Follow up to WO-01307879
Inspection #: 30538
Asset ID: 12955113
Serial #: 1010084794600224421x17c905527
Model: Zoll Medical Corporation - AED Plus
Notes: Noticeable physical damage on device -On/off Switch membrane damaged Parts Needed- Emsar to follow up with quote for needed replacement part. PN: 9310-0724 - On/off switch membrane
Ref{00DA.93zU:500VU.lO9C6}
2/19 MOwens Called Amy back at this location and the visit is scheduled for next Mon. 2/23 from 3-5pm.
2/19 MOwens Called to speak to Bree. She is on PTO Andrea will call back to schedule the repair visit.
2/18/26 RBerry- Updated due date based on parts. Removed delay code.
🔧Work Performed
2/23/26- EColon- Arrived onsite, checked in with POC and received part. Replaced membrane switch, and AED completed self-test successfully. unit fully functional
🔍Technician Findings
power button replacement
⚠️Problem Description
Follow up to WO-01307879
Inspection #: 30538
Asset ID: 12955113
Serial #: 1010084794600224421x17c905527
Model: Zoll Medical Corporation - AED Plus
Notes: Noticeable physical damage on device -On/off Switch membrane damaged Parts Needed- Emsar to follow up with quote for needed replacement part. PN: 9310-0724 - On/off switch membrane
Ref{00DA.93zU:500VU.lO9C6} https://www.ebiotrack.com/workorder.php?wo=71292
📋
Outbound to +16169705972
Completed Feb 19, 2026
Called Amy at this location back and the visit is scheduled for next Mon. 2/23 from 3-5pm.
📋
Outbound to +17046655333
Completed Feb 19, 2026
Called to speak to Bree. She is on PTO Andrea will call back to schedule the repair visit.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 14, 2026
To: supplychain@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01341050Location: NC-CharlotteAddress: 6701 Carmel Rd, Suite 202 Charlotte, NC 28226Device: Problem Description: Follow up to WO-01307879
Inspection #: 30538
Asset ID: 12955113
Seria
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 7, 2026
To: supplychain@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01341050Location: NC-CharlotteAddress: 6701 Carmel Rd, Suite 202 Charlotte, NC 28226Device: Problem Description: Follow up to WO-01307879
Inspection #: 30538
Asset ID: 12955113
Seria
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 31, 2026
To: supplychain@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01341050Location: NC-CharlotteAddress: 6701 Carmel Rd, Suite 202 Charlotte, NC 28226Device: Problem Description: Follow up to WO-01307879
Inspection #: 30538
Asset ID: 12955113
Seria
📅
WO-01341050 - Repair - Charlotte - NC-Charlotte
Feb 23, 2026 3:00pm – 5:00pm
Work Order: WO-01341050
Account: Sono Bello
Customer Case Number:
Location: NC-Charlotte
Address: 6701 Carmel Rd, Suite 202, Charlotte, NC 28226
Manufacturer:
Model #:
Serial #:
Contact Name: Charlotte Practice Manager
Contact Phone: 704.665.5332
Contact Email: supplychain@sonobello.com
Due Date
Case #00563916 – Follow up to WO-01307879
Status: Closed | Priority: Standard
Follow up to WO-01307879
Inspection #: 30538
Asset ID: 12955113
Serial #: 1010084794600224421x17c905527
Model: Zoll Medical Corporation - AED Plus
Notes: Noticeable physical damage on device -On/off Switch membrane damaged Parts Needed- Emsar to follow up with quote for needed replacement par
💬Case Comment
Internal Jan 30, 2026 2:47pm
ATTENTION TECHS!
This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
ALL equipment found at the site is to be tagged with an EMSAR stickers and catalogued into inventory.
This includes the following:
PAL Handles AND the PAL Consoles
Exam Tables
Exam chairs
All PAL HANDLES! Please verify the SN and inspect the quality of the asset. If the Serial Number is not legible, it must be reported to the Account Manager. The manager will need a
Timeline
📞
Case Linked Jan 30, 1:57 PM
Case Number:00563916
Subject:Follow up to WO-01307879
Status:Closed
📋
▶
3
Work Order Created Jan 30, 2:58 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00089412
Status:Closed
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:0m
🚨12.0 business days
🔩
▶
2
2x Parts Added Feb 17, 8:15 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From:Awaiting Parts
To:Reschedule
Duration in Previous:17d 17h
👷
▶
2
Technician Assigned Feb 17, 11:23 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Reschedule
To:Assigned
Duration in Previous:3h 7m
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Feb 19, 1:43 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-23T20:00:00.000+0000
⏳3.0 business days
🚗
Travel Added Feb 23, 12:54 PM
Type:Travel
Status:Open
Qty:60
🚗
Travel Added Feb 23, 3:10 PM
Type:Travel
Status:Open
Qty:90
⏱️
▶
2
3x Labor Added Feb 23, 5:07 PM
3x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Eric Colon
From:Scheduled, Tech On Site, Completed
To:Tech On Site, Completed, Closed
Duration in Previous:4d 3h, 0m
⏳3.9 business days
📄
▶
2
Status: Ready to Bill Feb 26, 2:03 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳2.0 business days
🧾
Invoice Created Feb 28, 9:02 PM
Invoice Number:SM-254998
Bottlenecks
Awaiting Parts
Duration: 11.5 business days (threshold: 3.0 business days)
Exceeded by 8.5 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.3 business hours
Closed
Duration: 3.2 business days (threshold: 1.0 business days)