Q-00032067
Inspection #: 31026
Asset ID: 13214173
Serial #: 01040300214E
Model: Micro Audiometers - EARSCAN 3
Notes: Display illegible nothing shows on screen when powered on.
This unit will need to be shipped to our repair depot for service to be completed.
12 x 12 x 12" Corrugated Boxes
Outbound: 1Z01E3E70390546628
Delivered 2/3/2026
Return 1Z01E3E79093864231
Shipper created a label, UPS has not received the package yet.
Prepaid return label and return instructions provided. Equipment was not returned to the depot. No inspection, testing, or repair was performed.
🔍Technician Findings
Customer approved the quoted depot service. EMSAR supplied the required return shipping box and prepaid return label; however, the equipment was not returned after follow-up notifications and automated awaiting-equipment reminders. No device was received for inspection, testing, or repair.
⚠️Problem Description
Q-00032067
Inspection #: 31026
Asset ID: 13214173
Serial #: 01040300214E
Model: Micro Audiometers - EARSCAN 3
Notes: Display illegible nothing shows on screen when powered on.
This unit will need to be shipped to our repair depot for service to be completed. https://www.ebiotrack.com/workorder.php?wo=71282
To: kyles@bellefairejcb.org; benkoj@bellefairejcb.org
CC:
BCC:
Attachment: ShippingLabel_0001_1Z01E3E79093864231.pdf, Depot_Shipment_Ticket_00089423_2-2-2026 9-12 AM.pdf
Subject: Fw: Depot Repair - Awaiting Equipment - Response Required - WO-01341032
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible,
To: benkoj@bellefairejcb.org; hayness@bellefairejcb.org; kyles@bellefairejcb.org
CC: dnakoff@emsar.com
BCC: ryan.schwochow@emsar.com
Attachment: Depot_Shipment_Ticket_00089423_2-2-2026 9-12 AM.pdf, ShippingLabel_0001_1Z01E3E79093864231.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01341032
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for rep
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 31, 2026
To: benkoj@bellefairejcb.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01341032Location: Bellefaire JCB Health ClinicAddress: 22001 Fairmount Boulevard, Bldg E Shaker Heights, OH 44118Device: Problem Description: Q-00032067
Inspection #: 31026
Asset ID:
📧
Email: EMSAR - Sending your device in for Depot Repair
Completed Jan 30, 2026
To: benkoj@bellefairejcb.org
CC:
BCC: ryan.schwochow@emsar.com
Attachment: --none--
Subject: EMSAR - Sending your device in for Depot Repair
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UPS shipping label to your location. These materials should arrive in the next few days.
Please confirm your shipping address so we can ensure timely delive
Timeline
📞
Case Linked Jan 14, 10:11 AM
Case Number:00558881
Subject:L2 review
Status:Closed
🚨12.0 business days
📋
▶
3
Work Order Created Jan 30, 1:53 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Erin Martin
Technician:a0h8Y00000Jzl1WQAR, Ryan Schwochow
👷
Status: Assigned by Erin Martin
From:Entered
To:Assigned
Duration in Previous:0m
📦
▶
2
Parts Requested Jan 30, 3:47 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:1h 54m
⏳2.0 business days
🔩
▶
2
2x Parts Added Feb 2, 12:26 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:2d 20h
🚨12.0 business days
⏸️
Status: On Hold by Ryan SchwochowFeb 18, 12:06 PM
From:Reschedule
To:On Hold
Duration in Previous:15d 23h
🚨112.0 business days
👷
▶
2
Technician Assigned Jul 28, 9:04 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ryan Schwochow
From:On Hold, Assigned
To:Assigned, Closed
Duration in Previous:159d 19h, 0m
⏳3.0 business days
📄
▶
3
Status: Ready to Bill Jul 30, 11:03 AM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-268779
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
Bottlenecks
Reschedule
Duration: 11.8 business days (threshold: 2.0 business days)
Exceeded by 9.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)