Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341020 ↗ ServiceMax

Conviva Care Solutions (Humana) • Virtual Tech - Field Repair • P3

📍 CC Fowler — 11531 N 56th St, Suite 103, Temple Terrace FL, 33634

Jan 30, 2026 → Jan 30, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Feb 4, 2026
✓ SLA Met (3 biz days early)
Active: 0 biz days
Budget: 3 biz days
🕐 Clock stopped: Canceled (Jan 30, 2026)
SLA Target
0d
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
0d
▶ Clock Running
Status: On Hold
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
Created: Jan 30, 2026 Canceled: Jan 30, 2026
Business Days Used 0 / 3
0 3d budget
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0 / 3
Jan 30 → Jan 30 On Hold ▶ Running 0 0 / 3
Dispatch 0.0d
Holding 0.0d (excluded)
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
0.0 days
Created: Jan 30, 2026 Due: Feb 4, 2026 Completed: Jan 30, 2026 (5 days early)
📅
0.1 days Total Age
⏱️
0.0d in On Hold Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563819
Follow up to WO-01314385
Closed
Follow up to WO-01314385 Inspection #: 31112 Asset ID: 13219033 Serial #: 118527-0012 Model: UMF Medical - 5240 Notes: Noticeable physical damage on device Parts Needed- Emsar to follow up with quote for needed replacement part. Handle that connects from actuator to bed for movement is broken.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Anibal Negron
Owner
Virtual Tech
Created
Jan 30, 2026
Work Orders from this Case (2)
WO-01341020 (current) Canceled
Virtual Tech - Field Repair
Created: Jan 30, 2026
WO-01341045 Invoiced
Virtual Tech - Field Repair • Joseph Anderson
Created: Jan 30, 2026 • Closed: Mar 19, 2026
On Track
Canceled • 195 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
0.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
DSR Opened by mistake.
⚠️ Problem Description
Follow up to WO-01314385 Inspection #: 31112 Asset ID: 13219033 Serial #: 118527-0012 Model: UMF Medical - 5240 Notes: Noticeable physical damage on device Parts Needed- Emsar to follow up with quote for needed replacement part. Handle that connects from actuator to bed for movement is broken. https://www.ebiotrack.com/workorder.php?wo=71279

Timeline

📞
Case Linked Jan 30, 11:39 AM
Case Number: 00563819
Subject: Follow up to WO-01314385
Status: Closed
📋
▶
3 Work Order Created Jan 30, 1:30 PM
Work Order Created → Status: On Hold → Status: Canceled
⏸️
Status: On Hold by Derek Reynolds
From: Entered
To: On Hold
Duration in Previous: 0m
🚫
Status: Canceled by Derek Reynolds
From: On Hold
To: Canceled
Duration in Previous: 4m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00563819
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
P3
Type
Virtual Tech - Field Repair
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Jan 30, 1:30 PM
Invoice #
N/A

Details