Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341227 ↗ ServiceMax

Centurion of Florida • Inspection • PSM

📍 Okaloosa CI — 3189 Colonel Greg Malloy Rd, Crestview FL, 32539

Feb 2, 2026 → Jun 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (68 biz days late)
Active: 87 biz days
🕐 Clock stopped: Completed (Jun 5, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
60d
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Apr 28, 2026
60 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 28 → Apr 28, 2026
0 business days (counted)
Running total: 60 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Apr 28 → May 12, 2026
10 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Entered
May 12 → May 12, 2026
0 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 12 → May 12, 2026
0 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Assigned
May 12 → May 12, 2026
0 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Scheduled
May 12 → May 20, 2026
6 business days (counted)
Running total: 76 of ? biz days used
▶ Clock Running
Status: Reschedule
May 20 → May 20, 2026
0 business days (counted)
Running total: 76 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
May 20 → Jun 5, 2026
11 business days (counted)
Running total: 87 of ? biz days used
Created: Feb 2, 2026 Completed: Jun 5, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Apr 28 Ready for Scheduling ▶ Running 60 60
Apr 28 → Apr 28 Assigned ▶ Running 0 60
Apr 28 → May 12 Scheduled ▶ Running 10 70
May 12 → May 12 Entered ▶ Running 0 70
May 12 → May 12 Ready for Scheduling ▶ Running 0 70
May 12 → May 12 Assigned ▶ Running 0 70
May 12 → May 20 Scheduled ▶ Running 6 76
May 20 → May 20 Reschedule ▶ Running 0 76
May 20 → Jun 5 Scheduled ▶ Running 11 87
Dispatch 0.0d
Coordinators 89.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
89.8 days
Over SLA
Created: Feb 2, 2026 Due: Jun 23, 2026 Completed: Jun 5, 2026 (18 days early)
📅
87.5 days Total Age
⏱️
61.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
82.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Jun 2, 2026
Visit 2 Jun 3, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564088
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 43 pieces https://www.ebiotrack.com/inspection.php?iid=32830
Priority
Standard
Origin
Email
Reason
New Case
Contact
Melanie Carter
Owner
Sherry Reich
Created
Jan 31, 2026
Work Orders from this Case (1)
WO-01341227 (current) Invoiced
Inspection • Cynthia G Deville
Created: Feb 2, 2026 • Closed: Jun 4, 2026
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 61.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 82.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
28.8d / 2.0d SLA
Reschedule
0.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/5/26 AJinerson - Received email from Dispatch who received email from POC Melanie Carter requesting someone to please call her regarding their inspection service from 6/3. I called Melanie back at : 850-683-4052 - No answer, phone just kept ringing for 1 min 18 seconds with no answer and then disconnected. 


**scheduling through 6/4 just for calendar purposes per tech request due to needing to add travel time on 6/4 to this WO**

5/20/26 AJinerson - Called Ms. Carter and confirmed rescheduling tech visit for Weds. 6/3/2026 with eta between 9am-11am. 

Confirmed tech Cynthia DeVille. 

Told Ms. Carter to let us know if anything further is needed, she said nothing at this time, just confirming rescheduled date.


5/20/26 AJinerson - Technician got held up at inspection site in Chipley WO-01361934 and will need to be extended through 5/21 now. We will need to reschedule THIS inspection to the next time we have tech traveling back to FL in June (week of 6/1-6/5).


5/12/26 AJinerson - Confirmed w/ MFranks. Reassigning WO to different tech to travel/cover HCP work. Keeping original scheduled date/time.

(5/21 with eta between 9am-11am).


4/28/26 AJinerson - Called and spoke with POC Melanie Carter. Confirmed tech visit for Thurs. 5/21 with eta between 9am-11am. 

Sending email to Melanie confirming date, tech info, and list of tools. 

POC onsite: Melanie Carter

Arrival instructions: 

Any other special requirements: 


4/28/26 AJinerson - Per WO-01243895 - Initial inspection was done in June 2025.

Chatter to ASM if SLA is correct.


