Detailed work order timeline, KPIs, and analysis
CenterWell (Humana) • Repair • P3
📍 Centerwell - Gulfport — 12057-C Hwy 49 North, Gulfport MS, 39503
Jan 30, 2026 → Mar 3, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jan 30 → Jan 30 | Created | ▶ Running | 0 | 0 / 3 |
| Jan 30 → Feb 25 | Awaiting Parts | ⏸ Paused | 17 | — |
| Feb 25 → Feb 25 | Reschedule | ▶ Running | 0 | 0 / 3 |
| Feb 25 → Feb 27 | Assigned | ▶ Running | 2 | 2 / 3 |
| Feb 27 → Mar 3 | Scheduled | ▶ Running | 2 | 4 / 3 |
| Mar 3 → Mar 3 | Tech On Site | ▶ Running | 0 | 4 / 3 |
3/3/26 AJinerson - Received email confirmation from Nakita to bump this appt. up to today, 3/3 between 1130am-130pm arrival.
3/3/26 AJinerson - Sent email to Nakita offering to move tech visit to today, 3/3 between 11:30 a.m. - 1:30 p.m. now that we had an opening become available. Awaiting confirmation to reschedule to earlier date (to meet SLA).
3/3/26 AJinerson - Called site at 228-832-9385 to see if we could schedule tech on-site today, as we have an opening now (and available to meet SLA). Spoke with Tara who informed me that Nakita is in a meeting, but sent her a teams message letting her know to call us if today works to schedule.
2/27/26 AJinerson - Called site to schedule tech visit now that parts have been delivered. Site number on WO went to Biloxi, but was transferred over to Gulfport site. Spoke with Tara at Gulfport and then spoke with Nakita and confirmed parts delivered on-site. Scheduled service for Friday, 3/6 with arrival between 10am-12pm as this is the soonest we have tech available to cover HCP repairs in this area.
2/27/26 AJinerson - Parts delivered on 2/27
2/26/26 RBerry- Updated due date based on parts. Removed delay code.
2/25/26 AJinerson - WO released into Reschedule on 2/25 due to parts. No parts ETA yet.
2/18/26 AJinerson - Call logged on WO-01341049. Called Nakita/site at 228-832-9385. Staff took my name/number since Nakita was in meeting, but they suggested emailing her too.
2/18/26 AJinerson - Site still has WO-01341034 in awaiting parts. Tech confirmed they are not duplicate WOs, but will have to verify the SNs when returning back on-site for service.
2/16/26 AJinerson - Chatter on WO-01341049 to team to see if 1 WO is duplicate of the other and how we may need to proceed.
2/16/26 AJinerson - Possible duplicate of WO-01341049.
Sites has 2 WOs, 1 in Assigned, 1 in Awaiting Parts:
WO-01341049 (assigned)
WO-01341034 (in awaiting parts)
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03119031 | Parts | Open | 1 | $438.75 | Feb 25, 7:42 AM |
| WL-03119032 | Expenses | Open | 1 | $20.42 | Feb 25, 7:42 AM |
| WL-03128716 | Labor | Open | 0.25 | $119.00 | Mar 3, 6:38 PM |
| WL-03128717 | Labor | Open | 0.75 | $89.25 | Mar 3, 6:38 PM |
| WL-03128718 | Travel | Open | 6 | - | Mar 3, 6:38 PM |