Zone 2
Dispatch Type Repair
PROBLEM SUMMARY
WD Door open error 0751-4468 2 serials same error
ADDITIONAL NOTES
Parts shipping via UPS Next Day Air. Please schedule service ASAP. For assistance, troubleshooting, or parts identification,
contact Medical Tech Service at 844-856-1230. Thank you!
2/12 MOwens Called and spoke to Roger Huffman. Told me about the parts that delivered this morning to the location. Scheduled the return visit for Mon. 2/16 with arrival between 10-11am.
2/9 MOwens Called and spoke to Roger Huffman. Scheduled the repair visit for 2/10 with arrival between 1-2pm.
02/05/2026 Emartin
Order No: 753106
Customer PO No: SR1528962
Customer: Midmark No Charge
Service Request NO: 1528962
Ship To Name: Planned Parenthood
Ship To Address: 2207 Peters Creek Rd NW
Ship To City/State: Roanoke, VA 24017-1618
Waybill (Tracking #): 1ZE444250172709549
Carrier: UPS-Air-Next Day Air
The following items have shipped from Midmark Corporation on: 04-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-11173-00 SERIAL #: DESCRIPTION: KIT, M11-05X REVISED DOOR LATCH
LINE NO: 2.1 QTY: 1 ITEM: 002-10896-00 SERIAL #: DESCRIPTION: KIT, M9/M11-05X DOOR MOTOR ASSY
LINE NO: 3.1 QTY: 1 ITEM: 002-11173-00 SERIAL #: DESCRIPTION: KIT, M11-05X REVISED DOOR LATCH
LINE NO: 4.1 QTY: 1 ITEM: 002-10896-00 SERIAL #: DESCRIPTION: KIT, M9/M11-05X DOOR MOTOR ASSY
2/2 MOwens Called and spoke to Roger Huffman. Told him to watch for the parts delivering today by UPS. Scheduled the visit for Tomorrow 2/3 with arrival closer to 11am.
Door dry position error. Installed new main pc board. No success. Found door dry position sensor was hanging up on bracket. Appears to be a bad design where the sensor has movement and flexibility. I reset the sensor and ran a cycle. Same issue occurred. Tech support informed me no adjustments can be made. Must install replacements parts. New parts ordered. I suspect this will not resolve root cause of position sensor plastic housing having too much play.
Front panel broken. Panel replaced
2/10/26
Door latch assembly replaced
Door motor assembly replaced
Unit cycle tested
Door position error. I discussed with Midmark that it is the sensor and how much movement is in the housing. They escalated as new parts won’t resolve root cause
2/16/26
door position sensor removed
new sensor installed
unit cycle tested
🔍Technician Findings
Unit located
Door dry position error
Broken plastic door panel
2/10/26
Parts located
Unit located
2/16/26
unit located
parts located
⚠️Problem Description
Zone 2
Dispatch Type Repair
PROBLEM SUMMARY
WD Door open error 0751-4468 2 serials same error
ADDITIONAL NOTES
Parts shipping via UPS Next Day Air. Please schedule service ASAP. For assistance, troubleshooting, or parts identification,
contact Medical Tech Service at 844-856-1230. Thank you!
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 11, 2026
To: roger.huffman@intelashealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01341037Location: Planned ParenthoodAddress: 2207 Peters Creek Rd Roanoke, VA 24017Device: M11 (Series) V2896753Problem Description: Zone 2
Dispatch Type Repair
PROBLEM SUMMAR
📋
Outbound to +12762060100
Completed Feb 9, 2026
Called and spoke to Roger Huffman. Scheduled the repair visit for 2/10 with arrival between 1-2pm.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 4, 2026
To: roger.huffman@intelashealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01341037Location: Planned ParenthoodAddress: 2207 Peters Creek Rd Roanoke, VA 24017Device: M11 (Series) V2896753Problem Description: Zone 2
Dispatch Type Repair
PROBLEM SUMMAR