Follow up to WO-01307879
Inspection #: 30538
Asset ID: 12955111
Serial #: N/A
Model: Opti-vac - L190
Notes: Will not power on. Left unit plugged in to charge, while inspecting other equipment. When returned to unit, unit would not power on. Follow-up required.
4/21 MOwens Called and spoke to Bree the practice manager. Scheduled the return visit for this Thurs. 4/23 between 3-5pm to complete the repair.
4/21/26 Rberry- Updated due date based on parts. Parts delivered on 4/17 but WO had been closed by MM. WO was released back to ASC on 4/20
4/17/26 DPatton - Several issues with this process. Work Performed section needs to be updated with notes for 2/16/26 and 4/8/26 trips. Looks like parts shipped on 4/16/26 and are on this WO. Does this need to go back to Rescheduled status? (I've noticed recently when parts are shipping, they are adding them on this WO and updating work performed notes, but tech notes disappear?)
4/2/26 RBerry- Updated due date based on parts. Updated delay code.
4/2 MOwens Called and spoke to Bree at this location. The part delivered today by Fedex for this repair. She requested the return visit for Wed. 4/8. I confirmed tech will arrive between 10-10:30am.
492820164190
Delivered
Thursday, 4/2/26 at 11:23 AM
2/16/26- EColon- part order required.
2/11/26 RBerry- Updated due date based on parts. Removed delay code.
2/11 MOwens Bree called back and said that Mon afternoon 2/16 works to schedule the repair visit.
2/11 MOwens Called to speak to Bree the office manager. Left a vm for her to call back to schedule the repair visit for 2/16 in the afternoon if possible.
475919719514
SCHEDULED DELIVERY DATE
Friday
2/13/26 by end of day
Estimated between
10:45 AM - 2:45 PM
🔧Work Performed
4/23/26- EColon- Arrived onsite, checked in with POC and received parts. Replaced parts and completed functions check. Unit fully functional
Customer Requested Parts Order
2/16/26 Evaluated unit. Suction does not engage when turned on. Parts order required
🔍Technician Findings
Suction does not engage when turned on
⚠️Problem Description
Follow up to WO-01307879
Inspection #: 30538
Asset ID: 12955111
Serial #: N/A
Model: Opti-vac - L190
Notes: Will not power on. Left unit plugged in to charge, while inspecting other equipment. When returned to unit, unit would not power on. Follow-up required. https://www.ebiotrack.com/workorder.php?wo=71290
📋
Outbound to +17046655332
Completed Apr 21, 2026
Called and spoke to Bree the practice manager. Scheduled the return visit for this Thurs. 4/23 between 3-5pm to complete the repair.
📞
Call
Completed Apr 8, 2026
Eric reached out unit not working. Checked power at J1 for motor. Not change in voltage to vacuum pump motor. Placed part numbers in Teams chat for control board and power supply board.
📋
Outbound to +17046655332
Completed Apr 2, 2026
Called and spoke to Bree at this location. The part delivered today by Fedex for this repair. She requested the return visit for Wed. 4/8. I confirmed tech will arrive between 10-10:30am.
📋
Inbound from +17046655332
Completed Feb 11, 2026
Bree called back and said that Mon afternoon 2/16 works to schedule the repair visit.
