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WO-01341233 ↗ ServiceMax

Centurion of Florida • Inspection • PSM

📍 Franklin CI — 1760 Highway 67 North, Carrabelle FL, 32322

Feb 2, 2026 → May 7, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (49 biz days late)
Active: 68 biz days
🕐 Clock stopped: Invoiced (May 8, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
52d
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Apr 16, 2026
52 business days (counted)
Running total: 52 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Apr 16 → Apr 28, 2026
8 business days (counted)
Running total: 60 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Apr 28 → May 7, 2026
7 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Completed
May 7 → May 7, 2026
0 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Closed
May 7 → May 7, 2026
0 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Incomplete
May 7 → May 8, 2026
1 business day (counted)
Running total: 68 of ? biz days used
Created: Feb 2, 2026 Invoiced: May 8, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Apr 16 Ready for Scheduling ▶ Running 52 52
Apr 16 → Apr 28 Assigned ▶ Running 8 60
Apr 28 → May 7 Scheduled ▶ Running 7 67
May 7 → May 7 Completed ▶ Running 0 67
May 7 → May 7 Closed ▶ Running 0 67
May 7 → May 8 Incomplete ▶ Running 1 68
Dispatch 0.0d
Coordinators 68.2d
Incomplete 1.2d (excluded)
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
68.2 days
Over SLA
Incomplete (excluded from total)
1.2 days
Billing
0.0 days
Created: Feb 2, 2026 Due: Apr 30, 2026 Completed: May 8, 2026 (7 days late)
📅
68.2 days Total Age
⏱️
53.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
65.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 May 4, 2026
Visit 2 May 5, 2026
Visit 3 May 6, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564089
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 50 pieces https://www.ebiotrack.com/inspection.php?iid=32831
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mindy Chambers Feldman
Owner
Sherry Reich
Created
Jan 31, 2026
Work Orders from this Case (1)
WO-01341233 (current) Invoiced
Inspection • Cynthia G Deville
Created: Feb 2, 2026 • Closed: May 7, 2026
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 53.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 65.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
53.0d / 1.0d SLA
Assigned
8.4d / 0.5d SLA
Scheduled
6.9d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Incomplete
1.2d
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/5/26 AJinerson - Tech called while on-site, will need to return on-site tomorrow morning to complete (5/6) confirmed with staff.


4/28/26 AJinerson - Received email back from Mindy confirming tech visit for Tuesday, 5/5 with eta between 9am-11am.

POC onsite:

Arrival instructions:

Special requirements:

Confirmed address & Provided list of tools tech will bring.


4/28/26 AJinerson - Sent email to Mindy offering tech visit (CDeVille) for Tuesday, 5/5 with eta between 9am-11am.


4/28/26 AJinerson - Called POC Mindy to follow up and schedule tech visit. Left VM regarding scheduling service. 


4/24/26 AJinerson - Originally had tech scheduled to be in area week of 4/27 but found out on 4/24 that per tech sup, we will need to pivot HCP tech to VA for GE assistance. This will have to be pushed to May for when we can get a Centurion cleared tech to travel to cover these inspections.

(we do not have an HCP tech in this area, nor a centurion cleared tech. Site is a 12-14 hour round trip for any cleared tech).


4/16/26 AJinerson - Called POC Mindy, someone answered but sounded like children and then disconnected. This may be a personal number. 


2/2/26 SReich - Inspection name was Initial Annual Inspection, changed to Annual Inspection.

🔧 Work Performed
5/5 INSPECTION 40 PCS 5/6 INSPECTION 25 PIECES COMPLETED INSPECTION ARCHIVED ITEMS NOT FOUND OR REMOVED
🔍 Technician Findings
traveled to PORT ST JOE
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 50 pieces https://www.ebiotrack.com/inspection.php?iid=32831

Timeline

📞
Case Linked Jan 31, 12:01 AM
Case Number: 00564089
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Feb 2, 8:41 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 53.0 business days
👷
▶
2 Technician Assigned Apr 16, 5:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 73d 7h
⚠️ 8.9 business days
👷
▶
3 Technician Assigned Apr 28, 4:16 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 11d 23h
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-05-05T13:00:00.000+0000
⚠️ 7.0 business days
⏱️
▶
2 15x Labor Added May 6, 11:14 PM
15x Labor Added → Status: Completed
✔️
Status: Completed by Cynthia Deville
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8d 6h, 0m
⚠️
Status: Incomplete by Mark Franks May 7, 10:52 AM
From: Closed
To: Incomplete
Duration in Previous: 11h 37m
🏁
Status: Closed by Cynthia Deville May 7, 9:12 PM
From: Incomplete
To: Closed
Duration in Previous: 10h 20m
⏳ 2.3 business days
📄
▶
3 Status: Ready to Bill May 11, 2:10 PM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2m, 0m
🧾
Invoice Created
Invoice Number: SM-261616

Bottlenecks

Ready for Scheduling
Duration: 53.0 business days (threshold: 1.0 business days)
Exceeded by 52.0 business days
Assigned
Duration: 8.4 business days (threshold: 4.0 business hours)
Exceeded by 7.9 business days
Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00564089
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Cynthia G Deville
Scheduled
May 5, 9:00 AM
Created
Feb 2, 8:41 AM
Invoice #
SM-261616

Work Details (15)

Name Type Status Qty Amount Date
WL-03217461 Labor Open 5.5 $0.00 May 6, 11:14 PM
WL-03217462 Labor Open 1 $0.00 May 6, 11:14 PM
WL-03217463 Labor Open 5 $0.00 May 6, 11:14 PM
WL-03217464 Labor Open 1 $0.00 May 6, 11:14 PM
WL-03217465 Labor Open 1 $0.00 May 6, 11:14 PM
WL-03217466 Labor Open 2.5 $1,614.00 May 6, 11:14 PM
WL-03217467 Labor Open 1.5 $0.00 May 6, 11:14 PM
WL-03217468 Travel Open 42 - May 6, 11:14 PM
WL-03217469 Travel Open 304 - May 6, 11:14 PM
WL-03217470 Travel Open 45 - May 6, 11:14 PM
WL-03217471 Travel Open 45 - May 6, 11:14 PM
WL-03217472 Travel Open 45 - May 6, 11:14 PM
WL-03217473 Expenses Open 1 $0.00 May 6, 11:14 PM
WL-03217474 Expenses Open 1 $0.00 May 6, 11:14 PM
WL-03217475 Expenses Open 1 $0.00 May 6, 11:14 PM

Details