Q-00032247
Midmark
model M11-022
SN V1590438
Asset 2019080303
While it is running there is a whistle. It will also shuts off mid cycle and show a blank screen. There is water under the unit.
Possible part needed
QTY 1 PN 002-0504-00
2/4 KSmith -- Scheduled for Friday with POC. 1-3pm
2/4 KSmith -- Sent email to schedule for Friday
02/04/2026 EMartin
Order No: 752926
Customer PO No: PO016083
Customer: EMSAR Inc
Ship To Name: Atrius Health - Watertown
Ship To Address: 485 Arsenal St
Ship To City/State: Watertown, MA 02742
Waybill (Tracking #): 1ZE444250371290150
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 03-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-0504-00 SERIAL #: DESCRIPTION: M11 DOOR & DAM GASKET KIT
LINE NO: 2.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT
2/2 KSmith -- Parts listed as possibly being needed but no PO entered
🔧Work Performed
Pm kit was installed , Tech ran cycle and unit lost power in the middle of the Heating cycle. Unit was not powering on .
Tech checked fuses and fuses were good, Unit was moved to a different outlet where the unit was plugged directly from the unit to the outlet. Unwrapped cycle was run twice and both cycles were completed.
Tech told site to keep unit plugged directly from the unit to the outlet, not using a power strip. Tech also noticed multiple Autoclaves being plugged into the same outlet. Advised site to not do this going forward .
🔍Technician Findings
Door Gasket needed to be replaced
⚠️Problem Description
Q-00032247
Midmark
model M11-022
SN V1590438
Asset 2019080303
While it is running there is a whistle. It will also shuts off mid cycle and show a blank screen. There is water under the unit.
Possible part needed
QTY 1 PN 002-0504-00 https://www.ebiotrack.com/workorder.php?wo=71301
From: Joseph_Deamato@atriushealth.org
To: ksmith@emsar.com
Cc: Marcus_Rivera@atriushealth.org
That’s perfect, thanks.
Have a Super weekend.
Joe d
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, February 4, 2026 11:21 AM
To: Deamato, Joseph <Joseph_Deamato@atriushealth.org>
Cc: Rivera, Marcus <Marcus_Rivera@atriushealth.org>
Subject: RE: [EXTERNAL] Atrius Health - Watertown -- EMSAR Repair -- WO-01341216
Great thank you Joe. I have it on the schedul
From: Joseph_Deamato@atriushealth.org
To: ksmith@emsar.com
Cc: Marcus_Rivera@atriushealth.org
Hi Kourtney,
Friday would be a good day for that repair, yes.
I myself will be off that day but your tech should see Marcus Rivera of building services for direction etc. If anything changes feel free to email us at any time.
Thanks so much.
Joe d
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, February 4, 2026 11:06 AM
To: Deamato, Joseph <Joseph_D
📧
Email: Atrius Health - Watertown -- EMSAR Repair -- WO-01341216
Completed Feb 4, 2026
To: joseph_deamato@atriushealth.org
CC:
BCC:
Attachment: --none--
Subject: Atrius Health - Watertown -- EMSAR Repair -- WO-01341216
Body:
Hi Joseph,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at Atrius Health - Watertown located at 485 Arsenal St?
· If not, would you have the contact information of the person I need to speak with?
· If
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 2, 2026
To: joseph_deamato@atriushealth.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01341216Location: Atrius Health - WatertownAddress: 485 Arsenal St Watertown, MA 02742Device: Problem Description: Q-00032247
Midmark
model M11-022
SN V1590438
Asset 2019080303
📅
WO-01341216 - Repair - Watertown - Atrius Health - Watertown
Feb 6, 2026 2:00pm – 3:00pm
Work Order: WO-01341216
Account: Atrius Health
Customer Case Number:
Location: Atrius Health - Watertown
Address: 485 Arsenal St, Watertown, MA 02742
Manufacturer:
Model #:
Serial #:
Contact Name: Joseph Deamato
Contact Phone: 617-972-5475
Contact Email: joseph_deamato@atriushealth.org
Due Date:
Timeline
📞
Case Linked Jan 29, 9:21 AM
Case Number:00563287
Subject:Critical HCP Repair
Status:Closed
⏳3.0 business days
📋
▶
2
Work Order Created Feb 2, 8:10 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Feb 2, 8:21 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:9m
🆕
▶
2
Status: Entered Feb 2, 8:48 AM
Status: Entered → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From:Entered
To:L2 Screening
Duration in Previous:2m
📦
▶
2
Parts Requested Feb 2, 8:55 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:4m
⏳3.0 business days
📅
Status: Ready for Scheduling by Erin MartinFeb 4, 10:17 AM