Zone 1
NWD / no back function
Have tech ring the bell on the side of the building. On the receiving side. If part(s) are identified after speaking with Midmark
Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify
Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at
937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech
Service at 844-856-1230. Thank you!
Primary Delay5.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay7.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
7.8d / 1.0d SLA
Assigned
0.7d / 0.5d SLA
Scheduled
4.5d / 2.0d SLA
Tech On Site
2.5d / 1.0d SLA
Awaiting Parts
1.0d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2-18-26-MBRAC-PLEASE CALL. INTTERESTED IN HCP
2-16 Mburris called set w Sharlotte 2-18 10am
02/12/2026 EMartin
The status of your package has changed.
Exception Reason: A mechanical failure has delayed delivery. We're adjusting plans to deliver your package as quickly as possible.
Exception Resolution: Delivery will be delayed by one business day.
2/7/26 RBerry- Updated due date based on parts.
2-7-26-MBRAC-I TOLD THE SITE ABOUT OUR HCP AND DESERT SAGE HAS REQUESTED US TO CAL AND DISCUSS POSSIBLE HCP FOR THEIR 3 SITES IN IDAHO. PLEASE HAVE SOMEONE REACH OUT. SHARLOTTE WILSON- 1208-599-1848
2/6/26 lcoonrod
Waybill 1ZE444250370868716
Currently, we are not able to provide the tracking details.
Order No: 753753
Customer PO No: SR1530148
Customer: Desert Sage Health Center
Service Request NO: 1530148
Ship To Name: Desert Sage Health Center
Ship To Address: 120 Desert Sage Way
Ship To City/State: Mountain Home, ID 83647-1038
Waybill (Tracking #): 1ZE444250370868716
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 06-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-10066-00 SERIAL #: DESCRIPTION: KIT, RITTER BACK ACTUATOR MOTOR
2-3 Mburris called set w/ Sharlotte 2-5 11am
1-30 Mburris email sent to POC
1/30/2026jsells
unable to reach via phone sending an email
🔧Work Performed
2-18-26-MBRAC-REPLACED MOTOR WITH NEW MOTOR. DID FUNCTIONAL TEST
2-5-26-mbrac- diagnosed chair to have a shredded wire connector end. midmark is sending out a new actuator
🔍Technician Findings
Zone 1
NWD / no back function
Have tech ring the bell on the side of the building. On the receiving side. If part(s) are identified after speaking with Midmark
Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify
Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at
937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech
Service at 844-856-1230. Thank you!
⚠️Problem Description
Zone 1
NWD / no back function
Have tech ring the bell on the side of the building. On the receiving side. If part(s) are identified after speaking with Midmark
Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify
Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at
937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech
Service at 844-856-1230. Thank you!
To: finance@desertsage.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01341078Location: Desert Sage Health CenterAddress: 120 Desert Sage Way Mountain Home, ID 83647-1038Device: 200 (Series) Tables and Chairs V2661969Problem Description: Zone 1
NWD / no ba
📋
Outbound to +12085991848
Completed Feb 3, 2026
2-3 Mburris called set w/ Sharlotte 2-5 11am
📧
Email: EMSAR Request for service at Desert Sage Health Center (Email to schedule service)
Completed Feb 3, 2026
To: finance@desertsage.org
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Desert Sage Health Center (Email to schedule service)
Body:
Hi Sharlotte Wilson,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Exam / Procedure Chair.
Here’s the location information we have on file:
Location:
Desert Sage Health Center
120 Desert Sage Way
Mountain Home, ID 83647-1038
Contact:
Sharlotte Wilson
12085991848
We currentl
📧
Email: WO-01341078
Completed Jan 30, 2026
To: finance@desertsage.org
CC:
BCC:
Attachment: --none--
Subject: WO-01341078
Body:
Hello,
We have received the Midmark repair request and have created a work order, WO-01341078. You will get a phone call from a coordinator to schedule this visit.
EMSAR DISPATCH
800-543-2787
📋
Outbound to +12085991848
Completed Jan 30, 2026
unable to reach via phone sending an email
📅
WO-01341078 - Repair - 200 (Series) Tables and Chairs - Mountain Home - Desert Sage Health Center
Feb 18, 2026 12:00pm – 2:00pm
Work Order: WO-01341078
Account: MIDMARK
Customer Case Number: SR 1530148
Location: Desert Sage Health Center
Address: 120 Desert Sage Way, Mountain Home, ID 83647-1038
Manufacturer: Midmark
Model #: 200 (Series) Tables and Chairs
Serial #: V2661969
Contact Name: Sharlotte Wilson
Contact Phone: 120
PDF
00564000 SRA
Jan 30, 2026
PDF
MOHO MIDMARK
Feb 7, 2026
PDF
MOHO2
Feb 18, 2026
Timeline
📞
Case Linked Jan 30, 3:51 PM
Case Number:00564000
Subject:Repair
Status:Closed
📋
▶
2
Work Order Created Jan 30, 4:27 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:4m
⏳2.9 business days
👷
▶
2
Technician Assigned Feb 3, 9:35 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:3d 17h
🗓️
▶
2
Status: Scheduled Feb 3, 3:13 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-02-05T18:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Michah BrackettFeb 5, 10:15 AM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 19h
🔩
Parts Added Feb 5, 10:38 AM
Type:Parts
Status:Open
Qty:1
📦
▶
2
Parts Requested Feb 5, 11:04 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Michah Brackett
From:Tech On Site
To:Awaiting Parts
Duration in Previous:12h 49m
⏱️
5x Labor Added Feb 5, 11:10 PM
Type:Labor, Travel
Status:Open
Qty:0.5, 1, 10
📅
Status: Ready for Scheduling by Leona CoonrodFeb 6, 3:26 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:16h 22m
⚠️6.0 business days
🗓️
▶
2
Status: Scheduled Feb 16, 4:04 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-02-18T17:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Michah BrackettFeb 18, 11:49 AM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 19h
✔️
Status: Completed by Michah BrackettFeb 18, 7:23 PM
From:Tech On Site
To:Completed
Duration in Previous:7h 34m
⏱️
▶
2
5x Labor Added Feb 18, 7:29 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Michah Brackett
From:Completed
To:Closed
Duration in Previous:9m
⏳2.6 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 20, 7:54 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 0h
⏳1.5 business days
📨
▶
2
Status: Invoice Pending Feb 23, 3:58 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨95.0 business days
🧾
Invoice Created Jul 8, 5:01 PM
Invoice Number:SM-254690
Bottlenecks
Ready for Scheduling
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Assigned
Duration: 5.6 business hours (threshold: 4.0 business hours)
Exceeded by 1.6 business hours
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 3.8 business hours
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Ready for Scheduling
Duration: 5.4 business days (threshold: 1.0 business days)
Exceeded by 4.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)