📋
Outbound to +17046655332
Completed Feb 11, 2026
Called to speak to Bree the office manager. Left a vm for her to call back to schedule the repair visit for 2/16 in the afternoon if possible.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 7, 2026
To: supplychain@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01341046Location: NC-CharlotteAddress: 6701 Carmel Rd, Suite 202 Charlotte, NC 28226Device: Problem Description: Follow up to WO-01307879
Inspection #: 30538
Asset ID: 12955111
Seria
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 31, 2026
To: supplychain@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01341046Location: NC-CharlotteAddress: 6701 Carmel Rd, Suite 202 Charlotte, NC 28226Device: Problem Description: Follow up to WO-01307879
Inspection #: 30538
Asset ID: 12955111
Seria
📅
WO-01341046 - Virtual Tech - Field Repair - DD: 4/7/2026 - - Charlotte - NC-Charlotte
Apr 23, 2026 3:00pm – 5:00pm
Work Order: WO-01341046
Account: Sono Bello
Customer Case Number:
Location: NC-Charlotte
Address: 6701 Carmel Rd, Suite 202, Charlotte, NC 28226
Manufacturer:
Model #:
Serial #:
Contact Name: Charlotte Practice Manager
Contact Phone: 704.665.5332
Contact Email: supplychain@sonobello.com
Due Date
Timeline
📞
Case Linked Jan 30, 1:48 PM
Case Number:00563911
Subject:Follow up to WO-01307879
Status:Closed
📋
▶
3
Work Order Created Jan 30, 2:43 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00089409
Status:Closed
📦
Status: Awaiting Parts by Derek Reynolds
From:Entered
To:Awaiting Parts
Duration in Previous:3m
⚠️9.0 business days
💵
▶
2
Expenses Added Feb 11, 10:57 AM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:11d 20h
👷
▶
2
Technician Assigned Feb 11, 11:52 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Reschedule
To:Assigned
Duration in Previous:55m
📅
▶
2
Dispatch Scheduled Feb 11, 12:22 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:29m
⏳3.0 business days
🚗
Travel Added Feb 16, 12:00 PM
Type:Travel
Status:Open
Qty:94
🔧
▶
4
Status: Tech On Site Feb 16, 7:35 PM
Status: Tech On Site → 2x Labor Added → Parts Requested → Status: Awaiting Parts
⏱️
2x Labor Added
Type:Labor
Status:Open
Qty:2, 1
📦
Parts Requested
Order:00090479
Status:Closed
📦
Status: Awaiting Parts by Eric Colon
From:Tech On Site
To:Awaiting Parts
Duration in Previous:4m
🚨31.9 business days
🔩
▶
2
2x Parts Added Apr 1, 8:18 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From:Awaiting Parts
To:Reschedule
Duration in Previous:43d 11h
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Apr 2, 1:17 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-04-08T14:00:00.000+0000
⚠️5.0 business days
🚗
2x Travel Added Apr 8, 12:26 PM
Type:Travel
Status:Open
Qty:94
🔧
Status: Tech On Site by Eric ColonApr 8, 3:39 PM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 2h
⏱️
3x Labor Added Apr 8, 3:51 PM
Type:Labor
Status:Open
Qty:2
📦
▶
2
Parts Requested Apr 8, 3:59 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Eric Colon
From:Tech On Site
To:Awaiting Parts
Duration in Previous:20m
⚠️7.0 business days
🔩
▶
2
3x Parts Added Apr 16, 8:17 AM
3x Parts Added → Status: Closed
🏁
Status: Closed by Melissa Barrett
From:Awaiting Parts
To:Closed
Duration in Previous:7d 16h
⏳2.0 business days
💵
Status: Billing Review by Diane PattonApr 17, 3:21 PM
From:Closed
To:Billing Review
Duration in Previous:1d 7h
⏳2.0 business days
👷
Status: Assigned by Rhonnie ReevesApr 20, 10:13 AM
From:Billing Review
To:Assigned
Duration in Previous:2d 18h
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Apr 21, 3:58 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-04-23T19:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Eric ColonApr 23, 7:08 PM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 3h
⏱️
▶
2
5x Labor Added Apr 23, 7:16 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Eric Colon
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:10m
📄
Status: Ready to Bill by Diane PattonApr 24, 9:17 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:13h 57m, 0m
🧾
Invoice Created Apr 24, 3:32 PM
Invoice Number:SM-260097
Bottlenecks
Awaiting Parts
Duration: 8.5 business days (threshold: 3.0 business days)
Exceeded by 5.5 business days
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.2 business hours
Awaiting Parts
Duration: 32.0 business days (threshold: 3.0 business days)
Exceeded by 29.0 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Awaiting Parts
Duration: 6.5 business days (threshold: 3.0 business days)
Exceeded by 3.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.0 business hours
Closed
Duration: 1.1 business days (threshold: 1.0 business days)