Work Order 360 View

2/18/26 AJinerson - Email logged on WO-01341049. Sent email back to Nakita offering tech visit tomorrow, 2/19 with eta between 10am-12pm CST.

POC:

Arrival instructions/parts location:

2/18/26 AJinerson - Email logged on WO-01341049. Received email back from Nakita stating since we do not have an ETA on the 2nd parts order for the WO-01341034 , they would like to proceed with scheduling this WO by itself to get at least 1 table serviced. Return visit to come once we have ETA on 2nd WO.

Per Nakita: If you need to reach me directly, my work cell is 228‑214‑8214.

2/18/26 AJinerson - Email logged on WO-01341049. Sent email to Nakita asking if they would like to continue to wait for the additional part for WO-01341034 to service both repairs during the same visit, or if they would like to proceed with scheduling visit for WO-01341049 since they have already received parts for this, and a return trip would be needed for 2nd WO.

2/18/26 AJinerson - Call logged on WO-01341049. Called Nakita/site at 228-832-9385. Staff took my name/number since Nakita was in meeting, but they suggested emailing her too. 

2/18/26 AJinerson - Per last inspection WO, this site has updated contact:

Updated POC:

Nakita Hampton 

228-832-9385

nhampton2@centerwell.com

2/18/26 AJinerson - Site still has WO-01341034 in awaiting parts. Tech confirmed they are not duplicate WOs, but will have to verify the SNs when returning back on-site for service.

2/18/26 RBerry- Updated due date based on parts.

2/16/26 AJinerson - Chatter on WO-01341049 to team to see if 1 WO is duplicate of the other and how we may need to proceed.

2/16/26 AJinerson - Site has WO-01341034 in awaiting parts, however these may be duplicate WOs.

Site has 2 WOs for same unit:

WO-01341049 (assigned)

• Created on 1/30
• Serial #: 72856400057017
• Parts order for 3500300 – Control Box
• Parts have been delivered on-site.

WO-01341034 (in awaiting parts)

• Created on 1/30
• Serial #: 72856400057017
• Parts order for OEM#: 101379 ACCESS POWER EXAM TABLE CONTROL BOX by Brewer Company( OBSOLETE) NEW PART # IS 3500300
• WO still in awaiting parts

2/16/26 AJinerson - Called POC Anne Wittersheim to schedule tech visit. Number on WO went to a location in Biloxi. Spoke with staff, Mel, on-site who confirmed this is the wrong number. 

2/16/26 AJinerson - Parts delivered on-site on Thursday 2/12

1-30 DSR S/N missing some #'s can not confirm warranty status. Could be control box or foot control connection issue.

@Derek Reynolds​ @Wendy Argueta​ @Dylan Nakoff​ Hey Team! I was working on scheduling this WO, when I noticed this site also has another WO still in awaiting parts for this same Unit/SN. Is someone able to confirm if the below WOs are duplicates, and if so, which one may need to be canceled? Thanks!

WO-01341049 (assigned)

WO-01341034 (in awaiting parts)

CC @Mark Franks​ @Rhea Berry​