Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341011 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Parag Doshi, M.D — 804 EAST WOODFIELD RD., SUITE 300, SCHAUMBURG IL, 60173

Jan 30, 2026 → Feb 4, 2026

✅ Completed
P4 4 business days from creation
Target: Feb 5, 2026
🕐 Clock stopped: Completed (Feb 5)
✓ SLA Met
Dispatch 0.0d
Coordinators 3.8d
Field Work 1.0d
Billing 1.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.8 days
Over SLA
Field Work
1.0 days
Billing
1.6 days
Over SLA
Created: Jan 30, 2026 Due: Feb 5, 2026 Completed: Feb 5, 2026 (on time)
📅
4.2 days Total Age
⏱️
3.7d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
4.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563834
Repair
Closed
Zone 1 PROBLEM SUMMARY NWD/no function ADDITIONAL NOTES If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank yo
Priority
Standard
Origin
Web
Reason
New Case
Contact
Amanda Peters
Owner
Erin Martin
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01341011 (current) Invoiced
Repair • Franco Jackson
Created: Jan 30, 2026 • Closed: Feb 4, 2026
Completed with minor delays
Invoiced • 104 days old
🚨
Primary Delay 3.7 days stuck in "Scheduled"
⏱️
Total Delay 4.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
3.7d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/30/2026 CRamen spoke with Amanda and scheduled for Wednesday 2/4/2026 with tech arrival between 1-3pm.


01/30/2026 EMartin called Amanda Peters / (708) 205-4239 advising WO-01341011 created A coordinator will be reaching out to get this scheduled 

🔧 Work Performed
4feb2026 fjackson found foot pedal cord stretched and was disconnected on main board, connected cable and secured cable with zip ties, put back together shrouds and tested unit
🔍 Technician Findings
no function from foot pedal
⚠️ Problem Description
Zone 1 PROBLEM SUMMARY NWD/no function ADDITIONAL NOTES If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank yo
📄 Description
Midmark 200 (Series) Tables and Chairs (203, 204, 222, 223, 224, 225, 230, 244)

Timeline

📞
Case Linked Jan 30, 11:57 AM
Case Number: 00563834
Subject: Repair
Status: Closed
📋
Work Order Created Jan 30, 12:47 PM
Work Order: WO-01341011
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Erin Martin Jan 30, 12:53 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
👷
▶
3 Technician Assigned Jan 30, 1:05 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 12m, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-04T19:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Robert Jackson Feb 4, 2:45 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 1h
⏱️
▶
2 3x Labor Added Feb 4, 10:35 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 50m
⏳ 3.2 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 9, 2:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 15h
📨
Status: Invoice Pending by Nancy Suarez Feb 10, 1:21 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 23h 3m, 0m
⏳ 4.0 business days
🧾
Invoice Created Feb 13, 10:15 AM
Invoice Number: SM-253488

Bottlenecks

Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours

🔗 Related Artifacts

📞
Case 00563834
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
Feb 4, 2:00 PM
Created
Jan 30, 12:47 PM
Invoice #
SM-253488

Work Details (3)

Name Type Status Qty Amount Date
WL-03092326 Labor Open 1 $0.00 Feb 4, 10:35 PM
WL-03092327 Labor Open 1 $110.00 Feb 4, 10:35 PM
WL-03092328 Travel Open 34 $110.00 Feb 4, 10:35 PM

Details