Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341009 ↗ ServiceMax

ArchWell Health • Virtual Tech • PC

📍 Archwell - Rancho — 4900 West Craig Rd, Las Vegas NV, 89108

Jan 30, 2026 → Mar 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 27, 2026
✓ SLA Met (13 biz days early)
Active: 26 biz days
🕐 Clock stopped: Completed (Mar 10, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
26d
▶ Clock Running
Status: On Hold
Jan 30 → Mar 10, 2026
26 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Completed
Mar 10 → Mar 10, 2026
0 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 10 → Mar 10, 2026
0 business days (counted)
Running total: 26 of ? biz days used
Created: Jan 30, 2026 Completed: Mar 10, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Mar 10 On Hold ▶ Running 26 26
Mar 10 → Mar 10 Completed ▶ Running 0 26
Mar 10 → Mar 10 Assigned ▶ Running 0 26
Dispatch 0.0d
Holding 26.8d (excluded)
Coordinators 0.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
26.8 days
Coordinators
0.0 days
Created: Jan 30, 2026 Due: Mar 27, 2026 Completed: Mar 10, 2026 (17 days early)
📅
26.8 days Total Age
⏱️
26.8d in On Hold Longest Stage
🔄
4 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00563600
HCP L2 Review
Closed
Model: McKesson - 120 Urine Analyzer Model Type: Urine Analyzer Asset ID: 12980145 Error message: optics for ua machine is not working
Priority
Standard
Origin
Email
Reason
New Case
Contact
Monica Ortiz
Owner
Virtual Tech
Created
Jan 29, 2026
Work Orders from this Case (1)
WO-01341009 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Jan 30, 2026 • Closed: Mar 10, 2026
Completed with minor delays
Invoiced • 198 days old
🚨
Primary Delay 26.8 days stuck in "On Hold"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
26.8d
Assigned
0.0d / 0.5d SLA
Closed
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1-30 Sent troubleshooting steps to customer.
🔍 Technician Findings
issue resolved
⚠️ Problem Description
Model: McKesson - 120 Urine Analyzer Model Type: Urine Analyzer Asset ID: 12980145 Error message: optics for ua machine is not working https://www.ebiotrack.com/workorder.php?wo=71278

Timeline

📞
Case Linked Jan 29, 6:14 PM
Case Number: 00563600
Subject: HCP L2 Review
Status: Closed
📋
▶
2 Work Order Created Jan 30, 12:38 PM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Derek Reynolds
From: Entered
To: On Hold
Duration in Previous: 0m
🚨 27.0 business days
✔️
▶
2 Status: Completed Mar 10, 10:03 AM
Status: Completed → Technician Assigned
👷
Technician Assigned by Wendy Argueta
Technician: Virtual Tech
⏱️
▶
2 Labor Added Mar 10, 10:12 AM
Labor Added → Status: Completed
✔️
Status: Completed by Wendy Argueta
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 8m, 0m
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Mar 13, 1:46 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-256504

Bottlenecks

Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00563600
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Jan 30, 12:38 PM
Invoice #
SM-256504

Work Details (1)

Name Type Status Qty Amount Date
WL-03137062 Labor Open 0.016666666666667 $38.25 Mar 10, 10:12 AM

Details