4/24/26 AJinerson - Received teams message from tech sup that we are needing to change schedules of centurion tech for already scheduled work week of 4/27 - 5/1, which will push this WO back further as this will not tie in with new routed trip for week of 5/4 - 5/8. Getting w/ tech sup on when our next available tech to travel would be.


4/23/26 AJinerson - Looking to add to tech route for week of May 4 - May 8.


4/13/26 AJinerson - Per scheduling meeting w/ tech sup MFranks, we do not have centurion cleared tech available to travel and cover these inspections by SLA as HCP techs are already scheduled to cover other work and travel by EOM. We will have to look into routing these for a tech in May.


2/2/26 SReich - Inspection name was Initial Annual Inspection, changed to Annual Inspection.

🔧 Work Performed
PERFORMED INSPECTION OF 69 PIECES ARCHIVED ITEMS NOT FOUND DISCUSSED FINDINGS WITH ON SITE POC AND HAD INSPECTION REPORT SIGNED
🔍 Technician Findings
arrived for inspection
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 43 pieces https://www.ebiotrack.com/inspection.php?iid=32830

Timeline

📞
Case Linked Jan 31, 12:01 AM
Case Number: 00564088
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Feb 2, 8:35 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 61.0 business days
👷
4 Technician Assigned Apr 28, 2:57 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 85d 5h
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-05-21T13:00:00.000+0000
🚨 11.0 business days
🆕
3 Status: Entered May 12, 10:20 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: a0h6e00000II9FiAAL, Cynthia G Deville
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-05-21T13:00:00.000+0000
3.0 business days
💵
Expenses Added May 14, 11:21 AM
Type: Expenses
Status: Open
Qty: 1
⚠️ 5.0 business days
🔄
3 Status: Reschedule May 20, 2:11 PM
Status: Reschedule → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From: Reschedule
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-06-03T13:00:00.000+0000
⚠️ 9.0 business days
⏱️
2x Labor Added Jun 2, 11:02 PM
Type: Labor, Expenses
Status: Open
Qty: 1
1.3 business days
⏱️
2 8x Labor Added Jun 4, 1:03 AM
8x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2 Expenses Added Jun 4, 11:46 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Cynthia Deville
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 15d 9h, 1m
📄
Status: Ready to Bill by Diane Patton Jun 5, 10:30 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 10h 42m, 0m
2.0 business days
🧾
Invoice Created Jun 8, 8:24 AM
Invoice Number: SM-264077

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Scheduled
Duration: 10.6 business days (threshold: 2.0 business days)
Exceeded by 8.6 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 11.2 business days (threshold: 2.0 business days)
Exceeded by 9.2 business days

🔗 Related Artifacts

📞
Case 00564088
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Cynthia G Deville
Scheduled
Jun 3, 9:00 AM
Created
Feb 2, 8:35 AM
Invoice #
SM-264077

Work Details (13)

Name Type Status Qty Amount Date
WL-03226145 Expenses Open 1 $0.00 May 14, 11:21 AM
WL-03246399 Labor Open 1 $0.00 Jun 2, 11:02 PM
WL-03246400 Expenses Open 1 $0.00 Jun 2, 11:02 PM
WL-03248042 Labor Open 0.25 $0.00 Jun 4, 1:03 AM
WL-03248043 Labor Open 6.25 $1,709.20 Jun 4, 1:03 AM
WL-03248044 Labor Open 0.5 $0.00 Jun 4, 1:03 AM
WL-03248045 Travel Open 31 - Jun 4, 1:03 AM
WL-03248046 Travel Open 7 - Jun 4, 1:03 AM
WL-03248047 Travel Open 7 - Jun 4, 1:03 AM
WL-03248048 Expenses Open 1 $0.00 Jun 4, 1:03 AM
WL-03248049 Expenses Open 1 $0.00 Jun 4, 1:04 AM
WL-03248050 Expenses Open 1 $0.00 Jun 4, 1:04 AM
WL-03249449 Expenses Open 1 $0.00 Jun 4, 11:46 PM

Details