Follow up to WO-01313723
Inspection #: 31087
Asset ID: 13271882
Serial #: A13707
Model: DentalAire - DTP00511
Notes: Visually Inspected any signs of damage, wear and tear, loose connections, or leaks with the tubing, hoses, connectors, and electrical components. Cleaned both internally and externally. Clean any visible debris, dust, or buildup on the surfaces. Function tested each component, handpiece, air-water syringes, suction system, and foot controls for proper functionality. The scale is the only component that is not responding. Used a known good scaler to test the unit and it worked properly. Inspected Waterlines for signs of contamination, buildup, or biofilm formation. Perform electrical safety check. Site manager advised she replaced oil on compressor as well as replaced gaskets. Note: Customer wants EMSAR to order a new scaler handpiece (part #A560-6391) and install it.Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part.
3-13 DSR requested part/shipping cost be added and changed to VT drop as per sales.
3/4/26 RBerry- Sent teams message to DNakoff advising site had this completed by another company. Confirming if account manager needs to discuss with account before changing these to parts orders.
2-25 Mburris called spoke with POC Lindsay Wilson she asked that we hold off on this and advised they are getting a replacement unit/ sent chatter to account manager
2/24/26 RBerry- Parts delivered to site on 2/16/26 but WO was not released to ASC until 2/24/26. Updated due date. Removed delay code.
🔧Work Performed
VT Drop ship
🔍Technician Findings
VT Drop ship
⚠️Problem Description
Follow up to WO-01313723
Inspection #: 31087
Asset ID: 13271882
Serial #: A13707
Model: DentalAire - DTP00511
Notes: Visually Inspected any signs of damage, wear and tear, loose connections, or leaks with the tubing, hoses, connectors, and electrical components. Cleaned both internally and externally. Clean any visible debris, dust, or buildup on the surfaces. Function tested each component, handpiece, air-water syringes, suction system, and foot controls for proper functionality. The scale is the only component that is not responding. Used a known good scaler to test the unit and it worked properly. Inspected Waterlines for signs of contamination, buildup, or biofilm formation. Perform electrical safety check. Site manager advised she replaced oil on compressor as well as replaced gaskets. Note: Customer wants EMSAR to order a new scaler handpiece (part #A560-6391) and install it.Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part. https://www.ebiotrack.com/workorder.php?wo=71302
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 23, 2026
To: nopastaff@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01341225Location: Modern Animal Clinic - NOPAAddress: 401 Divisadero St San Franscisco, CA 94117Device: Problem Description: Follow up to WO-01313723
Inspection #: 31087
Asset ID: 1
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 16, 2026
To: nopastaff@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01341225Location: Modern Animal Clinic - NOPAAddress: 401 Divisadero St San Franscisco, CA 94117Device: Problem Description: Follow up to WO-01313723
Inspection #: 31087
Asset ID: 1
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 9, 2026
To: nopastaff@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01341225Location: Modern Animal Clinic - NOPAAddress: 401 Divisadero St San Franscisco, CA 94117Device: Problem Description: Follow up to WO-01313723
Inspection #: 31087
Asset ID: 1
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 2, 2026
To: nopastaff@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01341225Location: Modern Animal Clinic - NOPAAddress: 401 Divisadero St San Franscisco, CA 94117Device: Problem Description: Follow up to WO-01313723
Inspection #: 31087
Asset ID: 1
Feb 25, 2026 3:16pm
@Dylan Nakoff called spoke with POC Lindsay Wilson she asked that we hold off on this and advised they are getting a replacement unit/ Follow up to WO-01313723
Can we cancel both please and thank you
Mar 13, 2026 11:42am
@Keith Fricke @Sean Weaver Please add part cost and shipping cost so we can close out WO.
Timeline
📞
Case Linked Jan 30, 8:34 PM
Case Number:00564067
Subject:Follow up to WO-01313723
Status:Closed
⏳1.4 business days
📋
▶
3
Work Order Created Feb 2, 8:34 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00089477
Status:Closed
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:0m
🚨16.0 business days
🔩
▶
2
2x Parts Added Feb 24, 10:42 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:22d 2h
⏳2.0 business days
👷
▶
2
Technician Assigned Feb 25, 2:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Reschedule
To:Assigned
Duration in Previous:1d 4h
🆕
Status: Entered by Michael BurrisFeb 25, 3:17 PM
From:Assigned
To:Entered
Duration in Previous:22m
🚨13.0 business days
🔍
Status: L2 Screening by Derek ReynoldsMar 13, 11:37 AM
From:Entered, L2 Screening
To:L2 Screening, On Hold
Duration in Previous:15d 19h, 0m
✔️
▶
2
Status: Completed Mar 13, 1:28 PM
Status: Completed → Technician Assigned
👷
Technician Assigned by Derek Reynolds
Technician:Virtual Tech
⏳3.0 business days
👷
▶
3
Status: Assigned Mar 17, 11:53 AM
Status: Assigned → Labor Added → Status: Closed
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.016666666666667
🏁
Status: Closed by Wendy Argueta
From:Completed
To:Closed
Duration in Previous:0m
📄
Status: Ready to Bill by Diane PattonMar 18, 9:56 AM
From:Closed
To:Ready to Bill
Duration in Previous:22h 1m
🚨12.0 business days
📨
▶
2
Status: Invoice Pending Apr 2, 6:00 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
🧾
Invoice Created Apr 3, 3:46 PM
Invoice Number:SM-258235
Bottlenecks
Awaiting Parts
Duration: 16.0 business days (threshold: 3.0 business days)
Exceeded by 13.0 business days
Entered
Duration: 12.5 business days (threshold: 4.0 business hours)
Exceeded by 12.0 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 12.0 business days (threshold: 1.0 business days)