 $0.00 Mar 5, 6:51 PM
WL-03132486 Labor Open 0.5 $0.00 Mar 5, 6:51 PM
WL-03132487 Labor Open 0.66666666666667 $0.00 Mar 5, 6:51 PM
WL-03132488 Labor Open 0.65055555555556 $0.00 Mar 5, 6:51 PM
WL-03132489 Labor Open 0.32277777777778 $0.00 Mar 5, 6:51 PM
WL-03132490 Labor Open 0.33333333333333 $0.00 Mar 5, 6:51 PM
WL-03132491 Labor Open 0.5 $0.00 Mar 5, 6:51 PM
WL-03132492 Labor Open 0.66666666666667 $0.00 Mar 5, 6:51 PM

Details