Q-00032265
EZ Plus Series Autoclaves (EZ9, EZ11)
SN 23051580
Regular maintenance/ service on autoclave machine. The previous servicer became unreliable, so just looking for someone new.
Part needed
QTY 1 PN PMEZ10
3/3/26 DPatton - 4 hours for PM labor - Can we bill 4 labor hours?
3/9/26 DPatton - Request to delete SM-255485 due to billing question for acct mgr
3/3/26 DPatton - 4 hours for PM labor - Is it OK to bill this way ? INVOICE PENDING
TBA exceeded quote due to additional labor.
2/17 KKelch called Robert to schedule for 2/19 between 12 and 2 pm. Customer confirmed.
🔧Work Performed
performed pm and cleaning cycles as outlined. Unit passed function test and returned to service.
🔍Technician Findings
pm due
⚠️Problem Description
Q-00032265
EZ Plus Series Autoclaves (EZ9, EZ11)
SN 23051580
Regular maintenance/ service on autoclave machine. The previous servicer became unreliable, so just looking for someone new.
Part needed
QTY 1 PN PMEZ10
📄Description
Tuttnauer EZ Plus series autoclaves; EZ9 & EZ11 Plus
📋
Outbound to +18163965597
Completed Feb 17, 2026
2/17 KKelch called Robert to schedule for 2/19 between 12 and 2 pm. Customer confirmed.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 14, 2026
To: bhartigan@osmcortho.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01341066Location: Orthopedic and Sports Medicine CenterAddress: 3107 Frederick Ave, Suite B Saint Joseph, MO 64506Device: EZ Plus Series Autoclaves (EZ9, EZ11) 23051580Problem Descriptio
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 7, 2026
To: bhartigan@osmcortho.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01341066Location: Orthopedic and Sports Medicine CenterAddress: 3107 Frederick Ave, Suite B Saint Joseph, MO 64506Device: EZ Plus Series Autoclaves (EZ9, EZ11) 23051580Problem Descriptio
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 31, 2026
To: bhartigan@osmcortho.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01341066Location: Orthopedic and Sports Medicine CenterAddress: 3107 Frederick Ave, Suite B Saint Joseph, MO 64506Device: EZ Plus Series Autoclaves (EZ9, EZ11) 23051580Problem Descriptio
Apr 7, 2026 7:14pm
@Diane Patton, ok to bill as is.
@Natosha Beierschmitt Tech performed 4 hours labor instead of the quoted 2 hours. Possible dispute but if it comes up, please tell customer that the approved quote states "Estimated Total" and "Actual onsite labor time and travel driven will be billed."
📅
WO-01341066 - Preventive Maintenance - EZ Plus Series Autoclaves (EZ9, EZ11) - Saint Joseph - Orthopedic and Sports Medicine Center
Feb 19, 2026 1:00pm – 3:00pm
Work Order: WO-01341066
Account: Orthopedic and Sports Medicine Center
Customer Case Number:
Location: Orthopedic and Sports Medicine Center
Address: 3107 Frederick Ave, Suite B, Saint Joseph, MO 64506
Manufacturer: Tuttnauer
Model #: EZ Plus Series Autoclaves (EZ9, EZ11)
Serial #: 23051580
Contact
Timeline
📞
Case Linked Jan 30, 10:15 AM
Case Number:00563757
Subject:PM service needed
Status:Closed
📋
▶
2
Work Order Created Jan 30, 3:50 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Jan 30, 7:25 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:3h 34m
🚨11.6 business days
🔩
▶
2
2x Parts Added Feb 17, 8:23 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From:Awaiting Parts
To:Reschedule
Duration in Previous:17d 12h
👷
▶
2
Technician Assigned Feb 17, 9:46 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Reschedule
To:Assigned
Duration in Previous:1h 22m
🗓️
▶
2
Status: Scheduled Feb 17, 9:53 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-02-19T18:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Thomas LangenbergFeb 19, 12:36 PM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 2h
⏱️
▶
2
5x Labor Added Feb 19, 6:23 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Thomas Langenberg
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:5h 47m, 0m
⏳3.7 business days
📄
Status: Ready to Bill by Diane PattonFeb 24, 1:46 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 19h
⚠️6.0 business days
📨
▶
2
Status: Invoice Pending Mar 3, 2:34 PM
Status: Invoice Pending → Status: Billing Review
💵
Status: Billing Review by Diane Patton
From:Invoice Pending
To:Billing Review
Duration in Previous:2m
🚨26.0 business days
📄
Status: Ready to Bill by Lauren ObergApr 7, 7:10 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:35d 3h
📨
▶
3
Status: Invoice Pending Apr 8, 9:02 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created
Invoice Number:SM-258659
Bottlenecks
Awaiting Parts
Duration: 11.0 business days (threshold: 3.0 business days)
Exceeded by 8.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Ready to Bill
Duration: 5.7 business days (threshold: 1.0 business days)
Exceeded by 4.7 business days
Billing Review
Duration: 25.5 business days (threshold: 2.0 business days)
Exceeded by 23.5 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)